Midtown Kia

Everyone was really friendly. Everything went smoothly but it was a bit slow we thought Everything went smoothly but it was a bit slow we thought More

Midtown Kia took my car and drove it for 30 miles to try to find a noise. There was zero communication until I went to the service advisor to ask how much longer. I asked them to bring my car back so I coul to find a noise. There was zero communication until I went to the service advisor to ask how much longer. I asked them to bring my car back so I could hop in the car with the service guy. It took me 17 seconds to show him the noise. I was at the dealership with my child for over 5 hours. There is absolutely no communication from these people. My service advisor, Mike, told me the part would be in within 7 days. Here we are, almost 1 month later, and I still don’t have my part or my car repaired. I have called at least 5 times with absolutely no returned phone call. When I was able to actually speak with someone, I spoke with a woman in the parts department who said I’d have, “to call back because I have no idea what you’re talking about.” Then on a separate occasion, Juan told me, “well I’m calling the parts department and the phone isn’t even ringing so I don’t know where they are.” The third time, a woman told me that the part was on back order but it would be here by the end of the week, then it would be here by Wednesday, then by Thursday, she changed her story 2-3 different times. She continued to ask me if I had an appointment, to which I told her no because Mike (the service advisor) told me they would squeeze me in the day after the part came. After she continued to change her story, I simply asked for Mike to return my call, to which he never did. Juan even told me he would have the general manager call me and that person never did either. Literally the absolute worst dealership in Tulsa. I will NEVER buy a car from this place and will tell every person I know to steer clear of them as well. More

They really helped me out with an oil leak caused by a different dealer. The service was top notch 👌 different dealer. The service was top notch 👌 More

All sales staff and employees were very knowledgeable and helpful with all of our questions helpful with all of our questions More

Bryan was very knowledgeable about everything he explained to us. Very helpful and respectful. Thank you Bryan. explained to us. Very helpful and respectful. Thank you Bryan. More

Excellent, knowledgeable sales team. I would but from Midtown next time and recommend Micha & Michael. I would but from Midtown next time and recommend Micha & Michael. More

I appreciated the service manager Mike keeping me updated about the status, since there was so much going on. He explained everything in a way I could understand knowing nothing about cards myself. about the status, since there was so much going on. He explained everything in a way I could understand knowing nothing about cards myself. More

Bend over backwoods to satisfy me. Very friendly and super diagnostic skills. I will chose Ferguson over any other dealership and Kia for traspotation. Very friendly and super diagnostic skills. I will chose Ferguson over any other dealership and Kia for traspotation. More

No communication with customers. No follow through; they don’t do what they say they will. They take excessively long times to complete repairs. They use pressure sales tactics, espe No follow through; they don’t do what they say they will. They take excessively long times to complete repairs. They use pressure sales tactics, especially on single women. More

We had our car trailered in on a Friday and by the following Friday our car was ready to pick up. The engine had to be changed out. I was told it would be 3-4 to check it out then they would call me t following Friday our car was ready to pick up. The engine had to be changed out. I was told it would be 3-4 to check it out then they would call me to let me know what was wrong with it. They called but it was to tell me that the car was ready. Great turn around time. Other than the weekend get away being runt because of the motor going out it was great to get the car back in a week. Our car was a 2015 Kia Sorento with only 66,000 miles so we wasn’t expecting this to happen but everything was taken care of pretty quickly. Thank you to the Kia Midtown Service team More