Shawn was able to help us on short notice(we were traveling through Kearney enroute to Minnesota) and the shop quickly diagnosed the problem and began a search for parts. Unfortunately, the parts could not be found locally and had to be shipped in. Shawn assured us the parts would arrive first thing in the morning, and he hoped to have us on our way by 10 am. Much to our surprise and pleasure, the vehicle was ready at 9 am and we were able to continue our trip with no further problems. I had been struggling with this problem with my vehicle for several months and my local Dodge dealer was unable to properly identify and repair my vehicle, which ultimately lead to our seeking assistance at your dealership. To finally have this problem solved and the appropriate repairs made has been a tremendous relief and has led to confidence in the reliability of my vehicle. Shawn and your service staff did an outstanding job and are a asset to your dealership!!!