Midlands Mazda

Loyal customer I have been doing business with this dealership for nearly 10 years, and the Midlands team is by far one of the most knowledgeable, cohesive, and supp I have been doing business with this dealership for nearly 10 years, and the Midlands team is by far one of the most knowledgeable, cohesive, and supportive staffs that I have had the pleasure of working with. From Management, to sales, to financing, this team orchestrated my most recent sales (fourth and fifth Mazda's), flawlessly. I would recommend this dealership to anyone in the community if they are looking to have their first buy or just interested in getting unmatched service. More

Right Car at the Right Price Purchased a used vehicle and everyone I met was helpful and professional... and I can particularly recommend my sales associate Brittany. I called a Purchased a used vehicle and everyone I met was helpful and professional... and I can particularly recommend my sales associate Brittany. I called ahead to express interest in a particular car, and she had it waiting out front when I arrived. Throughout the process she was very attentive and pleasant to work with... I can highly recommend her! More

Malcolm was a great help! Everyone there was so helpful and worked hard to get me into the car I wanted or the payments I wanted. Worked around my schedule, made it an easy buy Everyone there was so helpful and worked hard to get me into the car I wanted or the payments I wanted. Worked around my schedule, made it an easy buy! More

Three words: Ask for Victoria If you want to buy a Mazda, ask for Victoria Charles. I stopped in to test-drive a Mazda 3 and she took great personal interest in finding one that wo If you want to buy a Mazda, ask for Victoria Charles. I stopped in to test-drive a Mazda 3 and she took great personal interest in finding one that would fit my needs and even satisfy some of the "love to have" elements of a new car. She stayed engaged with me through e-mail and phone follow-ups, remembered me every single time we made contact, and really made me feel like I mattered. Victoria was a joy to work with, is great at her job, knows her industry, and is a fun person to guide you through what can be a difficult and scary process. Seriously, come here and ask for Victoria, and she will take great care of you. More

I would recommend them Cooper was great. He seemed to be honest and was very helpful. I was very stressed when I got there but he made me very comfortable. Cooper was great. He seemed to be honest and was very helpful. I was very stressed when I got there but he made me very comfortable. More

Smooth and Quick My whole experience was very fast and easy from the time I drove up until the time I drove away in my new used car. I would recommend Victoria Charl My whole experience was very fast and easy from the time I drove up until the time I drove away in my new used car. I would recommend Victoria Charles and the team at Midlands Mazda to anyone who is looking for a great team of professionals who really care about their customers. More

Uncomfortable Experience My boyfriend and I stopped at Midlands Mazda to check out the nice used cars they had on the lot. I was looking to find a small hatchback. I have a ve My boyfriend and I stopped at Midlands Mazda to check out the nice used cars they had on the lot. I was looking to find a small hatchback. I have a very strict budget as a newly graduated college student, which is why I decided to shop for a used vehicle. Not 30 seconds after I got out of my car, I was greeted by a salesman named Jonathan who asked me about the reason for my visit and my price range. My first impression-- this was an aggressive salesman. I explicitly stated that I had no intention of buying a brand new car, and that I had no intention of buying any car that day; my only goal was to test drive a few used vehicles so that I could compare them to other hatchbacks. Jonathan insisted that I didn't want to waste my time looking for a used car, when I could have a brand new Mazda 3 for LESS than my budget price. After saying 'no thank you' several times, I finally agreed to test drive a newer model, just to get a feel for the Mazda handling. The test drive was pretty short and boring. He didn't seem to know a whole lot about the safety features. When we got back to the dealership, Jonathan gave me the sticker price of the car, which was $2000+ over my budget. He looked visibly upset when I said that I was not interested in buying a new car, especially for that price. His entire argument was based on 'what-ifs.' What if I could lease it, what if I could get a co-signer, what if they offered me more for a trade-in, etc. He had promised to find a car within my budget-- and he failed to do so. He didn't even offer to show me any used models. If Jonathan couldn't make the brand new sale, he didn't want the sale at all. He simply interrogated me, asking why I couldn't afford a new car at that 'low' price. I found this extremely offensive. I tried to keep my composure, saying that I did not have a down payment readily available and I could not afford the $400 payments. When I mentioned that I wanted to test drive a VW at the dealership next door, he immediately became defensive, saying that VW were pieces of crap that break down every few thousand miles. Come to find out, he was bashing a dealership that was managed by the SAME OWNER as midlands Mazda. What a moron. I mentioned his little rant to the VW manager next door and he was incredibly pissed. Basically, I spent over an hour at that dealership arguing with a salesman who didn't know when to back-off. It was an extremely uncomfortable situation, even with my boyfriend standing right next to me. I do take some responsibility for the ordeal-- my best move should have been to immediately walk out. I will never return to this dealership, and I will not recommend it to anyone because of the way Jonathan tried to trick me into purchasing a car well above my budget . The only good thing about this place is that they have some nice vehicles on the lot. More

Great experience Would recommend anyone to buy there next car here. Very knowledgeable sales employees. They called me a few times to make sure I was satisfied in my c Would recommend anyone to buy there next car here. Very knowledgeable sales employees. They called me a few times to make sure I was satisfied in my car and that means alot to me will definitely be coming back to buy my next car. More

A fair and honest deal, great car, simply the best. Great buying experience. I made initial contact through the web site, then followed up with Cooper by phone, He showed me the exact car I wanted, and Great buying experience. I made initial contact through the web site, then followed up with Cooper by phone, He showed me the exact car I wanted, and thoroughly explained and demonstrated every feature. Together with Cooper and Angel, we agreed on what I feel was a very fair price, which matched the best online price that I could find on Truecar.com. They were very professional, and there was none of the high pressure sales tactics that so many other dealers use. I actually enjoyed the experience and would definitely buy from them again when I need another car, and would also recommend them to anyone else. The final paperwork was done by Casey and was very smooth and professional. Over the past 45 years, I have bought a lot of cars and dealt with a lot of sales people, and never looked forward to going through the process. The people I dealt with at Midlands Mazda, Cooper, Angel and Casey made my buying experience one of the best ever. I especially want to thank Cooper, as the main person I dealt with. In summary, Midlands Mazda was great; a great car, a fair and honest deal, simply, the best. More

Honest and fair negotiations; great purchasing experience I traveled over 100 miles just to work with this dealership. My search for a new car lasted 2+ months, which is normal for me as I don't buy vehicles I traveled over 100 miles just to work with this dealership. My search for a new car lasted 2+ months, which is normal for me as I don't buy vehicles that often. I narrowed my decision to a Mazda 6; I then went to work finding a dealer to work with. Angel Vargas and Johnathan Fink were courteous and professional, they did what they said they would do, and have been awesome even post purchase. It's very rare to work with a car dealer that actually does exactly what they say they would do; no surprises, just a smooth and great experience. It is important to mention that I have a dealer much closer to me, but I will deal with Midlands Mazda before anyone else. More