Midtown Kia

Horrible Service Dept I have asked the service department to look at my Kia Soul 3 times now. It keeps jerking during take off, going up hills, getting on highways. I was t I have asked the service department to look at my Kia Soul 3 times now. It keeps jerking during take off, going up hills, getting on highways. I was told on the first complaint by Rick Persinger that it was because I wasn't use to the 7 speed transmission. The second visit I went in for a recall and asked Rick again to have someone look at it and or drive it. When I picked my vehicle up I was told it was because my over ride button was pushed. I asked wouldn't there be a light on the dash to indicate this and Rick said yes, but there was never any lights on the dash. My third visit on 10/29/19 for a oil change, I asked Rick again to have someone look at it. A gentleman named Brian sitting across from him said he would drive it for me but went to lunch for over 2 hours to take care of his ill dad, according to Rick. I refused to leave until it was looked at and or driven. I was at the dealership for 4.5 hours at this point. Jim from service finally came and drove it and said it wasn't shifing right and jumping at take off. He stated he would reset something on the transmission and if that didn't correct it that I could set up a day to leave it there and either him or Travis would drive it home, for a longer test drive. After another 30 minute wait Rick told me they would be giving me a rental. He stated that my transmission would not reset. I spoke to Jim after his second test drive in my Kia and he said the transmission needed to be replaced. My kia is a 2018 with less than 16,000 miles on it and it took months for the service department to listen to me and solve the problem instead of making up excuses. More

No other dealership would help Brian was realistic about my trade in, he got me what I wanted. No other dealership would get my payment even close to what I needed. Brian was realistic about my trade in, he got me what I wanted. No other dealership would get my payment even close to what I needed. More

First car purchase Jason at Midtown Kia helped my first car buying experience go a lot smoother than it would have. The car I originally had come in for was no longer av Jason at Midtown Kia helped my first car buying experience go a lot smoother than it would have. The car I originally had come in for was no longer available and he went to great lengths to find me a car that would work. He kept me updated on everything that was happening and answered all of my questions. My only complaint isn’t about him, it is about the other sales person I was handed off to when Jason had to leave on short notice. This person told me my monthly payments would be double what we had discussed and the numbers weren’t adding up. I would still recommend midtown Kia, but I would tell anyone to bring in another person just in case they have a similar experience. Jason was phenomenal and made me feel welcome More

a week of waiting Dropped car off Tuesday night. It needed a new part (which was part of a recall), and it didn't come in for a week. When I picked the car up a week Dropped car off Tuesday night. It needed a new part (which was part of a recall), and it didn't come in for a week. When I picked the car up a week later, the seat had been broken during service. Ordered another part, another week. Part came in but was wrong part. They overnighted correct part. Finally done. The service manager was very nice the entire time. I just had a really bad experience. More

Good customer service We needed a repair to our Niro. They scheduled the service so that we had a car to drive while ours was being worked on. Very convenient We needed a repair to our Niro. They scheduled the service so that we had a car to drive while ours was being worked on. Very convenient More

Check engine light service The service was very quick and painless. The staff was super helpful and found me a few coupons to knock some money off the bill. The service was very quick and painless. The staff was super helpful and found me a few coupons to knock some money off the bill. More

Sales This was the best experience I have ever had in buying a vehicle. Doug my salesman went above and beyond. Ask for Doug to buy! This was the best experience I have ever had in buying a vehicle. Doug my salesman went above and beyond. Ask for Doug to buy! More

Great Service Dropped of the car. Dealer provided shuttle we smoothly. Car was serviced without incident. Picked up the car in a reasonable amount of time, cleaned Dropped of the car. Dealer provided shuttle we smoothly. Car was serviced without incident. Picked up the car in a reasonable amount of time, cleaned and washed. More

Cant say I cant say that I had the best experience but it turned out ok in the end I guess. Reliability and ahnesty is important to me which I am dont feel I r I cant say that I had the best experience but it turned out ok in the end I guess. Reliability and ahnesty is important to me which I am dont feel I received from Brian. More

Service took too long. I had an appointment for an oil change and tire a balance and rotation and it took two hours to complete. The service man, Rick, didn’t seem to conce I had an appointment for an oil change and tire a balance and rotation and it took two hours to complete. The service man, Rick, didn’t seem to concerned about much of anything. I didn’t feel like it was very important for me to be there. More