Midtown Kia

Always friendly and helpful people to make your experience a good one. I have to say that I have never had any problems with the work Midtown has done for me. experience a good one. I have to say that I have never had any problems with the work Midtown has done for me. More

My car was in the shop for 9 days. During that time I had to call 2-4 times a day to get an update on my car. I heard back twice. Multiple times I was told I would hear back by the end of the day. That n to call 2-4 times a day to get an update on my car. I heard back twice. Multiple times I was told I would hear back by the end of the day. That never happened. One of those times I was told I they would see about a loner car, as it was going into the weekend. Never heard back. I’m on day 9, I went to the dealership to find out about the car, and left with it. Although it is running worse than it was before. My real issue was the Communication by the Service department to me on the status of the car. I know there were extenuating circumstances, but their inability to make adjustments and rely one one person, who was out most of the time dealing with an important issue, to take care is a customer should be embarrassing. They did discount a tire and labor, which was not the main reason the car was there. And they were working on being able to cover a major repair through Kia warranty, but the only reason I knew that was because of my constant calling. Even today, 3 days after I picked up the car, I was supposed to have gotten a call on a repair estimate for the main issue my car was in the shop. Still nothing. The service desk people (2 girls and a guy) that seemed more administrative were very friendly and helpful, for what they could be. More

My original rating would have been about a 2, after experiencing a 3 hour wait time for an oil change. However - Michael Aponte and Emily Clark were amazing in righting the situation. And hopefully fut experiencing a 3 hour wait time for an oil change. However - Michael Aponte and Emily Clark were amazing in righting the situation. And hopefully future visits will be much better More

Took my car left it for a week, I called several time, would never get a return call to find out what was wrong with my car. I finally had to physically go there and meet with the General Manager before a would never get a return call to find out what was wrong with my car. I finally had to physically go there and meet with the General Manager before anything was addressed with my car. After talking to them I had 3 different diagnosis for what could be wrong with my car. Emily said she called me (on day 7)and left a message but I did not have a missed call or message on my phone. After I left there, I noticed they had a wrong cellphone number on my paperwork. I didn’t receive excellent care that they brag about at all. They are overbooking people. I will be taking my car elsewhere . More

This is the most poorly run dealership I have ever been to. They had my car for 6 months. They only worked on it a handful of hours and still did not fix the problem but still charged me. Ridiculous! to. They had my car for 6 months. They only worked on it a handful of hours and still did not fix the problem but still charged me. Ridiculous! More

Terrible customer service and terrible workman ship. Worst experience I have ever had at a service center. No updates, had my car over a week and hung up on me when I called to status. Worst experience I have ever had at a service center. No updates, had my car over a week and hung up on me when I called to status. More

This was not my first time dealing with this dealership...everytime i come in for s.ervices .they have been outstanding with me..I wish i was approved for a trade in...i know my credit Was dealership...everytime i come in for s.ervices .they have been outstanding with me..I wish i was approved for a trade in...i know my credit Was not the best..i have brought three cars from midtown...i have had lots of changes in.my life...but thats ok... More

Bad experience getting service n no return call after leaving 6-7 voice messages. Still not resolved. Have already done this once before. Story is getting old leaving 6-7 voice messages. Still not resolved. Have already done this once before. Story is getting old More

Quick to get an appointment. Fast service. Good clean facility. Nice employees who made the appointment nice. I wouId go there again for service. Fast facility. Nice employees who made the appointment nice. I wouId go there again for service. Fast More