Midtown Kia

Most was good. The issue I had was a 2022 vehicle we bought was classified as a used vehicle with 1400 miles. Should have been called any demo. I believe that hurt us on the financing and some of the wa bought was classified as a used vehicle with 1400 miles. Should have been called any demo. I believe that hurt us on the financing and some of the warranty. More

Showed up for a scheduled service appointment. They didn’t know why I was there, and didn’t have the parts to do half of the work I called in advance to schedule. Further, they couldn’t understand the didn’t know why I was there, and didn’t have the parts to do half of the work I called in advance to schedule. Further, they couldn’t understand the problem, which is so common that the manufacturer sent out an extended warranty for just that defect. So now I get to make a second trip and hope they get it right next time. More

I love getting my car serviced with Midtown Kia! They are always super helpful and explain what your car needs when it needs it! always super helpful and explain what your car needs when it needs it! More

I found both Daniel and Larry to be very helpful and to respond to my questions and needs. respond to my questions and needs. More

The service department is terrible. Multiple trips to them and they keep my car longer than they say. Terrible experience. them and they keep my car longer than they say. Terrible experience. More

After waiting several weeks for an appointment with service I was told they needed to order a part to fix my car. I called 10 days later to see if the part came in and was told I needed to bring it bac service I was told they needed to order a part to fix my car. I called 10 days later to see if the part came in and was told I needed to bring it back in so service manager could look at it before they even ordered parts. Service manager spent 2 hours trying to fix it unsuccessfully then I was told I needed to install the update. Part of my problem was I couldn't install update. So I called again and was told I would have to wait 3 weeks for another appointment. At this point I was fed up with Midtown Kia so I made an appointment at Ferguson They got me in the same week, they ordered the part the original service tech said was needed. Part came in in less than a week and fixed in 2 weeks. I would still be waiting for an appointment to get them to look at it again. I spent over 4 months trying to get Midtown to fix my car and they wouldn't / couldn't even though they new what was wrong. I won't waste my time going back More

I had a wonderful experience. Matt really went above and beyond to help me get the perfect car. He took what I was looking for and my budget and did everything to get me set up. Omar in finance was amazing beyond to help me get the perfect car. He took what I was looking for and my budget and did everything to get me set up. Omar in finance was amazing also. They did not try to push anything on me I didn't want and walked me through every step. More

This was the best car buying experience ever!They were This was the best car buying experience ever! They were helpful by helping me find the right car at the right price This was the best car buying experience ever! They were helpful by helping me find the right car at the right price More

I was in the market for a suv , was introduced the the 2022 telluride was impressed by the look and ride. 2022 telluride was impressed by the look and ride. More

Jason was awesome and got us what we wanted service department has been very good to us too. department has been very good to us too. More