Midlands Toyota

Megan Rice is a true professional Megan answered all of my questions and provided answers according to the company policy. I came for software upgrade and had to return as the wait ti Megan answered all of my questions and provided answers according to the company policy. I came for software upgrade and had to return as the wait time was more than what I had planned. She re-scheduled my appointment. She remembered me on my return visit and gave me a service with a smile! More

Great car. Dishonest experience. This was my first car-buying experience, and I have to be honest, I didn't know what I was doing. No amount of internet research can prepare you for t This was my first car-buying experience, and I have to be honest, I didn't know what I was doing. No amount of internet research can prepare you for the routine of closing the sale that seems to be mastered by the team at a car dealership. Let me be clear, their sales team was extremely nice and pleasant to deal with. Straightforward? Not so much. In the sales process it was made clear to me that I would receive the monthly payment I told them was my goal payment. By time I left the dealership I was $40 over what I hoped would be my monthly payment, and while I'm happy with my car, I still have the sinking feeling that I was hustled. If I can give a piece of advice to any future buyers, if the number you see isn't right on the first sheet of paper they bring you, don't take another step in the process. They will spend two hours of your time filling out paperwork under the guise that you'll be able to negotiate further once you reach the finance office and that's frankly not true. Would I buy a car here again? If they had the car I was looking for at the price I wanted. But it won't be because of the buying experience. More

Good Experience The customer service was ok. I'm accustom to having refreshments while waiting. There were no water or refreshments. It was extremely hot, a bottle of The customer service was ok. I'm accustom to having refreshments while waiting. There were no water or refreshments. It was extremely hot, a bottle of water would have been nice. I was told that I could by a soft drink from the vending machine. More

Oil change took 1.5 hours. Seems like it should be 1/2 hour when scheduled. Tried to sell services that has already been done. I started coming there because I felt like they did the work and didn’t try t hour when scheduled. Tried to sell services that has already been done. I started coming there because I felt like they did the work and didn’t try to sell you something you don’t need. May have to to think about getting service done there in the future. More

5000 mile maintenance I went to the dealership without a service appointment. I purchased my 2019 Highlander from a dealership across the street (not Toyota) and thought I I went to the dealership without a service appointment. I purchased my 2019 Highlander from a dealership across the street (not Toyota) and thought I was supposed to go there for my 5000 mile service: (Purchased car used with 2300 miles). The service person at Dick Dyer could not have been nicer considering I just showed up. Plus I was in and out in less than an hour, More

OH MY! What Just Happened... LOL I went to the dealership to get a tire repaired on my vehicle and while the service department was taking exceptional care of me I decided to walk aro I went to the dealership to get a tire repaired on my vehicle and while the service department was taking exceptional care of me I decided to walk around and kill time. Even knowing I wasn't there to buy a vehicle, Armir (my salesperson) was so friendly, professional, and accommodating walking around answering my questions about different vehicles. Well, saw one on their lot I fell in love with, and it was done. Drove in to have one tire repaired, drove home on four new tires and a shiny new Highlander! More

Exceptional Service and Care I didn't have an appointment, but the service center still welcomed me and got me in to get my tire checked and repaired. Every time I take my vehicl I didn't have an appointment, but the service center still welcomed me and got me in to get my tire checked and repaired. Every time I take my vehicle to Dick Dyer for service, they are welcoming, professional, and efficient. The service techs are informative and keep you updated. More

Not happy with what was promised and not delivered. The dealership did not have the exact model I was looking for and had very few cars in their lot compared to what is shown on the website. The website The dealership did not have the exact model I was looking for and had very few cars in their lot compared to what is shown on the website. The website showed that the one I wanted was in stock but it really was not. I was shown one with far more features than the one I was interested in and therefore I specifically asked the sales man to confirm what was and was not available. Some of the things I asked for confirmation on multiple times, were in the end not included in the version I purchased. They were only promised to make the sale and after that it has been difficult to get someone to talk to me about this. It has been 2 weeks and I still don't have an appointment for the pin stripe that I already paid for. More

Welcoming, courteous even suggested too soon for oil change, but done in front of upcoming long road trip. Very prompt & professional, good al l round experience. change, but done in front of upcoming long road trip. Very prompt & professional, good al l round experience. More

Internet team was quick on getting pricing but slow in responding to follow up questions. Xan stepped in and provided quick response and great in person service and made the purchase process great! responding to follow up questions. Xan stepped in and provided quick response and great in person service and made the purchase process great! More