Midtown Kia

Bad business practices My husband and I purchased a car on June 15, 2019. On July 14th, we still did not have the title for the vehicle, and after numerous attempts to get a My husband and I purchased a car on June 15, 2019. On July 14th, we still did not have the title for the vehicle, and after numerous attempts to get ahold of someone, they finally tell my husband that the financing didn't get approved and we had to return the car. This would have been devastating for us because my husband took a traveling position after we had a reliable vehicle. After consulting a lawyer we learned that they had no right to repossess after 10 days, so my husband informed them that they were at fault and after 10 days are required by law to aquire financing for us or honor the loan themselves. We still have not received any information from them. It is now July 30th, and no one will speak to my husband or rectify the situation. We still can't tag the vehicle and are suffering financially because of their inability to conduct fair business practices. More

Excellent service Very efficient and accommodating to my schedule. They addressed my issues of concern and called me when the car was ready. My car had been washed an Very efficient and accommodating to my schedule. They addressed my issues of concern and called me when the car was ready. My car had been washed and the front floor vacuumed. Very nice touch. More

Great experience The guys at Mid Town Kia were very easy to deal with. They were straight forward and easy going. We never felt pressure like you do at some places. The guys at Mid Town Kia were very easy to deal with. They were straight forward and easy going. We never felt pressure like you do at some places. I would recommend them if you’re interested in buying a new or pre owned vehicle. More

service Department under staffed Service department doesn’t return calls for appointments. I called two days in a row, left messages but no return call. Have had trouble in the past w Service department doesn’t return calls for appointments. I called two days in a row, left messages but no return call. Have had trouble in the past with booking on the website but finally did book online this time. When I picked my car only one person in service area to help me, take payment, and bring my car around. Seems very under staffed. More

Had a flat after hours and had to get a motel ($175.00). They plugged it the next morning, but didn’t work. I returned and had to buy a new tire ($180.00). Some after hours and had to get a motel ($175.00). They plugged it the next morning, but didn’t work. I returned and had to buy a new tire ($180.00). Someone needs to be on call for after hours. This is my last KIA. I’ve had 4. More

Full filled most requests Because it all fit my experience this time with the employees & facility, thesales person was very friendly & co-operative and willing to do all he co Because it all fit my experience this time with the employees & facility, thesales person was very friendly & co-operative and willing to do all he could to full fill my requests. The finance associate was very friendly as well More

Very polite It was a pleasant and the were attentive and to my concerns. They washed my vehicle and offered services without charge based on my needs It was a pleasant and the were attentive and to my concerns. They washed my vehicle and offered services without charge based on my needs More

Bought a nice car I went at 5:30 pm and it was still very hot but Chris my salesperson didn’t seem to let that bother him. He and Brian found me a great car and so far I went at 5:30 pm and it was still very hot but Chris my salesperson didn’t seem to let that bother him. He and Brian found me a great car and so far I’m really pleased with it. More

Travis is outstanding. Not good at returning messages when you have to leave one with robo answering service but Travis is great on service when you get there. Not good at returning messages when you have to leave one with robo answering service but Travis is great on service when you get there. More

Phone call to the front door and right out totally satisfied I was amazed with the phone call with Brooklyn. I was encouraged but not forced fo come in sit and talk. When I walked in a man came up with jokes lau I was amazed with the phone call with Brooklyn. I was encouraged but not forced fo come in sit and talk. When I walked in a man came up with jokes laughing then says you must be Shalonda. He introduced himself as Doug Driver and reassured me that I came to the right place. Before you knew it I was well on my way to finally getting a vehicle.. I drove off the lot in a 2017 Lincoln MKC Premiere? OH WAIT at a very reasonable price! Thanks my new found brother 4 life😂😂😂 our joke! I honestly feel like I got my go person for my next purchase! More