I don't usually write reviews of businesses, etc. but due to my extraordinary experience with the people and owner of Midwest Auto Store in Florence Kentucky, I felt compelled to inform potential customers about what this place is about.
When someone attempts to find a good used vehicle they are definitely placing a certain level of trust with those from whom they are buying that vehicle. Last spring I found the vehicle that I had been looking for- which was a 2013 Lexus LX 570 SUV. I made arrangements to come down and look at the car at Midwest Auto Store. First off, this vehicle had a "clean" Carfax and, interestingly, MJ, the owner of Midwest Auto Store told me, two or three weeks before I even purchased the vehicle, that he detected that it had been actually hit at some time on the passenger side. He said it was a fairly good repair but he did not like the way the paint matched so he had that side completely re-painted and worked on by his body shop people. After purchasing the vehicle I had my own body shop people look at it and their opinion was that it was an excellent repair and paint job.
On the evening I purchased the car, due to heavy traffic, we came in kind of late in the evening but it was still somewhat light. It had been raining so there was some difficulty actually looking closely at the car. Things seemed all right and the vehicle being exactly what I had been looking for, and the correct color, I purchased the vehicle that night and traded my older version of the same vehicle in at the same time. MJ, worked with me on the price and I believe we struck a pretty fair deal on the SUV. We drove back in the rain and the vehicle perform flawlessly. When I woke up the next day, I looked around inside the vehicle and on the outside and there were several flaws that were not obvious at the time of purchase. Most notably, the headliner on the passenger side was cracked in several places. Due to the configuration and relatively smooth surface of the cracked area, one could not see this from the driver side of the vehicle. There were also a couple of dents on the roof. I immediately called the dealership and they promptly put me through to MJ. He reassured me that things would absolutely be taken care of and I should not worry. I decided to put my trust in him and, though it took few weeks, he absolutely came through! We had decided that, since a new headliner for a Lexus SUV cost over $1300, we would share the cost of that and he offered to install it free of charge. Since Florence Kentucky is a 2 1/2 hour drive for me, we agreed on an amount of renumeration which more than covered any kind of inconvenience and cost which I had incurred by missing the previous damage to the SUV.
I find that this is a remarkable thing, as MJ had absolutely no obligation to reimburse me for anything. I had bought the vehicle and left the dealership in the vehicle and, as far as he knew, I could have even caused the damage myself. Nevertheless, I trusted MJ and he trusted me enough to resolve the entire matter in an extremely equitable fashion.
In conclusion, the vehicle has been a fabulous vehicle, and I would definitely, without hesitation, return to Midwest Auto Store with great confidence that I am dealing with a solid and ethical used car dealership. This experience has definitely changed my opinion of "used car salesmen".