Midtown Kia

Used them for years, for multiple cars but they've gone downhill fast recently. Went in for new tires, put different more expensive ones than quoted on my car. Added an alignment we didn't need instead of downhill fast recently. Went in for new tires, put different more expensive ones than quoted on my car. Added an alignment we didn't need instead of tire service as quoted on the website. Was supposed to get software update and decal during last two visits but no idea if it happened, no decal added but they listed it on the paperwork. Some of the service employees seemed very busy doing personal tasks and games on their phones instead of helping customers. Won't be going back. More

She was attentive and available if I needed her! Quickly responded to needs and questions Quickly responded to needs and questions More

Overall really good. They took care of us the best they could and make things right. Quick repairs They took care of us the best they could and make things right. Quick repairs More

I told David, my salesman, I was not going to purchase the vehicle unless they got the certification of CPO done. He assured me it was done. I went to the dealership to get the paperwork because they didn the vehicle unless they got the certification of CPO done. He assured me it was done. I went to the dealership to get the paperwork because they didn’t give it to me at time of sale. They gave me a work order and a 135 point inspection with no VIN verifying it was for MY vehicle. So, I called Kia consumer affairs the next day to verify and they told me it was NOT done. I’m currently working with them to get this solved. THIS IS A PROBLEM! The car is a 2025 with 5k miles. Should have been done. Other issue is the finance guy tried to sell me on extended warranties and told me the maintenance warranty included oil changes, all filters changed and all fluids done for 5 years. I looked in my contract later and saw he signed me up for ONLY oil changes. I felt scammed, so I came in and cancelled the extended warranty and maintenance warranty and they told me it could take 16 WEEKS?!?! All in all, I felt this was all very shady, I’m not happy. More

The staff was quick to welcome me and start the services on my vehicle. The waiting area was clean and quiet. on my vehicle. The waiting area was clean and quiet. More

I brought my car in for a recall. The staff was friendly and knowledgeable and completed the task in a timely manner. Thank you Midtown Kia!! The staff was friendly and knowledgeable and completed the task in a timely manner. Thank you Midtown Kia!! More

Mechanics have not fixed my car after several attempts and them saying “it’s fixed!” Thousands of dollars spent and my car is STILL doing the same thing it was brought in for. Advisor was great with commu and them saying “it’s fixed!” Thousands of dollars spent and my car is STILL doing the same thing it was brought in for. Advisor was great with communication, but, the mechanics seem incompetent. Writing an order ticket then not doing what’s on the order, yet, call me to pick it up?! More

Service Advisor was James. He was friendly and professional. Explained the diagnostics, set up a Lyft for me and then called as soon as my car was ready. On return, he explaine He was friendly and professional. Explained the diagnostics, set up a Lyft for me and then called as soon as my car was ready. On return, he explained the service performed and answered my questions. More

It was amazing. Very quick and efficient They greeted me on time and took care of my needs immediately Very quick and efficient They greeted me on time and took care of my needs immediately More

The staff was quick to welcome me and start the services on my vehicle. The waiting area was clean and quiet. James was clear and efficient with his communication and kept me up to date on the status of my on my vehicle. The waiting area was clean and quiet. James was clear and efficient with his communication and kept me up to date on the status of my car. He gave recommendations but was not pushy in trying to make me get additional work done on my car. All of the staff were friendly and respectful. More