Midwest Auto Store

An update to my previous review: I contacted the Better Business Bureau, and they contacted Midwest Auto. In their reply, Midwest blamed the oil change price increase on an outdated brochure, but we were Business Bureau, and they contacted Midwest Auto. In their reply, Midwest blamed the oil change price increase on an outdated brochure, but we were also given that price from the warranty salesperson on the night of the purchase. Second, when I first called Midwest about canceling the warranty, I was told by the lady I spoke to that the price change from $30 to $45 had occurred a few weeks after we purchased the warranty. Their stories aren’t even consistent. Ultimately, it doesn’t matter that they increased their prices in general. What matters is that they told us that we would get oil changes for $30, not just on the car we were buying, but on all cars in our family, if we bought the warranty. They didn’t say the price could increase along with a general price increase. We were told our price would be $30, period, and that’s one reason we bought the warranty. They tried to justify their deception by claiming that $45 “is a steal price and I’m sorry that you don’t realize that as everyone else is selling that for about $90 or more”. That is completely missing the point. It also just adds to their string of lies. When I found out they weren’t going to live up to their commitment, I called around and got an oil change and tire rotation for $48.36, including tax. Midwest didn’t respond at all to the other aspects of our complaint except to say "we don’t feel that we have by any way, misled you or misrepresented anything in the way that you are stating". However, in their reply to BBB, Midwest said, “(As) Part of the sales process you were given a written paper of everything that is covered under the certified warranty and an explanation what it takes to maintain it.” That is completely false. Two weeks after our purchase, Midwest sent us the warranty with instructions that we sign it and send it back to them. In their response to BBB, Midwest contended that our complaint is a simple instance of buyer's remorse or a situation where an inexperienced consumer was overwhelmed by the information involved in buying a car. I'm 64 years old and have bought many cars in my lifetime. This is, instead, a case of a consumer recognizing and resisting dishonest business practices. More

I'm very disappointed in the office personnel. They simply lied to us. After we decided to buy a vehicle, they pitched their extended warranty. We were told that we would be able to get oil cha They simply lied to us. After we decided to buy a vehicle, they pitched their extended warranty. We were told that we would be able to get oil changes for $30. Two weeks later, when I tried to use that benefit, I was told the price just went up to $45. I understand that prices increase occasionally, but they made a commitment to us that we would receive $30 oil changes because we were buying the warranty, and they didn't follow through with that commitment. We were told the only maintenance requirement to keep the warranty in effect was regular oil changes. That was also a lie. We were also led to believe that the warranty covers more than it does. This morning when I called to cancel the warranty, I was told it can't be cancelled. From what I've learned in my research, that's also a lie, but they're going to make me work to get it cancelled. I'm extremely disappointed. More

Johnny Lee is the most honest and best salesman! ! Ask for him when you purchase your next car. ! Ask for him when you purchase your next car. More

My husband and I needed to buy a car in September. We went to Midwest auto and 2 salesmen helped us, JR and Johnnie. They were helpful, kind and considerate of our age and helped us select a 2014 Ki We went to Midwest auto and 2 salesmen helped us, JR and Johnnie. They were helpful, kind and considerate of our age and helped us select a 2014 Kia Cadenza that we love. In December we were hit by another driver and the damage was extensive. We called Midwest Auto and they were able to do all the repairs in cooperation with the insurance adjustor. We had to do nothing. Amen! They even helped with our rental. We picked it up and it is even cleaner, shinier and more perfect than when we picked it out! Yippee! Thank you all so very much! You all did your jobs well with a smile! More

Never heard from them. I guess they did not need any more customers. I bought something else. I guess they did not need any more customers. I bought something else. More

lots of cars not enough help would be better if year & prices was on the cars prices was on the cars More

Listed a Shelby GT as a Shelby GT500. Didn’t fix the ad after I notified them Didn’t fix the ad after I notified them More