Middletown Chevrolet

customer with this dealer ship for 15 years or more very good,for sales and service. good,for sales and service. More

Not happy with the customer service Im getting 2 months after I purchased my vehicle from this dealership. I bought a truck about two months ago from here. I purchased gap coverage and an extended warranty after I purchased my vehicle from this dealership. I bought a truck about two months ago from here. I purchased gap coverage and an extended warranty. I wasn’t given any documents relating to either. Ive been calling to get those documents for three weeks now and can barely get the time of day from anybody there. The funny part is when I originally said I may be in to look at the car, I got about roughly 7-10 high pressure sales calls within about 30 minutes from the salesman Joe Wolfer and the sales manager Ben. Guess once the customer signs on the line they aren’t interested in talking anymore. After calling multiple times a day to get all my documents relating to the gap coverage and extended warranty all I have to show for it is a couple of screenshots that show about half the cover of what looks like a pamphlet and the first paragraph of the gap coverage sales contract. On top of all this, I just went to get my first oil change and it took my mechanic 30 min to remove the oil plug and another thirty to try and unsuccessfully put it back. Luckily he had one on hand that worked. He then told me I have a rear seal leaking and need to replace my oil pan. Not sure how their service department didn't catch leaking oil? Most likely a rush job since they had just got the vehicle in and could potentially push it right out the door. Also a rush job on the cleaning detail. Not to mention my muffler is being held up by a chain and metal strapping because the mount broke at the weld. Also, when I was getting off the highway a couple weeks ago, the transmission made a very hard shift and suddenly my speedometer just dropped to 0mph while I was still moving, the airbag warning light came on and my dashboard info went blank. I just spoke to Mike, their other sales manager. He guaranteed that Nej, their finance specialist would call me back about the warranty before they closed at 7:30 tonight. Its now 7:40 and I didn't hear from anybody. In fact I called at 7:20 and I’m pretty sure Nej canceled my call. I’ve bought from many dealers before have never experienced such a lack of caring from any other one. More

I have purchased multiple vehicles here in the past, and my experiences continue to be very positive. Going from a work from home job to having to drive to an office put a change on my vehicle needs so I w my experiences continue to be very positive. Going from a work from home job to having to drive to an office put a change on my vehicle needs so I went in to explore if getting into an EV Silverado was feasible (from a 2500 I also got there). I worked with Joe Wolfer, whom I've worked with in the past and very closely with the new GM Ben, and the Managing Partner/Owner Bobbie Stevens. I can't speak highly enough of all of them; they made sure I got into what I wanted to, in my budget and provided yet another excellent buying experience. The staff here is very easy to talk to, not pushy at all, and genuinely want to make the experience as great as they can for their customers. I have also had great experiences with their parts and service department (kudos to Josh and Devin!). I'd recommend Chevrolet of Middletown (formerly Key Chevrolet) to anyone looking for a new vehicle and ask for Joe! On that note, I'd also highly recommend the Silverado EV; this truck is a beast; super comfortable, quiet ride, fast and fun to drive and all while able to do "pickup" things! More

Good communication from salesman prior to purchase . Owner made a nice accommodation for me to aide in closing the sale so thanks Bobby! Paperwork was efficient. Post - sale , always seems to lose steam Owner made a nice accommodation for me to aide in closing the sale so thanks Bobby! Paperwork was efficient. Post - sale , always seems to lose steam …… I have an issue with my installed bed cover and trying to get someone to discuss to correct is less than easy More

Steve Cortez was Helpful helping me pick out my Vehicle, easy paperwork, smooth car buying GREAT Customer Service/Team I'm very Happy😊 smooth drive home 🏡 I recommend car buying, They work with your credi easy paperwork, smooth car buying GREAT Customer Service/Team I'm very Happy😊 smooth drive home 🏡 I recommend car buying, They work with your credit you'll will drive home the same day with a New or Used Car. More

Even though I live in Bridgeport, it is totally worth it to drive up to Middletown so that I can work with Stanley when I want to purchase a new car! Today I purchased my fourth new car from him – such a pl to drive up to Middletown so that I can work with Stanley when I want to purchase a new car! Today I purchased my fourth new car from him – such a pleasure to work with, top-notch service, love my new car! More

Working with Stanley was amazing, he walked me through everything and was very kind when dealing with all of the insurance stuff. Very nice and very helpful!!! everything and was very kind when dealing with all of the insurance stuff. Very nice and very helpful!!! More

Very nice and the people who were in the office were very helpful and professional thanks . helpful and professional thanks . More