Midwest Auto Store

I don't usually write reviews of businesses, etc. but due to my extraordinary experience with the people and owner of Midwest Auto Store in Florence Kentucky, I felt compelled to inform potential customers about what this place is about. When someone attempts to find a good used vehicle they are definitely placing a certain level of trust with those from whom they are buying that vehicle. Last spring I found the vehicle that I had been looking for- which was a 2013 Lexus LX 570 SUV. I made arrangements to come down and look at the car at Midwest Auto Store. First off, this vehicle had a "clean" Carfax and, interestingly, MJ, the owner of Midwest Auto Store told me, two or three weeks before I even purchased the vehicle, that he detected that it had been actually hit at some time on the passenger side. He said it was a fairly good repair but he did not like the way the paint matched so he had that side completely re-painted and worked on by his body shop people. After purchasing the vehicle I had my own body shop people look at it and their opinion was that it was an excellent repair and paint job. On the evening I purchased the car, due to heavy traffic, we came in kind of late in the evening but it was still somewhat light. It had been raining so there was some difficulty actually looking closely at the car. Things seemed all right and the vehicle being exactly what I had been looking for, and the correct color, I purchased the vehicle that night and traded my older version of the same vehicle in at the same time. MJ, worked with me on the price and I believe we struck a pretty fair deal on the SUV. We drove back in the rain and the vehicle perform flawlessly. When I woke up the next day, I looked around inside the vehicle and on the outside and there were several flaws that were not obvious at the time of purchase. Most notably, the headliner on the passenger side was cracked in several places. Due to the configuration and relatively smooth surface of the cracked area, one could not see this from the driver side of the vehicle. There were also a couple of dents on the roof. I immediately called the dealership and they promptly put me through to MJ. He reassured me that things would absolutely be taken care of and I should not worry. I decided to put my trust in him and, though it took few weeks, he absolutely came through! We had decided that, since a new headliner for a Lexus SUV cost over $1300, we would share the cost of that and he offered to install it free of charge. Since Florence Kentucky is a 2 1/2 hour drive for me, we agreed on an amount of renumeration which more than covered any kind of inconvenience and cost which I had incurred by missing the previous damage to the SUV. I find that this is a remarkable thing, as MJ had absolutely no obligation to reimburse me for anything. I had bought the vehicle and left the dealership in the vehicle and, as far as he knew, I could have even caused the damage myself. Nevertheless, I trusted MJ and he trusted me enough to resolve the entire matter in an extremely equitable fashion. In conclusion, the vehicle has been a fabulous vehicle, and I would definitely, without hesitation, return to Midwest Auto Store with great confidence that I am dealing with a solid and ethical used car dealership. This experience has definitely changed my opinion of "used car salesmen". Sincerely, Larry Cowan

I saw my new used truck online at auto trader.com. I was looking to replace my old ranger which was falling apart on me. I notice the current truck that I have Nissan Frontier advertised from Midwest Auto Center in Florence Kentucky on Auto-trader.com. I schedule an appointment for a test drive and to check the vehicle out. I came in not having the intent to buy and the sales person was very friendly. He was really cool very understanding. He wasn't pushy at all which I extremely like. He showed me the truck and let me check it out and took it for a test drive. Everything worked no leaks nothing wrong that I could see right then and there. everything worked on the test drive and I fell in love with it. I enjoy riding it around and now I take the long and extra long way home from work just so I can drive it. Anyways, they sold me a great truck they worked with me and ran credit score and before i knew it they sold me the truck. I am very thankful for Kevin Lowe. He is one of the best sales men I've ever met. He loves his job and I can tell by the body language and the way he talked too. He was very helpful answered all my questions helped me get the truck. I didn't have the money to make the down payment til at least a couple of days later. now remember I didn't have the intent to buy a vehicle that very same day. but I told Kevin I will make a down payment on that Saturday and once pay day hit which was that Thursday I went ahead and went down there to make my down payment. I would highly recommend anyone wanting to buy a used vehicle to go to Midwest Auto Center in Florence Kentucky and buy a car from them. especially from Kevin. Oh and also extra brownie points for the business is that they are closed on Sundays which is very rare and I really like that. That gives the employees time to go to church if they go to church and or spend time with their families.

Very good customer service and helpful with any questions you have about a car. If he does not know the answer to a question he will try his hardest to find out the answer for you!

I recently, visited Midwest and viewed a few vehicles. I had the pleasure of working with Kevin Brinkman. Although at this stage, I have decided not to proceed with a purchase, I can say Kevin is a person I would like to buy a car from. He is a true asset to Midwest. He has amazing ability to read his customers, to figure out exactly what their needs are. His knowledge, no nonsense approach, friendly and professional manner was outstanding. A sale person, for me, will either encourage me to purchase or not. Clearly the car comes into the equation; however, if I feel pressured or not listened to, I will go to another business. Because of Kevin, I will definitely have Midwest on my list when the day comes to purchase. I highly recommend Kevin to anyone I know who may be looking to purchase.

I went to Midwest to see a truck that was listed online. Matthew Hunt greeted me and showed me the truck. Matt was great to work with and very helpful in going through the process of trading in my old truck and purchasing the new one. I highly recommend working with Matt if you visit Midwest Auto Store.

Midwest was a great company with great prices what I beloved help me most was a salemen named Kevin I can't remember his last name but this sales helped me find the right car at a great price with no hassle find Kevin ask him about a car

Midwest Auto Store helped me make a great purchase on a car I love. I went into the store and was immediately helped by Kevin Brinkman where he continued to help me through the whole process of purchasing a new car. He gave his honest opinion and really helped me come to a great conclusion on purchasing the car! He was able to get me approved in less than 24 hours of being at the store, in which I then was able to find the car I love and take it home within a 48 hour period. I was very satisfied with the great customer service he portrayed and i highly recommending going to him when looking to buy a great car!

I did my research online about the Chrysler 300 Midwest Auto Store had. showed up and Matthew Hunt took care of me. It took me a few days to come back and buy it, Matt walked with me through the paper work. Glad I bought from here. Everyone here was nice and worked with me, from Matt helping me get the auto to Nicole getting me the license. Only disappointment was the Chrysler was missing the floor mats.

I STOPPED IN MIDWEST AUTO STORE BECAUSE MY ONLY VEHICLE BROKE DOWN AND I WAS VERY HAPPY THAT I CHOSE MIDWEST AFTER I HAD GOT THERE , KEVIN LOWE HELPED ME GET INTO A NEW CAR AND WAS VERY HELPFUL WITH EVERYTHING I NEEDED. I WOULD RECOMMEND MIDWEST AUTO STORE TO EVERYONE.

I stopped into Midwest Auto on a Saturday morning and was greeted by Matt hunt. Mr Hunt showed me 3 vehicles I was interested, after consulting which one would fit my needs, we did the paper work and I was there and gone in my new car with no hassling. I would recommend this store and Matt, the experience was non stressful.