Middletown Honda

Bad Key Fob This happened about a year ago. My son's 2004 Honda Accord had only one key fob for the car. I bought him one online but you have to take it to the This happened about a year ago. My son's 2004 Honda Accord had only one key fob for the car. I bought him one online but you have to take it to the dealer to program it. I brought it to Middletown Honda. Frank, the service rep told me that they can only use Honda key fobs. That is BS as I have programmed other Honda with a non-OEM fob. But I said ok to move forward with a new fob ($100 + Labor). My son needed the 2nd fob. They cut the key but couldn't program the fob. They told me that there is a "ring" in the steering column that they have to sync up with the new key to but it was not accepting the programming. They told me that they would have to take the column apart to get to the ring but, even then, they weren't sure that they could solve the problem. The estimate for that was $200. So now, the cost of this is $300+. I told them know. But they stuck me with the cost of the new key fob which doesn't work. The manager sent me a survey and I responded with all of the above. Never got a call or follow up from anyone. If they offered me a coupon for service or something, I would have felt better. So, I am done with Middletown Honda. More

Awesome First time shopping at Middletown Honda & for a Honda.. Great purchase & Excellent service Thank you for all your help on My 1st New Honda,love it!! First time shopping at Middletown Honda & for a Honda.. Great purchase & Excellent service Thank you for all your help on My 1st New Honda,love it!! More

Great value and service I had an excellent experience new car shopping with Middletown Honda, they worked with me to get the price I was most comfortable with and made things I had an excellent experience new car shopping with Middletown Honda, they worked with me to get the price I was most comfortable with and made things as quick and easy as possible. Christian was easy to work with and knowledgeable. Would shop here again for sure. More

Purchase of preowned vehicle. This is not my first rodeo with a Honda purchase and as usual the service is exceptional. As for Sean and Ryan there are no words to describe there ge This is not my first rodeo with a Honda purchase and as usual the service is exceptional. As for Sean and Ryan there are no words to describe there genuine professionalism. They make your purchase less stressful and smooth leaving you with no worries. Kudos to your staff and I will always recommend your dealership to my family and friends. Again thanks to your awesome team. Ms. Yvette Ortega More

Great First Time Impression. Sean was a great person and helped me understand things since I was a first time buyer. 10/10 character and professionalism. Josie was also very helpf Sean was a great person and helped me understand things since I was a first time buyer. 10/10 character and professionalism. Josie was also very helpful too. More

Very pleasant experience I had a very pleasant buying experience with Art. This is my second Honda I bought from Middletown Honda. Art guided me thru the whole process. If you I had a very pleasant buying experience with Art. This is my second Honda I bought from Middletown Honda. Art guided me thru the whole process. If you're looking for a new Honda, go see Art. More

Great sales experience The sales people at Middletown Honda, Josie, Jack and Damien were fantastic. Jack Kaplan especially helped me obtain my new Honda Civic without a prob The sales people at Middletown Honda, Josie, Jack and Damien were fantastic. Jack Kaplan especially helped me obtain my new Honda Civic without a problem. More

Outstanding experience! The sales experience was the best comparing to several dealerships in Orange County and Dutchess County. I had the pleasure of working with Marlon an The sales experience was the best comparing to several dealerships in Orange County and Dutchess County. I had the pleasure of working with Marlon and he was amazing. He was very supportive in making sure I found exactly the right car and I would not be concerned with sitting too close to the steering column. He patiently guided me through the different models of the accord and civic, showing me all the differences in the features so I could see the benefits of each. Sean was great with providing the financial information, helping me to get a great rate and the benefits of the Honda Care package. Everyone was wonderful on the day I came to pick my vehicle up. It was raining really hard out and they pulled the vehicle inside for me. Overall an amazing experience. More

good work by all involved in the purchase of this vehicle Excellent work by all....Especially Artur Anuszkiewicz.. this is my fourth vehicle that Artur has guided through and he has been consistent in his cou Excellent work by all....Especially Artur Anuszkiewicz.. this is my fourth vehicle that Artur has guided through and he has been consistent in his courtesy and knowledge of my needs and desires... More

Outstanding team - from sales to service. I have been a customer for about 12 years: for both new and previously owned cars and service. I always am warmly welcomed and remembered by name by I have been a customer for about 12 years: for both new and previously owned cars and service. I always am warmly welcomed and remembered by name by every member of the team, whenever I stop by for service, a part, or if I just have a question. In spite of the fact I recently moved to CT, it was worth the effort to drive 75 miles each way to Middletown to trade the beautiful used Lexus we bought two years ago, and lease our 2019 CRV. Ryan is always a terrific sales associate, Sean always does his best with financing, and the team at delivery is exceptional. More