Midtown Kia

Met with Mr Aponte 7/7/23 regarding an ongoing issue and then emailed him 7/17/23 and he still hasnt responded! the phone number he wrote on his business card says out of service. I DO NOT recommend Midtown then emailed him 7/17/23 and he still hasnt responded! the phone number he wrote on his business card says out of service. I DO NOT recommend Midtown Kia at all! It took from Sept 22 to july 23 to get a side mirror replaced, and it finally got done because we walked in to address a different issue! When I took my vehicle to Ferguson Kia they discovered my extended warranty through Kia (Power Select) that I paid for when I ordered my car in April of 2019, was never entered into the system and therefore doesnt exist! So now I have been trying to get that issue resolved so that I CAN take my car somewhere else for the repairs! and now I cannot get anyone to respond to voicemails or emails (I emailed Mr Aponte and he never responded, I have left voicemails and emails for the finance director Shelly Smith and she has not responded) SERVICE IS AWFUL AT MIDTOWN! More

You provide good service in a timely manner. You are prompt to provide updates that are required. You are prompt to provide updates that are required. More

Service was fast. the person, james I believe, was helpful got everything I wanted done. the person, james I believe, was helpful got everything I wanted done. More

I had no issues with my services and updates. Everything went smoothly. I asked for estimates and got them with no problem. Everything went smoothly. I asked for estimates and got them with no problem. More

I had and issue with my car could not get an appointment on line so I dropped in and James took good care of my car on line so I dropped in and James took good care of my car More

We had a wonderful buying experience with Midtown Kia. Bolt was our sales rep, he was courteous and knowledable, did not feel pushed or pressured to buy. Child friendly was a huge selling point for us, we Bolt was our sales rep, he was courteous and knowledable, did not feel pushed or pressured to buy. Child friendly was a huge selling point for us, we felt comfortable and at ease as our kids played in the nearly soundproof playroom in the middle of the showroom. If we are ever in the market again for a new/used vehicle we will be calling midtown first. More

The whole process two/ three hours to complete which is an accident. The vehicle has more than 20 pieces of tape and stickers and use it to be removed that were missed during pre-delivery inspection. The f an accident. The vehicle has more than 20 pieces of tape and stickers and use it to be removed that were missed during pre-delivery inspection. The finance department did not answer following calls after leaving voicemails. Did not receive paperwork calling completion of the sale and was not notified that my payoff would take three weeks to complete. Lots of missed steps in the process could've been expedited Substantially More

Jordan was awesome! We had a great experience buying our daughter her first car! Thanks! We had a great experience buying our daughter her first car! Thanks! More

Fouth car from them, fifth Kia. GREAT PEOPLE ND service. They took care of all our needs. GREAT PEOPLE ND service. They took care of all our needs. More

I havw brought to cars from them the services was all ways great they always told ways to make my xar run and provided great customer service ways great they always told ways to make my xar run and provided great customer service More