Midtown Kia

Great service all around I’ve purchased Kia Souls as part of a small fleet of vehicles for the field nurses in my home care agency. The purchasing process was simplified I’ve purchased Kia Souls as part of a small fleet of vehicles for the field nurses in my home care agency. The purchasing process was simplified More

Disappointed Usually I am happy with this service center, but this time I was unimpressed. From the time I pulled my car in, only one thing went like usual- the wo Usually I am happy with this service center, but this time I was unimpressed. From the time I pulled my car in, only one thing went like usual- the woman at the desk where you pay and pick up your keys was awesome like she always is. A customer service agent didn’t meet me at my car to check in; I went inside with a tech guy who happened to be in the service area to find someone to check in with. During check in, I asked for my car to be vacuumed and washed (which they usually include with the service); when I picked up my car, it was wet, but that’s about it. They hadn’t vacuumed it out and the outside was still dirty. My biggest issue was the smoke smell in my car when I got in to leave the center. I don’t smoke and I don’t let people smoke in my car. When I went back inside, the people at their desks come out and said they didn’t smell anything. After going back and fourth about who smells what, who doesn’t, and the car not smelling that way when they got it, they kept my car and ran a machine inside it that takes the smell out. I am grateful they ran the machine, but they aren’t going to be able to do that every time someone brings their car in and I don’t want to come back to a place that smells that way constantly. The entire area where you pull your car in to drop off to have a service done and pick your car up smells like cigarette smoke which filters into the service area lobby. I purchased my car from Midtown Kia and every service has been done there, but I’m not sure I will be going back. More

Amazing Experience! My technician was excellent. She made sure I got in and out in a timely manner because I was waiting with my children. My children loved the popcorn My technician was excellent. She made sure I got in and out in a timely manner because I was waiting with my children. My children loved the popcorn and play area! More

Perfect customer service and very friendly They are sweet, kind, knowledgeable and fast. I was nervous about buying a Kia but they have made it great. Will highly recommend to anyone. They are sweet, kind, knowledgeable and fast. I was nervous about buying a Kia but they have made it great. Will highly recommend to anyone. More

Friendly, helpful, polite and very respectful. Everyone made sure I had something to drink. Time went by fast. Paperwork done faster and they tried their best to get me a great deal. They Did It!! Everyone made sure I had something to drink. Time went by fast. Paperwork done faster and they tried their best to get me a great deal. They Did It!! More

Good experience. Everyone helpful and friendly. Tried hard to work with me and make me a good deal. Worked hard to accommodate my use of a cane. Everyone helpful and friendly. Tried hard to work with me and make me a good deal. Worked hard to accommodate my use of a cane. More

Great service was given a loaner car to go shopping while they checked out my car. Rick called me to let me know that i had several other things i needed while it was given a loaner car to go shopping while they checked out my car. Rick called me to let me know that i had several other things i needed while it was there. When i got back car wash washed and ready to go. GOOD JOB! More

Great car - Great service Deal agreed to on phone is the deal they honored when I arrived I flew in from Texas and Jason picked me up at the airport. Took a little time to Deal agreed to on phone is the deal they honored when I arrived I flew in from Texas and Jason picked me up at the airport. Took a little time to get all the papers finalized but all as agreed on the phone the day before. Very happy with my new Stinger as well as Midtowns effort to get me the deal I wanted More

Glad I came to Kia. Buying an auto can be exhausting and stressful. It's a major investment for several years. Gavin was very good to work with and answer all my quest Buying an auto can be exhausting and stressful. It's a major investment for several years. Gavin was very good to work with and answer all my questions and concerns. More

Recall work I appreciated the quick work done on my Kia and the friendly service. They were also good to work with my schedule in servicing my Kia. Everyone there I appreciated the quick work done on my Kia and the friendly service. They were also good to work with my schedule in servicing my Kia. Everyone there was very pleasant to work with! More