Midtown Kia

No title, no loan, no returned calls. July 13 2018, my husband and I went in to midtown for a specific vehicle. We ended up leaving with that vehicle, but it CONTINUES to be a nightmare! W July 13 2018, my husband and I went in to midtown for a specific vehicle. We ended up leaving with that vehicle, but it CONTINUES to be a nightmare! We were asked to provide 3 bank statements, the house contract, and a utility. We provided them, and never heard back until we called because our 30 day tag was 2 days away from expiration. Keep in mind I emailed these documents to our salesman Allen, and he had no clue who it was from even with me adding that in the subject, our phone numbers and email were all over papers we signed for the car. Since our tag was about to expire, and we hadn’t received a title, my husband calls to speak with Allen. Allen was with another customer and was supposed to return the call. Well that never happened, so the next day we talked with our finance person Anna, she overnighted a new tag, and said she’d pull up our deal and figure out the problem. She got back to us relatively quickly, apparently the bank needed some more documents, like my license to be changed to my married name(which I had signed an affidavit for), along with copies of my written checks, and insurance. She didn’t understand why they just wouldn’t accept a marriage license, so she had Nate, I’m assuming another finance person try to get in touch with the bank. We never heard anything come of that, and when I asked if the bank statements showing the checks would work or not, I received no reply. There being no reply, no documents were sent to them, because it was going to cost me $4 per check image from my bank, plus the money to change my license, and I was never told what documents I really needed. My last conversation with Anna was a Thursday, we go to the weekend with no communication, and our credit was ran again. The bank the loan was supposed to be the lender ran it again, along with some other bank. We obviously weren’t happy. Still no phone calls from a single person at the dealership, so I text Anna while at work explaining how much of a nightmare this has been, and that we just wanted to return the vehicle and wash our hands of this place. That got her attention and she had her finance manager Brent Sullivan give me a call. I told Brent what had happened ever since we took the car home, he apologized, and asked if there was anything he could do. His kindness didn’t last long, when I said we wanted to return the car he got very rude and disrespectful, said there was no way he was taking it back. He then said he wouldn’t make any excuses for the other employees but wanted to know what he could do, I tried to answer his questions multiple times and he just talked over me. I then got so frustrated to the point where I told him I’d just have my husband call and talk to him. That evening my husband called Brent, he started out very rude going on about the car couldn’t be brought back. He then said he asked me what I’d want to kind of fix the problem, and my husband just asked what he would offer. The only offer was free oil changes for life, when we live 85 miles from the freaking dealership! My husband told him it that didn’t matter because we change our own oil, and their too far away, he told him to think about what he could offer and to give him a call back. He nor I ever received a call back from Brent, and that was Wednesday August 22nd. I tried calling to speak with Brent that Friday the 24th. He was out of town that day, and they didn’t know when he’d be back, so I left a message. Surprise, surprise no returned phone call. Fast forward to today, August 28th 2018, I tried calling to speak with Brent again today, but he was at lunch so I left yet another message. I called around 2:30 and it’s now almost 6pm, and he still has not returned my phone call. The loan company finally called me today as well, told me what they needed and are wanting the first months payment that was due August 13th, which we didn’t pay because there was no sign that we at that point even owned the car. Anna had said we could get the payment pushed back to reflect the date the deal would be finalized, and I can’t get anyone to return a phone call. We love the car, but this place makes me want to never buy another vehicle in my entire life. I’m very disappointed in the whole situation, my husband has bought many cars and never had this big of a problem. We were being bullied, told they could push the deal through whether we wanted it or not, and we still have nothing resolved. Don’t think I’d ever recommend someone to Midtown. When asked how they could fix it, all we wanted was the payment pushed back and for them to pay tag, tax and title, since there will be penalties. Thanks Midtown. More

Slow leak in one tire I was told my tire couldn’t be repaired due to leak being too close to the rim & that I needed a replacement for $214. I declined service & took to ou I was told my tire couldn’t be repaired due to leak being too close to the rim & that I needed a replacement for $214. I declined service & took to our family mechanic who patched it for free. He said it wasn’t too close to rim, so it was obviously repairable. Past few service visits have been unsatisfactory. For this reason, I will not be buying a Kia in the future. More

Way too expensive My wife went in because of a bad battery & a bad tire. Had I purchased both items there I would have spent TWICE what it ended up costing at the local My wife went in because of a bad battery & a bad tire. Had I purchased both items there I would have spent TWICE what it ended up costing at the local automotive store in Owasso. $60 labor to replace a battery? The customer sitting next to my wife said it best: “If you can tie your shoes you can change a battery.” I’m still waiting to find out what my “Extended Warranty” ACTUALLY covers. More

Great Everyone one I worked with was very friendly and knowledgeable. I will be recommending other people to this dealership. I had a very wonderful experie Everyone one I worked with was very friendly and knowledgeable. I will be recommending other people to this dealership. I had a very wonderful experience. More

Amazing and very enjoyable We were looking for something within a specific price range, specific engine size etc. We searched the internet and the two websites of CarGurus and We were looking for something within a specific price range, specific engine size etc. We searched the internet and the two websites of CarGurus and Carfax popped up. We went to look at the car we pulled up on the web. But after getting there and meeting Daniel, who met us in the parking lot, he showed us the dealership inventory which we found the car we did eventually get. The entire staff that we dealt with made us feel instantly right at home and comfortable while taking the anxiety out of car buying from the first contact until we pulled out of the parking lot on our journey home. We would absolutely recommend Midtown Kia for customer service and price of vehicles. More

Servide Came in for oil change and had some recalls I did not know about. Service took care of it. It took longer than I thought but the job got done. Came in for oil change and had some recalls I did not know about. Service took care of it. It took longer than I thought but the job got done. More

They made me comfortable right from the beginning! They let me know that I did need a battery, did my regular oil change, etc in a very speedy time !My battery was almost to it's life's end, and they c They let me know that I did need a battery, did my regular oil change, etc in a very speedy time !My battery was almost to it's life's end, and they came and told me and asked if I wanted a new one installed. They even washed my car and vacuumed it out!Every one was so helpful! More

Oil change Called to schedule an oil change. Travis got me in as soon as I got there without an appointment. He was very professional and helpful. Called to schedule an oil change. Travis got me in as soon as I got there without an appointment. He was very professional and helpful. More

Never got my vehicle fixed Poor service and the reason that are vehicles was brought in for was never fixed. It was brought in 3 times for the same problem. They charged us mine Poor service and the reason that are vehicles was brought in for was never fixed. It was brought in 3 times for the same problem. They charged us miney to fix a key fob that they may have broke amd said they had are vehicle aligned, but we had to get it done some where else because it was not. Poor Service. More

Horrible, always expect to wait forever First time I got an oil change it took about 2 1/2 hours I had a specific time scheduled and didn’t see my car move the service section for an hour. S First time I got an oil change it took about 2 1/2 hours I had a specific time scheduled and didn’t see my car move the service section for an hour. Second time brought car in three workers was back there just standing while one guys was juggling all the customers. I over heard another lady say we aren’t coming back here you never have the times right and now I can’t help but agree. This Kia lot is our closest lot and now we will go out of our way to get service, even checking out the cars while waiting on our in service seems rediculously overpriced. We just bought a Kia in Joplin brand new and payed way below what and optima there is on that lot plus we have a 200,00 mile warranty. I looked up the reviews to make sure it wasn’t just me complaining and I found out I’m not... if anything it seems this lots needs to go. I wish our roper Kia in Joplin would take your place, sure the xxxx would move a lot more cars and serve happier customers!! More