Middletown Honda

Ed Folkl at Middletown Honda was the best! Him and the entire team took care of us with kindness and patience! Was never made to feel as if the car I wanted wasn't good enough, and that's a big thing beca entire team took care of us with kindness and patience! Was never made to feel as if the car I wanted wasn't good enough, and that's a big thing because a lot of places will try to talk you out of what you want...not at Middletown Honda! Couldn't have asked for a better car buying experience. More

I was very close to buying a CR-V from Conrad. The car they found me ended up being a color I did not want. Their manager Robin called me and was pretty rude to me on the phone, telling me how much work i they found me ended up being a color I did not want. Their manager Robin called me and was pretty rude to me on the phone, telling me how much work it was to find the car and that I was not telling the truth when I said it was a color I didn't want. I said I was not interested in that car, but would actually be interested in the new model instead. No one called me back. I ended up buying my 2012 Honda CR-V from Friendly Honda in Poughkeepsie. I saved about $89/mo off of the price Middletown gave me. More

On several occasions I have taken 1 of my 3 honda's in for service. Wait time is long, service is expensive but thats expected when servicing at the dealer. One of my problems was with my Honda Accord ex for service. Wait time is long, service is expensive but thats expected when servicing at the dealer. One of my problems was with my Honda Accord ex 99. I needed a new key. I was not given thorough information. After I paid 100 bucks for getting a copy made I needed to pay to get it programmed. On a different occasion with the same vehicle I took it in for tire rotation and other work. They lost my tire lock. After explaining to the service rep that I didn't notice the missing lock for 2 days he agreed I should bring car in. They had not found the lock so they had to break the old and replace. I waited 4 hours for this blunder. Another occasion with my 2009 cr-v, I took it in because my air conditioning was not cooling. After being told it's probably due to my driving habits and pebbles somehow damaging my airconditioning unit and that it won't be covered under warranty even though I had purchased the extended warranty, it turns out to be a hose and thank GOD it was covered. Nothing more annoying than giving me a pre diagnosis thats false. Then, my 99 Accord went in for an oil change and the cap was left off. I was on the road to NYC when smoke started coming from the hood. My oil was spilling. My son traveled up from NC in his 2003 Acura for the holidays. His transmission began to falter. Wasn't taking 5th gear. Took it to Middletown Honda where they diagnosed a very expensive transmission problem. I advised him to take it to my old Honda dealer in Paramus NJ. Thats where I moved here from. When my son went to pick up his car the service people lost his car key. I love my Honda and have been a loyal customer to Honda for over 15 years. But Middletown Honda leaves much to be desired in Service!!! More

Great sale - great salesmen, Andy - not pushy at all - Loved him! We totally love the new Ridgeline we bought. Everyone was friendly and it was a good purchase. Loved him! We totally love the new Ridgeline we bought. Everyone was friendly and it was a good purchase. More

I had a great experience. Andy helped me pick out the vehicle that was perfect for me. Will definitely be back for my next car purchase. The process was so easy. I walked in Friday night to pick out a ca vehicle that was perfect for me. Will definitely be back for my next car purchase. The process was so easy. I walked in Friday night to pick out a car and drove it home on Tuesday. Everyone was very helpful and informative. Would definitely recommend Andy to friends and family at Middletown Honda. Joe the finance manager was also very helpful and courteous with the loan process. More

I am really impressed and appreciative of the service I received from Ray and Joe. My husband and I wanted a reliable certified preowned vehicle, we knew getting financing would be difficult due to a mixed received from Ray and Joe. My husband and I wanted a reliable certified preowned vehicle, we knew getting financing would be difficult due to a mixed file on my credit report which has taken some time to correct AND issues with my mortgage company. We knew I would have to deal with a high interest rate but they both were great with getting me the most competitive rate I could get and also have a reliable vehicle. I purchased a cert. Preowned pilot and love the features and I know I got my money's worth. This is my first Honda but will not be my last and I would recommend Ray, Joe and the Middletown Honda Team. They saved me 6 percentage points over the lowest rate I received. They were upfront, professional and explained everything every step of the way. -Melissa & Jimi Dewitt More

well what can i say about gus but that he is a great salesman very smart when it come to cars . also gus knows what he is doing and he is very friendly . thank u gus great job. salesman very smart when it come to cars . also gus knows what he is doing and he is very friendly . thank u gus great job. More

My wife and I went to Honda of Middletown and were so impressed by their standards of professionalism . Our salesman was Andy Helfman....he was such a gentleman and so polite we were astonished. He is s impressed by their standards of professionalism . Our salesman was Andy Helfman....he was such a gentleman and so polite we were astonished. He is such a personable man amd so caring to help you to the best of his ability. We highly recommend him to everybody without reservation. When we picked the car up 3 days later it was buffed and our used car looked brand new. Andy lived up to everything he promised and also negotiated on the price. We love our honda and our experience with " Honda of Middletown " . In the finance department we dealt with Sean B.Curtin. He was equally as helpful and courteous. What a nice man to deal with also !! Sincerely, Ken and Tess Sherman More

I am thankful to God for Mike Carlock who was efficient and courteous, and distinguished himself from other service reps for these reasons in my opinion. I hope that he continues in this regard. I believe and courteous, and distinguished himself from other service reps for these reasons in my opinion. I hope that he continues in this regard. I believe that showing customers that you care and are genuinely concerned with their needs is so important. Integrity in pricing and quality of work conscientiously done is also most desired. I wanted to commend Mike for his assistance at my last visit and so I inquired about how to go online and do just that. Sincerely, Pradeep E. Stephen More

This is the fourth car our family has bought from Art and it amazes me every time we deal with him he remembers each of us and personal data which, even after some time, allows us to feel he really cares abo it amazes me every time we deal with him he remembers each of us and personal data which, even after some time, allows us to feel he really cares about his customers.I came into dealership on several occasions to be sure I knew what I wanted, and after checking on-line was happy to purchase a 2011 Fit from him. He is not pusy or aggressive and my experience with this purchase was friendly and extremely professional. I was amazed to be leaving the dealership with my new car. I would deffinitly purchase future cars from him and recommended him to others. More