Midway Dodge

DO NOT BRING YOUR CAR HERE FOR SERVICE!! DO NOT BRING YOUR CAR HERE FOR SERVICE!! DISCRIMINATION AGAINST WOMEN: I recently brought my car here so they can repair the gear shift. I droppe DO NOT BRING YOUR CAR HERE FOR SERVICE!! DISCRIMINATION AGAINST WOMEN: I recently brought my car here so they can repair the gear shift. I dropped off my car on Wednesday and I called on Thursday to see the status of the car. I spoke to Santiago and I asked him "Please tell me what is wrong with the car and no "recommended" repairs. He said, "The brake shift light switch needs to be replaced". Then Santiago says, "Can you have your husband call me because I feel more comfortable talking to a man" . I was shocked! I told him that I own the car and that I would be paying for the repair and that my husband isn't a mechanic. I will be reporting them to the BBB and Chrysler Group next. RIP OFF - COST: They quoted me 282 dollars! Actual cost to replace this with parts and labor should be around 60 dollars. This place will rip you off! Forget about taking your car here for a recall because they will LEFT MY CAR IN PIECES: After I called Santiago on Thursday around noon, I told him that I will not be doing the repair there and that I will be picking up my car after 6PM. I pick up my car and the middle console with the gear shifter is in PIECES with screws left sitting on the seat. Of course, the service department is gone for the day and no one had a clue. I already had called a tow truck to take my car to my place and I didn't want to wait another day. Vandalize my car: I didn't buy my car at Midway Dodge but yesterday they took it upon themselves to add the license plate holder both front and back to my car. They couldn't put the console/gear shifter back together but they were fine with putting their crappy logo on my car. More

I purchased a 2009 Dodge Challenger on Feb of 2009. At that time, i also purchased an extended warranty aside from the 36 month factory warranty. Never had any major issues with my vehicle. Just recently that time, i also purchased an extended warranty aside from the 36 month factory warranty. Never had any major issues with my vehicle. Just recently I noticed my A/C not functioning the same. The driver said was cool instead of cold and the passenger side vents blew out HOT air. I took my car to the dealership on a Monday. The dealer then contacted me back saying "Your factory warranty is expired." At which point I made them aware that i had purchased an extended warranty. They then contacted the extended warranty location...at which point, the warranty location informed them they did not have me on file. The dealer then contacted me and asked me if I still had my copy of the warranty. I luckily kept all my paperwork. I pulled it out and the person from the service department asked me to verify my VIN number which i did. Both matched. I then proceeded to give the service rep. the contract number on the contract. The dealer contacts the warranty location along with my contract number and no luck. No contract number with my name on file. The dealer contacts me and asks if I can show up or fax them my contract. I drove my wifes vehicle to the dealership and provided them with my contract copy. The dealership in turn forwarded the contract to the warranty location. The dealer contacted me on tuesday and said no work had been performed because they hadnt received approval for the claim. I was free to pick up the car and they would notify when the approval went through so i can take care in. Mind you, this weekend will be 90+ degrees with an a/c thats not working properly on a vehicle thats only 3 years old. The whole work week went by and i heard nothing. The friday of the same week i contacted the warranty place myself to find out what was going on. They pulled me up and notified me that the contract was not accepted because it has been 3 years since the initial purchase date of the contract, and they never received my paperwork from the dealer. Highly upset, I contacted the dealer and spoke to a manager who then told me that would be something the finance manager could take of. I asked to speak to the finance manager and was told the finance manager starts his shift at 1p.m. I called at 1:15pm and was told by the secretary he was "running late." I called back 15 minutes later and suddenly he is with a customer. I leave a voicemail with my information to have him call me back. Never called back. I then called back later in the day and spoke with secretary again and told her about the situation and if there was anyone that i can speak to of higher rank. She transferred me to another manager who i also could not get a hold of. Throughout the day i called the dealership over 10 times. Never had a phone call returned. Never had the email i sent through their website returned with a phone call. I do remember them calling me immediately when I was on their website showing interest in a car when i was car shopping 3 years ago. So now im out an air conditioner in my car and without a contract that i paid for. $2,200 was added to my finance when i purchased my car. Which means someone took my $2,200 and earned interest on that money, since the warranty place never got my paperwork or money. DO NOT DO BUSINESS WITH THIS DEALERSHIP. I WILL NO LONGER ATTEMPT TO CONTACT THIS DEALER. I TRIED TO FIX THIS WITH THEM AND THEY AVOIDED ME. NEXT PERSON THEY WILL HEAR FROM WILL BE MY ATTORNEY ALONG WITH ALL MY DOCUMENTATION OF PEOPLE I SPOKE TO AND MY RECEIPTS THAT SHOW I PAID FOR IT AND A DENIAL LETTER FROM THE WARRANTY LOCATION SHOWING I WAS REJECTED BECAUSE THE DEALER FAILED TO SEND PAPERWORK. NEVER AGAIN WILL I GO TO THIS DEALER AND I WILL MAKE SURE MY FRIENDS AND COWORKERS NEVER SHOP THERE AGAIN! More

MY FAMILY HAS PURCHASED 5 VEHICLES FROM MIDWAY DODGE AND WE HAVE HAD A GREAT EXPERIENCE EVERY TIME. WE JUST BOUGHT A NEW CHALLENGER AND THIS CAR IS AMAZING. PLUS THE PRICE WAS GREAT AND FRANCISCO WHO HAS WO WE HAVE HAD A GREAT EXPERIENCE EVERY TIME. WE JUST BOUGHT A NEW CHALLENGER AND THIS CAR IS AMAZING. PLUS THE PRICE WAS GREAT AND FRANCISCO WHO HAS WORKED THERE FOR DECADES HELPED US OUT AGAIN. I AM A MIDWAY CUSTOMER FOR LIFE. More

As a self-proclaimed automobile dealership cynic, but a man in need of a car, I was forced to spend a day car shopping. After many hours and many different dealerships, I was resolved to end my day empty h man in need of a car, I was forced to spend a day car shopping. After many hours and many different dealerships, I was resolved to end my day empty handed and more aggravated than I had been in years. This was until I stepped into Midway Dodge. I was greeted by marco, an unbelievably professional salesman. I was thrilled with Marco's calm, patient, and most importantly non-pressuring attitude. This dealership proved me wrong!! The enormous inventory allowed me to purchase the exact car I was looking for and the purchase process was quick and efficient. The car buying experience at Midway was a dream come true. I not only recommend MIdway Dodge, but I encourage any person in the market for a great salesman (Marco), and a great shopping experience to visit this dealership. Midway Dodge is a dealership with a non-pressuring, friendly, and efficient atmosphere; but most importantly, this is a dealership with integrity More