Midtown Kia

It took 2 days to get a quote and I called 15 or more times to keep the process moving. Tried to get the undercarriage cover quoted and took even more time. Went in for work the next week and not everyt times to keep the process moving. Tried to get the undercarriage cover quoted and took even more time. Went in for work the next week and not everything was completed. I cli ked on the replacement of the undercarriage cover for $143 but it did not show up on final report and did not get completed. Also I had to call another 15 times or more. In the 4 days the car was at dealership for quote and work I never received one phone call and half the time they only worked on it when I called. Also the final prices ended up being $200 more then the quoted price. Not sure how that happens considering you quoted it a couple days earlier. Seems dishonest and the company service is horrible. More

Had a great experience with everybody there. Highly recommend Midtown Kia for your next reliable vehicle. Highly recommend Midtown Kia for your next reliable vehicle. More

The dealership and its staff are very friendly and efficient. I don't take my car anywhere else. efficient. I don't take my car anywhere else. More

Very positive experience. Everyone was very kind and helpful, and went out of their way to make sure we had a great experience. Everyone was very kind and helpful, and went out of their way to make sure we had a great experience. More

My car was brought in to be checked out to see why it would not start. My car was at the dealership for a month with no communication. When I called to check the status of my car, no one could provide an would not start. My car was at the dealership for a month with no communication. When I called to check the status of my car, no one could provide answers and had an attitude because I was calling about my car. I was pushed off person to person with no one giving me answers. When I finally picked up my car the check engine light was on. The service department was rude and unprofessional. I will be taking my business elsewhere. More

All thanks to Evan Dubler ! ! This kid is absolutely amazing ! Great communication once he provided me with his direct contact information. The front desk doesn’t have a clue on ! This kid is absolutely amazing ! Great communication once he provided me with his direct contact information. The front desk doesn’t have a clue on how to get someone from service on the phone !! More

I was greeted by a pleasant young man that made me comfortable and quickly went through the services I needed ensuring I understood what was being done. He showed me to a clean, comfortable waiting ro comfortable and quickly went through the services I needed ensuring I understood what was being done. He showed me to a clean, comfortable waiting room and showed me the amenities. The service was done within an hour and I was quickly on my way. Thank you! Unfortunately I don't remember the name of the employee I spoke with but he was very helpful. More

Straight forward transaction no pressure or gimmicks price paid was as quoted by telephone conversation. price paid was as quoted by telephone conversation. More

Fast, courteous service, and always with a smile; they even text you with status updates on service if you drop off your vehicle and leave. You can get a loaner car if one is available when you drop your even text you with status updates on service if you drop off your vehicle and leave. You can get a loaner car if one is available when you drop your vehicle off for service or wait on your vehicle in their comfy waiting area where coffee and water and other snacks are available while you wait on fast service to your vehicle. And best of all, you can bring your obedient pets with you while you wait! Everyone there is friendly; for me and others I’ve witnessed while there, it’s just a bright and happy experience. They go out of their way to make sure you are pleased and happy. More

This dealership is improving yet, service seems to have stepped down. Lack of knowledgeable outfront (first site)Staff. Detailer pick & choose what part of interior to service , clean. stepped down. Lack of knowledgeable outfront (first site)Staff. Detailer pick & choose what part of interior to service , clean. More