Midtown Kia

Great service nice people I had some issues with Great service nice people I had some issues with scheduling in the beginning but it’s getting better Great service nice people I had some issues with scheduling in the beginning but it’s getting better More

Enjoy the friendly and careing service. Would recommend the service department anytime. This is my 2nd vehicle bought here.. the service department anytime. This is my 2nd vehicle bought here.. More

Fast and friendly service. Didn’t even mind the wait! Loved the clean car as well! Loved the clean car as well! More

Everyone was really sweet and super helpful especially because it was my first time at this dealership. because it was my first time at this dealership. More

Very disappointing experience. There has been no follow through from our car salesperson or the dealership regarding specific terms of our lease and promised compensation for dealer recognized lacking cust through from our car salesperson or the dealership regarding specific terms of our lease and promised compensation for dealer recognized lacking customer service. Communication from them has been poor. Will absolutely not be recommending to friends, family, or acquaintances. I regret leasing from this dealership and am considering filing for breach of contract. More

The service was great. I liked the employees very friendly. My vehicle was very clean. Thanks !! friendly. My vehicle was very clean. Thanks !! More

They were very accommodating and I didn’t have to wait for very long. He also explained everything in a way I could understand for very long. He also explained everything in a way I could understand More

My salesman, Jordan, told me multiple times during the process that he hated his job. I felt like I was going to be an easy sell. I had been looking for a mustang convertible for a while and finally fou process that he hated his job. I felt like I was going to be an easy sell. I had been looking for a mustang convertible for a while and finally found the one I wanted here. My wife and drove 3 hours one way to buy the car. The customer relations part of the process was mediocre at best. As I said earlier, my salesman told me he hated his job, and he had no desire to make more money for those above him. The sales manager never came over to introduce himself. I had talked to him on the phone as well. We almost left 3 times over the lack of apparent desire to sell the car--and I was there to buy it. Financing was already done through Capital One. So the bulk of the process was already completed. What was supposed to take an hour or less, took almost 4 hours. The car was advertised as having heated and cooled seats. It does have them, they just don't work. When I asked Jordan about it, he was clueless. He informed me the service department went home at 4:00. The automatic windows do not roll up with one touch. The switch must be held in the up position. After getting home, I found a small tear in the top. Less 2 weeks after buying it, the engine light came on. Edit: This most likely a fuel pressure issue. I am still working on getting it diagnosed. I purchased a warranty and had to call the warranty company because the mileage listed on the documentation was off by approximately 2,000 miles--not in my favor. I think their prep work to sell used cars is to simply wash them. The car was originally listed for sale for about $18k, lowered to $17k, then raised to $21k. I was told they did over $2,000 worth of work on it, but no one could or would show me what that was. In short if you have the opportunity to work with Midtown Kia, do yourself a favor and don't. More

Worst place i have ever been to!! We have had a horrible experience here at this one particular dealrship on multiple occasions. I will start taking my business somewhere else so we could experience bette experience here at this one particular dealrship on multiple occasions. I will start taking my business somewhere else so we could experience better service with honest people moving forward thats for sure More

I dropped my car off for a scheduled service. The Service team was ready to accept my car and they performed the service in a very timely fashion. Absolutely spot on customer service! Nice Job!! team was ready to accept my car and they performed the service in a very timely fashion. Absolutely spot on customer service! Nice Job!! More