Middletown Volkswagen

This review is for your service department. Ryan O'Flaherty is a superb service agent. I recently got my 2016 golfsportswagon waterpump replaced and he called my extended warranty provider and Ryan O'Flaherty is a superb service agent. I recently got my 2016 golfsportswagon waterpump replaced and he called my extended warranty provider and explained everything that was being done to the car and how it was covered. This may seem silly but after going to mid hudson volkswagen and having the service person refuse to call and xx me about what my problem was I am glad I drove 40 min out of my way to Compass. Thank you again Ryan and I be back for my oil change. More

Best Dealership and personnel I’ve ever dealt with in a car buying experience ever. So much so I bought 2 vehicles from them and will be sending people there direction. car buying experience ever. So much so I bought 2 vehicles from them and will be sending people there direction. More

Extremely rude,arrogant, and unprofessional service dept. The service manager was the worse of them. He didn't return 2 of my phone calls. After my 3rd call to him he finally answered with a attitude. W The service manager was the worse of them. He didn't return 2 of my phone calls. After my 3rd call to him he finally answered with a attitude. When he started talking over me and wouldn't listen I lost my cool and said can you fn listen please! He in turn hung up on me. When I called back another guy answered and he hung up on me for no reason. The service dept needs a lesson in customer service. This isnt the first time the manager was rude to a customer. I heard it from several people. More

Jeremy Kosteckzo was a pleasure to work with. The trade offer was fair and the deal on the car was even better. I will be back in a few years for my next car. offer was fair and the deal on the car was even better. I will be back in a few years for my next car. More

Great buying experience Jeremy Kosteckzo was fantastic to work with. We worked out the details of the sale by phone, email and text. His price was very competitive and I dr Jeremy Kosteckzo was fantastic to work with. We worked out the details of the sale by phone, email and text. His price was very competitive and I drove 280 miles as Compass offered me a great deal! When I arrived the paperwork was completely ready. Jeremy reviewed the deal and we signed the contract. I was in and out of the Compass VW in less than 30 minutes with my brand new fully charged e-golf. There was no "back and forth" negotiation and "let me check with my manager" circus! I highly recommend Jeremy! More

Worst service department Went there for first oil change in new Passat. I explained that my alignment has been off without any cause. I asked if they would check to make sure Went there for first oil change in new Passat. I explained that my alignment has been off without any cause. I asked if they would check to make sure everything was tight before I purchased alignment since I think it was an issue that came with the new car. After the oil change, I asked if they checked to make sure everything was tight, the lazy slob service attendant said "no" because I said I didn't want to pay for alignment and it's not covered under warranty. I had to tell the slob that it was covered if it was a manufacturing issue! I have a family you slob! How hard would that of been! Your lucky I restrained myself!!! I'll never do business with compass vw in Middletown ny again! Be smart- go somewhere else. They are the reason dealers have a bad name! I wouldn't trust these people with your family! More

I have never had an issue. When I bring my VW into Compass, I am greeted with a smile and a "how can I help?" - I didn't purchase my vehicle at their dealership, but that has ne When I bring my VW into Compass, I am greeted with a smile and a "how can I help?" - I didn't purchase my vehicle at their dealership, but that has never been an issue. If it will be an overnight stay, they offer a loaner if one is available. I imagine anyone who has paid even a dollar more than they figure they should have will give any service department a bad rating. Go find out for yourself. More

Poor customer service with attitude I bought a Passat SEL from Compass and the sales experience was fine. The next step was the service dept. First 2 services appointments had the car re I bought a Passat SEL from Compass and the sales experience was fine. The next step was the service dept. First 2 services appointments had the car returned with grease stains on door handle and black kick marks on moldings. Next service the NAV unit had to be replaced and the tech scratches the console while replacing it. Dan asks incredulously If I was looking for a new part? I state I'd like them to repair the damage they caused, however they don't fix it. Next visit the NAV unit freezes up and they return it still not working so back I go. Next time I bring it in for broken AC which they diagnose as blown blower. It's taking over a week to get the replacement part...so now I have a car that I can't drive in steaming humid weather because there is no defogger. The service dept needs a big upgrade More

No place like compass! I called the dealership from out of town with some questions about a service bill for a family member. I left a message for a manager to call me back, I called the dealership from out of town with some questions about a service bill for a family member. I left a message for a manager to call me back, and received a phone call from the owner himself! I asked my questions and got real answers. These are truly honest people making an honest living and doing it fair. I would recommend you guys to all my friends and family.... Thank you all for what you do and keep doing a great job! KH More

Poor customer service Terrible service!!! Service department needs an overhaul. Brought in the car for light bulb replacement since it was defective from factory 3 times an Terrible service!!! Service department needs an overhaul. Brought in the car for light bulb replacement since it was defective from factory 3 times and still didn't fix the problem. On top of this, they leave their dirty shop gloves in the car, and the headliner is dirty of grease. Did nothing but stare at me, when I showed them that they made it dirty. Complained to manager Jeff Neckers and he asked as to why do we come to the dealership if I am not satisfied. Simply told us to go somewhere else. Has very poor customer service skills, does not care about the customer and on top of that they also mock their customers. VW of America take notice of this. Don't be fooled by the high star rating. Most are simply friends and family. More