Midlands Mazda

Where do I even begin? We traded in my Mazda around June 25th. I got a letter in the mail yesterday that my lease is past due on a car I no longer have in my possession. It We traded in my Mazda around June 25th. I got a letter in the mail yesterday that my lease is past due on a car I no longer have in my possession. It turns out, the dealership never informed the bank and Mazda that I gave back my car. So, I had to call and handle things myself because obviously people at this dealership don’t know how to get xxxx done or do anything right. We also had to get new brakes on our “New” van because the dealership never got our van serviced before they sold it to us. To top it all off, the chick who sold My husband our van, had to take our van that just got said brakes to pick him up at work and then he had to drive her back to the dealership. Really?!?! This was after he called and they were trying to figure out how they were going to pick him up. 🙄 What a xxxx show. I’ve learned from dealing with this dealership that nobody ever accepts any blame or apologizes for all the xxxxxxxx they put you through. There is always an excuse. We just got my van home and noticed they didn’t put all the lug nuts back on! Thanks for trying to kill us! More

Memorable and easy. Salesman Elliot was absolutely superb. He was calm and patient and made the experience of buying my first car a memorable and personal one. The whole Salesman Elliot was absolutely superb. He was calm and patient and made the experience of buying my first car a memorable and personal one. The whole team made sure that they helped me at every turn. The GM Craig is also superb in his drive for an excellent and smooth buying experience. I purchased a 2018 Mazda 3 and it is perfect. Drives like a dream and has every feature on my wish list. More

Find another dealership Once you purchase from them then you are no longer important to them. Their customer service and management is horrible. They do not like to fix probl Once you purchase from them then you are no longer important to them. Their customer service and management is horrible. They do not like to fix problems with your car even when their tech are the ones that messed it up. I will never recommend this dealership to anyone. Don’t get me wrong I love my car but I will drive to another state before I buy from them again. More

Informative and pleasant experience Hannah was kind and informative on the Mazda brand. Very happy with our experience with her and this location will purchase future vehicles from here. Hannah was kind and informative on the Mazda brand. Very happy with our experience with her and this location will purchase future vehicles from here. More

Waste of time We called for a specific vehicle. Was led to believe they had same vehicle and could give us a better price so we drove 1.5 hours to only find out .. We called for a specific vehicle. Was led to believe they had same vehicle and could give us a better price so we drove 1.5 hours to only find out ... no they don’t have vehicle and ones they have are $4000 higher than the vehicle at other dealership. We were preapproved with our bank so we were ready to buy! We were shown a vehicle to test drive. First the salesperson had to remove a booster seat and other times from car. The back was full with golf clubs and other items. Very unprofessional! They knew we were coming. The salesperson even called to confirm we were coming. She could not answer questions about state taxes on the proposal she gave us. We left w/o test driving. Very disappointing visit More

Hannah was very helpful. I spent some time looking at the new XX-9. I have a 2015 cx9 and am considering upgrading. Hannah was knowledgeable and very friendly . I spent some time looking at the new XX-9. I have a 2015 cx9 and am considering upgrading. Hannah was knowledgeable and very friendly . More

Very pleased with Angel's professional help. Very helpful and knowledgeable about the cars. Had an answer for all our questions. Test drive went well. Liked the Mazda we drove. Thanks to Ang Very helpful and knowledgeable about the cars. Had an answer for all our questions. Test drive went well. Liked the Mazda we drove. Thanks to Angel for a good experience. More

A great dealer who offers fair prices Give them a chance as they offer very very good prices without haggling based on my experience. Was very pleased with the way they offered a fair pric Give them a chance as they offer very very good prices without haggling based on my experience. Was very pleased with the way they offered a fair price over the phone. I recommend giving them a chance. More

Very Great and satisfying experience This place is AAA-Amazing. The staff are wonderful, and the Salesman that I had: Tony Carmon was wonderful. This is my first Mazda I've ever had and This place is AAA-Amazing. The staff are wonderful, and the Salesman that I had: Tony Carmon was wonderful. This is my first Mazda I've ever had and he explained everything to me regarding my car with patience and precision! So yeah. Thank you very much! More

Purchasing a car The salesmen are patient while customers select a car, very courteous and business like.. My saleman research to find the perfect car I was looking fo The salesmen are patient while customers select a car, very courteous and business like.. My saleman research to find the perfect car I was looking for. with the right price. I never have to wait to long for the serving of my car.. All around good customer service. More