Midlands Toyota

Midlands Toyota responded

Thank you for sharing your kind words about the great service Dwight provided! We know he'll be pleased to hear how he impacted your experience. Thanks again for your feedback and feel free to let us know if there's any way we can assist you in the future!

Midlands Toyota responded

We're glad to hear Victor and the team have been able to provide consistently great experiences for you! We appreciate you choosing Dick Dyer Toyota for your service needs, and we'll see you back next time!

Midlands Toyota responded

Thanks for the five stars! We love to hear feedback like this. We're proud of both our team and facilities and we're glad to hear you had a comfortable, easy service experience. Thanks for choosing Dick Dyer and we'll see you back next time!

Midlands Toyota responded

Wow, thanks for the great feedback! We're very proud of our team and we love to hear shout-outs like this. We're glad that Tommy could provide an easy and efficient service experience for you. Thanks for choosing Dick Dyer for your service needs and we'll see you back next time!

fhowle responded

Yes, I will be back for the next oil change and check up!

Midlands Toyota responded

Thanks for the great review! We're so glad to hear the team could provide a great sales experience for you. Please don't hesitate to reach out if you have any questions about your new Toyota! We'll see you back at Dick Dyer Toyota next time - and we look forward to providing top-notch service in the future for you, too!

Midlands Toyota responded

Thank you for your loyalty and continued business with us here at Dick Dyer Toyota! It's been our pleasure to provide you with a top-notch experience each and every visit. Please let us know if there is ever any way we can assist you in the future. Thanks again for your review and we look forward to serving you again soon!

Midlands Toyota responded

When you first reached out to our dealership you informed us that no other dealership wanted to do business with you. We should have listened. Regardless, we located a vehicle at your request and agreed to your offer. The only pricing that changed was when you added additional accessories per your request. Your vehicle was delayed because of COVID and the fact that Toyota shut down their ports ... news flash in case you hadn't heard. We continued to keep you updated throughout the process. We provided you a vehicle to drive while your vehicle was in route which we don't normally do and at our expense. After reviewing your business reviews, we may have reconsidered doing business with you. However, we still delivered the vehicle that you requested with everything you wanted included at the terms that you set.

TacomaTom responded

Nice.. reply to accusations of lying with...another lie. 1. No, I did not ever state another dealer wouldn't do business with me. I stated that the other dealer couldn't find the vehicle i needed and didn't seem to have any idea where to find it. I also informed the first sales guy that I had found one in Abilene, but wasn't keen on a 2 day drive to get it. 2. You're correct in your assertion that the only price change was for the additional accessories. But that was ONLY because I forced you to correct the prices (which had magically changed during the paper shuffle). The prices were changed, when your first 'markup' sheets disappeared, despite my requesting your sales guy to give me a copy for my records, and him promising to do so. Guess what - as soon as he walked away from em, they disappeared, and his excuse was that they couldn't be copied because that's "private info" (despite having written them up IN FRONT OF ME AND GOING OVER THE DETAILS IN PERSON WITH ME. Fortunately for me, I didn't trust him to be honest, and snapped pics with my phone, which is how I actually had the numbers. See, this is the stuff that really ticks customers off, when you play shell games with them. Put a price on the vehicle, don't play games, and don't shuffle numbers. It's not that hard. Furthermore, you lied to me about delivery of the vehicle, clearly stating that it was at another dealership and would deliver in 10 days. Then the next day (after I made a deposit) you stated it'd be 3 weeks. and when I started inquiring, it turns out the truck WASN'T at a dealership, but was one allotted to a dealership, and was still enroute to port. which is a bit of a stretch, otherwise known as a lie. Your "providing a vehicle to drive" was only because your manager was caught lying to me. It's probably an appropriate thing to do after you've just got caught lying to a customer. Here's how I see it. If you'd tell your sales guys to NOT lie to customers and waste their time, you wouldn't get called on it. Calling a customer and telling them you have the exact vehicle they want, then when they take off from work and drive 20 miles (effectively burning 2hours of billable hours plus gas) can tend to make a customer a bit pissed, especially when they arrive to find out that the vehicle promised isn't even the same chassis config, never mind the right engine or body. I literally EMAILED YOU A PDF OF THE TRUCK I WANTED, EMAILED IT TO YOUR salesman and a manager. TWICE. I then provided a printed copy of specs to your sales guy. I mean, really, this isn't freaking rocket science. And you provided the truck with only one of these items. The fact that it took me two return trips to the dealership to get these issues resolved should be rather telling. If you'd only apologized at the onset and quit lying, we wouldn't now be discussing your dirty laundry on a review site. If you'd only STOPPED LYING ABOUT IT WHEN I CALLED YOU ON IT THE FIRST TIME, this would've all stopped. If you'd simply apologize for continuing your lying, perhaps this can die a slow death.

Midlands Toyota responded

Thanks for sharing your service experience with us! Our team here at Dick Dyer Toyota strives to make each service visit as convenient as possible for our customers, and we're glad to see that the process went smoothly for you! We're always here to help with any auto needs you may have, so let us know if there's anything we can assist you with in the future!

Midlands Toyota responded

Thank you for your review, Cristian! Providing quality service with a smile is one of our top priorities here at Dick Dyer Toyota. We're thrilled to hear that you always have wonderful interactions with our staff! Please let us know if there's any way we can assist you with your Tacoma in the future. Thanks again!

Midlands Toyota responded

Thank you for the review! We are happy we are the ones that get to keep your 4Runner up and running for many more miles to come. Thank you for choosing Dick Dyer Toyota for your service needs.