Midlands Volkswagen of Columbia - Service Center

As a loyal Midlands VW customer, I have had many service and sales experiences. Emily, in their service department has provided me with the most professional and courteous help! Highly recommend and sales experiences. Emily, in their service department has provided me with the most professional and courteous help! Highly recommend More

Love love love this place. The coffee is always fresh and the people are kind, honest and fair priced. Katlyn in service was amazing and not only looked over my car for safety The coffee is always fresh and the people are kind, honest and fair priced. Katlyn in service was amazing and not only looked over my car for safety but gave me a quote to repair the car and beat another shops price. The service manager Brandon helped explain the repairs and even made me a cup of coffee. I can sum up this place with one word, “family”. Because thats what they treat you like. More

Cannot express enough how these people love their customers. Had taken my car to a local repair shop and was quoted over 3500.00 for a repair. I called this location asking questions about the repai customers. Had taken my car to a local repair shop and was quoted over 3500.00 for a repair. I called this location asking questions about the repair I was quoted and they not only were informative, but asked me to bring it in so they could put a second eye on it and give me a quote. Not only did they find the other shop had misdiagnosed the vehicle, the repair ended up only being 1200.00. The amount of transparency and care these people have for their customers is outstanding. I will only be returning here, plus my oil changes are gonna save me 15 dollars. More

Service was amazing. Cannot thank Brandon and the service staff enough. I will NEVER go back to McDaniels again. The level of professionalism here makes it worth the extr Cannot thank Brandon and the service staff enough. I will NEVER go back to McDaniels again. The level of professionalism here makes it worth the extra drive. More

I went in for an oil change and was pleasantly surprise at how great a visit it was! Everyone was very nice and informative. Was in and out in no time! Will definitely return! at how great a visit it was! Everyone was very nice and informative. Was in and out in no time! Will definitely return! More

I bought a 2017 Jetta, and I have taken it in for maintenance every 10,000 miles. I have never felt very confident with the service staff. I was not going to return for service; however, I received maintenance every 10,000 miles. I have never felt very confident with the service staff. I was not going to return for service; however, I received some special offers in the mail. I called the service department with a question, as not all of the package details were visible on the website. My question was, "Does the VW Care Plus package include a wheel alignment check and tire rotation?" Apparently, VW Service does not perform alignment checks, just the alignment service itself. I was then transferred to sales, as the service department was unable to tell me if the rotation was included in the package. The sales associate sounded as though he did not want to be bothered. I have since contacted Goodyear. They will perform a 29-point inspection of my vehicle for free. They will inspect my tires, braking system, alignment, suspension, exhaust, battery, filters, headlights, and belts. Obviously, if services need to be performed, or parts need to be replaced, I will be charged. The VW Care Plus packages would cost me $338.57 (covers 40,000 and 50,000 mile factory required maintenance). From the service descriptions that were visible, this price covers the expense of the oil/oil filter change and spark plug replacement. The rest of what is included are "Checks", so I imagine if further work or parts were necessary, I would be additionally charged. Goodyear offers 4 oil change options, ranging from $27.95-$94.95. All 4 options include free tire rotation. Not saying VW is trying to rip anyone off, but personally, I will be giving Goodyear a chance. Goodyear's customer service was great. And I just can't believe a dealership would not offer an alignment check, especially while performing tire maintenance services. More

I took my 2014 Jetta in for a diagnostic and found out that I needed a timing chain. After the repairs were finished and after I picked the car up, the car died and began leaking gas from the engine compa that I needed a timing chain. After the repairs were finished and after I picked the car up, the car died and began leaking gas from the engine compartment. Turns out the fuel line came loose from the motor. The service department fixed the issue VERY quickly and had the car ready the same morning. The service personnel gave me a business card with their cell number on it and told me that if there any more issues to contact them directly and they would correct the problem. The service personnel, acted with honesty and integrity and I could not have asked for more. If the service personnel are any indication of the rest of the staff, when I'm ready for another VW, I will definitely visit them. Nolen E. Caudell More

What a great group of guys. Ruben and JP went above and beyond to help me out. Awesome people and I highly recommend using them for all your vehicle needs. beyond to help me out. Awesome people and I highly recommend using them for all your vehicle needs. More