An update to my previous review: I contacted the Better
Business Bureau, and they contacted Midwest Auto. In their reply, Midwest blamed the oil change price increase on an outdated brochure, but we were
Business Bureau, and they contacted Midwest Auto. In their reply, Midwest blamed the oil change price increase on an outdated brochure, but we were also given that price from the warranty salesperson on the night of the purchase. Second, when I first called Midwest about canceling the warranty, I was told by the lady I spoke to that the price change from $30 to $45 had occurred a few weeks after we purchased the warranty. Their stories aren’t even consistent. Ultimately, it doesn’t matter that they increased their prices in general. What matters is that they told us that we would get oil changes for $30, not just on the car we were buying, but on all cars in our family, if we bought the warranty. They didn’t say the price could increase along with a general price increase. We were told our price would be $30, period, and that’s one reason we bought the warranty. They tried to justify their deception by claiming that $45 “is a steal price and I’m sorry that you don’t realize that as everyone else is selling that for about $90 or more”. That is completely missing the point. It also just adds to their string of lies. When I found out they weren’t going to live up to their commitment, I called around and got an oil change and tire rotation for $48.36, including tax.
Midwest didn’t respond at all to the other aspects of our complaint except to say "we don’t feel that we have by any way, misled you or misrepresented anything in the way that you are stating". However, in their reply to BBB, Midwest said, “(As) Part of the sales process you were given a written paper of everything that is covered under the certified warranty and an explanation what it takes to maintain it.” That is completely false. Two weeks after our purchase, Midwest sent us the warranty with instructions that we sign it and send it back to them.
In their response to BBB, Midwest contended that our complaint is a simple instance of buyer's remorse or a situation where an inexperienced consumer was overwhelmed by the information involved in buying a car. I'm 64 years old and have bought many cars in my lifetime. This is, instead, a case of a consumer recognizing and resisting dishonest business practices.