Midtown Kia - Service Center

It’s always a pleasant visit when I bring my car for service. I’m always given a number to text or call during my service, should I decide to leave the premises during my service. The people are friend service. I’m always given a number to text or call during my service, should I decide to leave the premises during my service. The people are friendly and I always leave knowing what needs to be done at what next interval. More

Cost for an oil change is more expensive than I expected. My memory seat settings disappeared for some reason. Other than that everything was smooth and great! My memory seat settings disappeared for some reason. Other than that everything was smooth and great! More

Everything was accomplished that was discussed quickly and correctly and questions I brought up where answered right then and correctly and questions I brought up where answered right then More

If you have an appt to get your service done, they should get you right in and right out. Every time I go for an easy oil change my car is there for at least 2-3 hours. That is not acceptable. get you right in and right out. Every time I go for an easy oil change my car is there for at least 2-3 hours. That is not acceptable. More

Good CUSTOMER service and they got me out quickly. I will be back soon to get more work done to my car. I will be back soon to get more work done to my car. More

I was treated nicely and quickly when I dropped my car off for service. James called to say it was done within 1.5 hours. Good speedy service! off for service. James called to say it was done within 1.5 hours. Good speedy service! More

I made an online appointment to have an oil change, tire rotation and transmission flush. I never got a confirmation so I then called and left a message the week before my appointment. No one ever called or rotation and transmission flush. I never got a confirmation so I then called and left a message the week before my appointment. No one ever called or texted me back. I ended up coming in a little after 8am and dropped off my car for the work. After five hours I still had not received any communication from the dealership so my husband and I went back and they had only done the oil change and tire rotation. We left without getting the transmission work. I was disappointed because there was no communication to update us on the fact that they were running behind. This was not my first bad experience here. I also had tires installed earlier in the year. My husband made the appointment and selected the specific tires we wanted online and I went into get them installed. After the work was completed I went home and my husband informed me that the tires they put on were not the ones that he ordered. Again, there was no communication that the tires we wanted were not available. And they should have let me know so that I could have decided to wait or just take what they had. I will not be returning to this dealership because I do not trust them anymore. More

David provided great customer service and he looked for my charger I left behind and he found it in the same spot I left it! my charger I left behind and he found it in the same spot I left it! More

Did a great job of keeping me updated on work being done, gave more than was expected, great experience! gave more than was expected, great experience! More

Great service! A quick in and out and a job well done, couldn’t ask for better job! A quick in and out and a job well done, couldn’t ask for better job! More