Midlands Toyota

Brake work and new battery. Checked multiple other systems. Great experince thx! Saved me money from non authorized site that told me i needed over 2000$ worth of repair. Dick dyer checked all things and some Great experince thx! Saved me money from non authorized site that told me i needed over 2000$ worth of repair. Dick dyer checked all things and some were not even legitimate problems. Also identified another problem not previously identified. Got out for under 700$. More

Service at Dick Dyer Toyota I never feel as though I'm 'just a number' at the Dick Dyer Toyota Service Center. The service is prompt, the service manager and personnel are friend I never feel as though I'm 'just a number' at the Dick Dyer Toyota Service Center. The service is prompt, the service manager and personnel are friendly and courteous, and the waiting room is comfortable and spacious. Fresh popcorn is provided as well as bottled water. Great community relations! More

Highlander serviced I purchased my Highlander in 2014 at this dealership. I have always taken to dealership here for servicing. I live hour and half away... And another T I purchased my Highlander in 2014 at this dealership. I have always taken to dealership here for servicing. I live hour and half away... And another Toyota dealership 30 mins. from me. I prefer Dick Dyer folks. More

Positive experience Good experience although they were very busy. It took longer than usual to check out. Victor Torres was very professional & personable. My questions Good experience although they were very busy. It took longer than usual to check out. Victor Torres was very professional & personable. My questions were all answered to my satisfaction. More

Thomas is great! I worked with Thomas. He is fair, helpful, and quick in getting a best deal. I definitely recommend him for anyone who wants to buy a Toyota. I worked with Thomas. He is fair, helpful, and quick in getting a best deal. I definitely recommend him for anyone who wants to buy a Toyota. More

Excellent Great customer service. No pressure given. Salesman was very professional and helpful. Building was very clean and neat, rest rooms were very clean Great customer service. No pressure given. Salesman was very professional and helpful. Building was very clean and neat, rest rooms were very clean. Have purchased 3 Toyota total and would buy another one More

Maintenance service I received a 60K maintenance check. The wait time was almost exactly what was estimated. The maintenance req'd light came on after I left. When I call I received a 60K maintenance check. The wait time was almost exactly what was estimated. The maintenance req'd light came on after I left. When I called to ask about it & brought it back in, everyone was friendly & helpful, providing service with a sincere smile. Great job!! Thank you for all you do!! More

Great Experience The service representative did a great job. He was friendly, knowledgeable and listened to my concerns. He explained all of the information in easy t The service representative did a great job. He was friendly, knowledgeable and listened to my concerns. He explained all of the information in easy to understand terms. More

Service Department Failure I have had a number of cars and trucks of various makes. Dick Dyer Toyota has by far the worst service department I have ever experienced. Rude, unres I have had a number of cars and trucks of various makes. Dick Dyer Toyota has by far the worst service department I have ever experienced. Rude, unresponsive just begins to describe the experiences I have encountered. I have tried to get a response from the: Service Advisor- "Rude"- Service Manager- "Unresponsive"- General Manager "unresponsive" via telephone, email, and US mail. When contacting Toyota they informed me that someone would be in touch with my no later than Jan. 3. No response from anyone. Today I got the second survey asking how I liked their service. Hey here's a note: I don't If this was my dealership,I would close the service department until I resolved the issues ( too many to list). Stay away from the service department. More

Service on 2013Highlander I received Excellent customer service on my 2013 Toyota Highlander. I was greeted promptly by a customer friendly, service representative who was ver I received Excellent customer service on my 2013 Toyota Highlander. I was greeted promptly by a customer friendly, service representative who was very professional. I didn't have to wait long at all and the representative thoroughly explained what my vehicle needed. More