Midtown Kia - Service Center

Very disappointed with this dealership. Initially everything seemed okay until I found a paint defect in the paint if our new Sorento. The service writers look at it and made note of it and Initially everything seemed okay until I found a paint defect in the paint if our new Sorento. The service writers look at it and made note of it and said they would get back with me. Never heard from them again. So, I contact Kia and try and buy some touch up paint for the vehicle so I can protect the metal. They cancelled my order and told me to contact a paint and body shop and have them make me a batch. I'm at a loss. More

Service rep Patrick was professional and ensured my car was repaired properly. Great communication and follow through was repaired properly. Great communication and follow through More

It doesn’t matter about having an appointment because you are going to be there for 2 hours for an oil change and rotation. That’s unacceptable! are going to be there for 2 hours for an oil change and rotation. That’s unacceptable! More

I originally got through to the Service Department and scheduled the servicing. Unforeseen events meant I had to reschedule. Rather than leave a message that would likely be lost, I stopped by the dealers scheduled the servicing. Unforeseen events meant I had to reschedule. Rather than leave a message that would likely be lost, I stopped by the dealership and rescheduled in person. Stassi was helpful. He gave a business card to me afterward so I could skip the message system. More

New faces at every visit is NOT what you want to see when coming in for service coming in for service More

Excellent He was very attentive, diligent, and kind. When I had to pick up my car, the person who helped me was sick, but the other associates on duty were also very kind and helpful in completing the s When I had to pick up my car, the person who helped me was sick, but the other associates on duty were also very kind and helpful in completing the service and delivering my car. More

It was a good experience. It didn't take more then a couple hours. And with any follow-ups I had they were met with fast good work. It didn't take more then a couple hours. And with any follow-ups I had they were met with fast good work. More

they worked so hard to find my dream car for me & went above & beyond to make it happen after i had a terrible experience at another dealership! above & beyond to make it happen after i had a terrible experience at another dealership! More

This was my second visit to the service center at Midtown KIA and James and the crew were exceptional as always! KIA and James and the crew were exceptional as always! More

Service was quick and on time. Patrick was helpful, patient, and explained in deal what I did not understand. Patrick was helpful, patient, and explained in deal what I did not understand. More