Midlands Honda

In today's economic times, the customer is not appreciated, I did not feel this way at Midlands Honda. It was a nice change to be greeted in a friendly manner. I truly felt appreciated as a custom appreciated, I did not feel this way at Midlands Honda. It was a nice change to be greeted in a friendly manner. I truly felt appreciated as a customer. My experience with my previous Chrysler dealer far pales in comparison. Thanks Midlands for going the extra mile! More

The following is the email that I sent the owner of the store....it explains our whole experience....at the time of this posting nothing has been done to fix anything: My husband, Mickey, has been in co store....it explains our whole experience....at the time of this posting nothing has been done to fix anything: My husband, Mickey, has been in contact with you through voicemail and other employees of yours (over the phone and in person)numerous times. Just when I think things cannot get any worst and I think we are done dealing with your business somehow my husband or I find ourselves dealing with your company again. This time things have gone too far. As I was checking my bank account tonight I was very surprised to find a car payment taken out for the Saturn Vue that I traded in on August 3, 2010. Now I have a car payment for the new Honda Accord that was purchased at your dealership on August 3, 2010 and wondering where I am going to get the money from. I am at the point where I WILL be making a phone call to the Honda's Corporate Office first thing Monday morning if all these problems are not worked out! And yes I mean ALL these problems!!!! We still have not gotten our new car, from you, fixed as promised when we purchased the car. I hope you can remember the phone message that my husband left you about the bumper of our vehicle being fixed and how Marlene Brazell treated us HORRIBLY. We assumed that you had a talk with her because she did call and talk to my husband about getting the bumper painted and the speaker in the car checked out. However August 18 Marlene said that she would call my husband back and let him know if Tuesday, August 24 would be a good day to bring in the car. We have not heard back from her since August 18 and our car is still not fixed. I sure hope that this is not the customer service that you pride your dealership on because our experience has been nothing short of terrible. We were just looking to buy a car and though we know there is nothing wonderful about going through the "buying a car" business...this experience has taken on another meaning. I could sit down and name at least 12 things that show poor customer service: 1. Dealing with a sales representative who has NO customer service skills 2. Having my husband deal with financing and Marlene for 6 hours straight (4-10pm) and not even have the paper for our new car completed....and no it wasn't due to numbers not working out or bad credit...some b/c they could not get the price that we were quoted on right and had to do the paperwork all over again…this is just one of the many things wrong that night 3. No phone call about our car arriving (Husband had to stop in and find out about the car b/c my husband called to check on the car and was told he would be called back in 5 minutes from Marlene and heard nothing back four hours later) 4. Husband told Marlene and finance manager (Mike) that papers had to be together before I came in with my 1 and 3 year old daughters so that my daughters would not be inconvenience…it was no where to being not right (Four hours spent there that night) 5. Finally when papers were ready and I was signing there was $1000 that was added to the price as a down payment that was never discussed and that "I" noticed....when I questioned Mike, he told me that my husband had told Dan about the $1000 and when I told him that wasn't true Mike made my husband out as a liar....later discovered wasn't the case when Mike looked at the original paper of finances 6. When we called to get the bumper fixed as mentioned at closing Marlene was looking into what day the guy would be there paint the bumper, she called back and left a message on my husband's cell phone to call her back. the next day when Mickey returned the phone call Marlene said she didn't know what he was talking about and she didn't remember saying that you guys would fix the bumper...even though we had it on my husband's voicemail. 7. Mickey finally talks to her and she still didn't know what he was talking about and Mickey told her that the speakers weren't working right and we would like them checked. She had the nerve to ask him "Why did you have them so loud"...treating us like a second class citizen...this is when he called you!!! 8. Problems with the trunk tray being in and not in....seemed to be a miscommunication problem with Marlene and the service men 9. I received a phone call from Mike asking for my Driver's License number b/c Mike did not make a copy of it and could not progress our loan so I called him and was told everything was fine now that he had my number…we had the new car by now 10. Two days later called on a Saturday and asked to come down to Midlands Honda by Debbie Phillips that day or on Sunday b/c you needed a copy of my driver’s license and my signature on a paper that I was never given to sign...I have mentioned that we live in Chapin. 11. Received a call from Marlene...as I stated above, we are assuming after you talked to her b/c all of a sudden she is nice...about getting the car scheduled to be worked on. Mickey said Tuesday would work for him and Marlene said that she would call him back and still hasn't and our car is still not fixed 12. Car payment for the car that I traded in coming out of my account on August 25, 2010 and calling GMAC to only find out that the loan is STILL not paid off!!! I am DONE with this and this WILL be the last time I will deal with your dealership. My husband and I are just everyday people who were looking for a used car and never expected this. I did end up walking out of the dealership at step 5 but Sam came out and told me he was unaware of what was going on and apologized for all of what had taken place. Told me he understood where we were coming from on payments (after $1000 was taken out too much for us) b/c his wife was a teacher like me. He worked the payments back down and was VERY NICE (the only person who I worked with that had any customer service) so despite my gut feeling of not buying a car from you....I did. We are not looking for anything but for this to be solved!!!! I will NOT deal with Marlene anymore and I expected to have this all cleared up by tomorrow. I WILL be there first thing after church...so around 1pm when you open. Like I mentioned above....if not dealt with tomorrow....I WILL call corporate when they open on Monday!!!!! I look forward from hearing from you personally. Sincerely, Jeanne Mickey More

We are WOWed and owe a BIG Thank You to Midlands Honda! My husband and I went to Midlands Honda looking for the perfect MiniVan for our growing family. Not only did we find the PERFECT MiniVan, but we My husband and I went to Midlands Honda looking for the perfect MiniVan for our growing family. Not only did we find the PERFECT MiniVan, but we also found a group of people who came to work to make happy customers and that obviously enjoy their job. We are beyond pleased with the service we received and will continue to use Midlands Honda as our contact for purchasing new/used vehicles. After working with two other local dealerships, I came to find out that they have NOTHING on Midlands Honda. Shannon Rogers, our sales associate was outstanding! He covered the vehicle front to back, top to bottom and was extremely personable! Bob Carter, our financing associate covered every detail regarding our financing and warranty options. We enjoyed our time spent with the associates... it was very comfortable and at times quite funny too! :) We left feeling that our experience couldn't have been any better and our best interest was definitely considered! I plan to tell anyone who I know that is interested in buying a new or used car to go to Midlands Honda! You just can't beat it! More

Beware of Midlands Honda Service Department!!! Issue Beware of Midlands Honda Service Department!!! Issue #1: Appointed oil change took 2 and a half hours. Issue #2: They did not close refill ca Beware of Midlands Honda Service Department!!! Issue #1: Appointed oil change took 2 and a half hours. Issue #2: They did not close refill cap on the top of the engine at all, I found out that , when I was already on my way home. All engine area were in oil...messy...I came back to dealership , called the manager, manager did not come. One of the employees brought missing cap from somewhere, he wiped out a little bit oil from the top of the engine and wished me a nice day. Sorry for spelling and mistakes (english is not my native language). More

This dealership was very professional. My car buying experience with Midlands Honda was very stress free. My salesman, Scott Austin, took the time to ask me exactly what I wanted in a car. He was willin experience with Midlands Honda was very stress free. My salesman, Scott Austin, took the time to ask me exactly what I wanted in a car. He was willing to spend all the time necessary to teach me about all of the options available in purchasing a vehicle. More

Brought my 08 Accord in for the 30,000 mile service as indicated in my user manual. Received an easy to read detailed invoice showing all inspections and maintenance. Service was performed in the time fra indicated in my user manual. Received an easy to read detailed invoice showing all inspections and maintenance. Service was performed in the time frame presented when I first spoke to the technician. More

I was very pleased with my entire experience with Midlands Honda. Willie Caughman did an excellent job. Everyone at the dealership that I came in contact with was very nice. You can tell that cust Midlands Honda. Willie Caughman did an excellent job. Everyone at the dealership that I came in contact with was very nice. You can tell that customer service is very important to them. I will definitely recommend Midlands Honda and Willie Caughman. More

On August 12, 2010 I went to Midlands Honda in Columbia, SC to look at a 2010 Honda Odyssey that the online inventory showed as in stock. I have purchased four Honda’s from James Pratt one of the sales peop SC to look at a 2010 Honda Odyssey that the online inventory showed as in stock. I have purchased four Honda’s from James Pratt one of the sales people and he is outstanding. I had found that James was on vacation for the week. I had talked with him the week before and said I would wait on the 2011 to come out. I decided to go ahead and possible purchase one as long as James would get part of the commission and I expressed this to Mark Rossi the sales managers. Mark said ok and asked Scott Austin to help me. The vehicle I went to see had just been sold, but Scott said he had two Odyssey’s that had just came in and had not even been PDI’ed and I could look at them to see if I liked either one of them. I will say that Scott went out of his way to help and show me the two vehicles. He had to get the keys and was actually running both ways. I told him he was too old for that. It was around 6:30 PM when I got to Midland Honda. I chose the vehicle I liked and told Scott it was so late that I could come back in the morning. He assured me that if I wanted to that we could go ahead and do the purchase now or he would put the vehicle on hold till the next day that the choice was mine. It was already closing time but everyone was so nice and we completed the financing on the spot. Debbie Phillips was extremely nice in doing all the financial part of the deal. James, you have some competition in Scott Austin. My experience with Midland Honda has always been outstanding. I would like to personally thank Mark, Scott and Debbie for all the assistance and help they provided to make this another great vehicle purchase from Midlands Honda. More

My family and I recently leased our third Honda Odyssey. We love the car and feel that is the perfect vehicle for a family of five. Our two previous Honda's were lease from another dealership in Columbia. We love the car and feel that is the perfect vehicle for a family of five. Our two previous Honda's were lease from another dealership in Columbia. We did not have a good experience and decided to give Midlands Honda a shot. Bishme and everyone at Midlands Honda were courteous and very mindful of our time through the entire process. It was a very pleasant experience and we actually leased a new car for less than we were paying previously. If you are looking for a new, used, or are interested in leasing a Honda, I would recommend giving Bishme Foster a call @ 803-691-8500. Best Regards, Thomas H. Peacock More

Leased a Honda Accord 2 years ago at this dealership. Had a very good experience. Was looking for a used car for my 17 year old son. Looked for 2 months at various dealers and websites. Kept checking with Mi a very good experience. Was looking for a used car for my 17 year old son. Looked for 2 months at various dealers and websites. Kept checking with Midlands Honda. Got introduced to Dennis Gillan approximately 3 weeks ago . He kept in touch with my son when they got new inventory in. We just lucked out and struck a deal on a 2000 Honda Accord which is what my son wanted from the beginning. Was happy that there was one owner, no accidents and maintained very well. We were able to get to the right price and my son is very happy with what he drives. I too am very pleased with Dennis as he treated my son like he was his own - it was an experience that he will remember for a long time. I will be leasing my next Honda in a year at Midlands! More