Midtown Kia

Everyone is always friendly. Although getting hold of someone on the phone in service is difficult. They never answer the phone and when you leave a message they never call back Although getting hold of someone on the phone in service is difficult. They never answer the phone and when you leave a message they never call back. More

James was very informative and worked me in when I called. He came out to the waiting area to make sure I found the coffee and etc. after about an hour he came to let me know it was going to be about called. He came out to the waiting area to make sure I found the coffee and etc. after about an hour he came to let me know it was going to be about another 45 minutes. That's very considerate beings he made sure I was aware it may be about 2-2.5 hours for my service before I came in. I have a repair coming and he made sure he had all costs and information ready for me when he discussed and was able to answer all my questions.i have worked with James before and I always appreciate his professionalism and courtesy. More

Quality service, they communicated throughout the process and finished faster than quoted. Happy with the service and finished faster than quoted. Happy with the service More

The service is good, however it can take forever to talk to a human being if I call to ask any questions. Same goes with email - I have submitted multiple emails and have never received a response. Midtow to a human being if I call to ask any questions. Same goes with email - I have submitted multiple emails and have never received a response. Midtown Kia has good people, but needs to do much better with communications. More

My vehicle was experiencing a power loss issue while I was traveling from Tennessee to Oklahoma. Midtown Kia was willing to try to get my vehicle repaired before I left 1 week later. I had just had the ve was traveling from Tennessee to Oklahoma. Midtown Kia was willing to try to get my vehicle repaired before I left 1 week later. I had just had the vehicle repaired for the exact same issue a couple weeks earlier. Needless to say my patience might not have been as good as it should have been. Patrick was very patient, understanding and helpful and worked diligently to get the vehicle repaired for my 13 hour trip home and succeeded in getting the car repaired in time. I even received a phone call from him personally inquiring if I had made it home safely. His attitude toward the entire issue is an excellent example of what customer service should be. I thank him very much and Midtown Kia for the service they provided. Patrick was the difference between an ordinary experience at a dealership service center and true customer care. More

2nd time I had it in for a leak in the roof. It’s under warranty but they did not have a loaner for me. They had the car for 48 hours. Hopefully they fixed it this time. It’s under warranty but they did not have a loaner for me. They had the car for 48 hours. Hopefully they fixed it this time. More

They are nice and did a good job. My only I’m concern is that they told me they rotated my tires, but my tires pressure was still low after… if you are going to rotate the tires, why My only I’m concern is that they told me they rotated my tires, but my tires pressure was still low after… if you are going to rotate the tires, why not put air in them too? More

Performed service as required Pleasant attitude demonstrated by staff Work was performed in efficient amount of time demonstrated by staff Work was performed in efficient amount of time More

David is a really nice helpful guy that will do what it takes to get to the bottom of your problems and do everything in his power to fix them takes to get to the bottom of your problems and do everything in his power to fix them More

This dealership is very precise, very knowledgeable, accommodating along with a very friendly and helpful staff. accommodating along with a very friendly and helpful staff. More