Midlands Toyota

Dick Dyer Toyota gave me the best car buying experience ever. Especially since I was replacing a vehicle that had been totalled in a car accident. My sales person, Ed, took a stressful situation and turne ever. Especially since I was replacing a vehicle that had been totalled in a car accident. My sales person, Ed, took a stressful situation and turned it around for me. Now I am proud member of the Dick Dyer Toyota family. More

I have been a customer of the service department for several years. The job is always completed in a timely manner and if any problems are found , it is explained before the work is done, several years. The job is always completed in a timely manner and if any problems are found , it is explained before the work is done, More

Our experience at your dealership was awesome. There was no pressure put on us and all information was explained thoroughly. We had a very positive experience. no pressure put on us and all information was explained thoroughly. We had a very positive experience. More

I thought I was doing good with the deal I got, but it just got better from there! Bobby in finance went above and beyond with helping me out from there. just got better from there! Bobby in finance went above and beyond with helping me out from there. More

I am so disappointed with my service center, my car is a 2020 Camry and it’s operating system was trying to update and couldn’t causing battery to go dead. I took it in at 11am and wasn’t able to get it til 2020 Camry and it’s operating system was trying to update and couldn’t causing battery to go dead. I took it in at 11am and wasn’t able to get it till after 3.When leaving I realized my gas tank that was full was now 3/4 full. I asked why they told me it was driven and it was because of the computer operating system why it’s was reading that but call tomorrow if it doesn’t read correctly. I was so naive to believe this bogus story and it makes me angry that the people who were supposed to be repairing my car was joyriding in it and then fabricated this lie. I spent good money and brought a service package and feel like they took advantage of me. I spent my hard earned money to fill my tank and don’t appreciate the deceit. More

Key did wonderfully with us, and was obviously so caring and smart. Under difficult pandemic circumstances, she really made it possible for our sale! Thanks and smart. Under difficult pandemic circumstances, she really made it possible for our sale! Thanks More

Mr. Kelly and Sam definitely took care of me!! No question was left unanswered and I feel confident that I had received the best deal possible. Oh and I am thoroughly enjoying my new car!!!! question was left unanswered and I feel confident that I had received the best deal possible. Oh and I am thoroughly enjoying my new car!!!! More

Thanks guys. Dick Dyer Service off Killian Road is great. Had a flat tire. They changed it out quick and had me back on the road. Had a flat tire. They changed it out quick and had me back on the road. More

I had issues with my new 2020 highlander from the start. Dick Dyer Toyota picked up my Highlander from another dealer. I negotiated all weather matts into the deal because the data sheet didn’t show this ad Dick Dyer Toyota picked up my Highlander from another dealer. I negotiated all weather matts into the deal because the data sheet didn’t show this added in. At pickup, I noticed a large amount of scratches and deep scoring in the paint on literally the entire driver side of the vehicle. I was told this issue would be fixed. Also, the matts were in the box in the trunk. When I got home with the vehicle I noticed the vehicle already had the matts installed. When I brought the vehicle in for the service department to check out the next week I explained all the issues I’ve noticed. Analog speedo and digital speedo did not match, there is a few vibrations in the car that were getting worse throughout the first week of ownership, and the paint scratches. The service manager test drove my vehicle and basically called me a lier on the vibration and speedo issue. He had a picture in which he took from nearly the passenger side perspective. Basically, he induced parallax error at roughly 45 degrees of normal viewing angle. I also took many pictures that were from the normal view of straight in line from the drivers perspective. He did not budge and said I could file a complaint with Toyota. Also, he said there was no vibrations, period. I returned the all weather matts I was given, and was told they mistakenly put an extra set in the vehicle. I’m not feeling a lot of confidence in this being true. The other dealer likely had the set already installed and Dick Dyers team didn’t feel like adjusting the loan a week after the deal was signed. However, this is only my impression, so could be proven incorrect. Last, after the paint was touched up, I still found significant chips of paint and scratches on the driver side. They said it would be fixed, but likely won’t happen. I honestly thought buying a NEW vehicle would be better than this. Also, I cannot recall who the service manager was, but Katie Lail was the service adviser for customer number 325127. More

Overall Dealership experience was noted as determined to fully satisfy the customer based on price and need. I look forward to buying my next Luxury car from this deanship soon ! ! fully satisfy the customer based on price and need. I look forward to buying my next Luxury car from this deanship soon ! ! More