Midwest Kia

Very poor Customer Service Last Monday, I was interested in a vehicle I saw online and met Brad at the dealership. After waiting 2 hours for something I was told would take 5 mi Last Monday, I was interested in a vehicle I saw online and met Brad at the dealership. After waiting 2 hours for something I was told would take 5 min, I decided to leave and grab some lunch. I told Brad to call me whe.n he found something out with the bank. I never heard back. Before my credit was run, I verified with Brad that they would do soft inquiries instead of hard ones. He reassured me they would be soft. The next day I got an email from my credit monitor saying there were 5 hard inquiries on my credit report which resulted in my score dropping 10 pts. When I attempted to call Brad the 2nd time, he stated to me the bank was working on larger sales and mine was going to take a little longer. Excuse me? So since I'm not buying a 30-40k vehicle, my business doesn't matter?I never heard back from the dealership. Friday I got a call from a lady who was " following up" with my experience. After I shared what a disappointment Midwest Kia was, she immediately said she was going to get a Manger to call me back to help. Did I get a call? No. This is a prime example of extremely poor business practice and atrocious customer service. Don't waste your time.my money will spend just as well down the street More

Best Salesman Ever We have now bought 2 cars from Big Al Holmes, and will go to him again when we are ready to trade in the one we just purchased. He does his best to ge We have now bought 2 cars from Big Al Holmes, and will go to him again when we are ready to trade in the one we just purchased. He does his best to get you the best deal possible, and won't quit until he gets it. More

Horrible buying experience!! They really know how to take advantage of a buyer that doesn't know much about how this works. Wrong payoff amount. Took month and a half to get the t They really know how to take advantage of a buyer that doesn't know much about how this works. Wrong payoff amount. Took month and a half to get the title. Rude GM! More

2014 Kia Soul $19965.00 sticker price The dealer wanted me to pay $325 per month for 84 months total cost $27300.00 what math do they use it dont add up. I dont understand how deals can g The dealer wanted me to pay $325 per month for 84 months total cost $27300.00 what math do they use it dont add up. I dont understand how deals can get away with over charging people. They also didnt tell me that the car had been in a hail storm. They had me sign a paper because some of the cars on the lot got hail damage. When I asked about it they didnt give me an answer my question. I really like the Kia Soul, but this dealer shipment need to wrote up for this. Here is my math on this Soul (stock # K2852,) base price $19965.00 rebate -$1000.00 $18965.00 upside down on trade +2000.00 hail damage new car - $2000.00 taxes $1500.00 Total $20465.00 =84 /$244.00 72 / $285.00 60 / $341.00 More

Great Service! Al Holmes was the best! He was knowledgeable and able to answer all of our questions. He worked hard to get us the best deal possible. He followed Al Holmes was the best! He was knowledgeable and able to answer all of our questions. He worked hard to get us the best deal possible. He followed up and made sure that we were satisfied. I couldn't have been more pleased with his customer service. He always has a smile on his face. My car was 17 years old and I was not looking forward to buying a new one. He made sure that I had EXACTLY what I was looking for. I took my car in this week for the first oil change and the service staff was great! I was very pleased with how the check-in was handled. I saw Al & Marcus while I was waiting and they both greeted me with a smile and asked how things were going with the car. More

Best experience ever Big Al was the best salesman ever he's friendly & knowledgeable . He really works for you to get a great deal for you . He just bends over backwards & Big Al was the best salesman ever he's friendly & knowledgeable . He really works for you to get a great deal for you . He just bends over backwards & goes obeve & beyond for his customers !! And he's really funny . You dont have to set at the Kia dealership all day either because Big Al Holms tries to make your experience short but very sweet . He's the best salesman I've ever worked with . The Kia dealership is friendly & gorgeous inside !! More

My first brand new car after almost 50 years I went in thinking that I would end up with a used car because my credit is far less that perfect. With the patience of my sales person he found a d I went in thinking that I would end up with a used car because my credit is far less that perfect. With the patience of my sales person he found a deal that was right for me and I left with more than I ever exspected, a brand new car, that would have cost the same as a used. Thank you for allowing me to have something so new for once in my life. Treva J More

Big Al does it again We bought another Kia this is the third one. The reason we go back is because of the customer service. And the best part of the car is discovering all We bought another Kia this is the third one. The reason we go back is because of the customer service. And the best part of the car is discovering all the many delightful secrets. More

Fantastic Service This is the fourth Kia my family has purchased, 3 of them from Midwest Kia. Each time, the service has been excellent! I took my mom with me to visi This is the fourth Kia my family has purchased, 3 of them from Midwest Kia. Each time, the service has been excellent! I took my mom with me to visit Heather for an oil change so she could look at the Souls. "Big Al" Holmes was so helpful to her, making her feel very comfortable with her very first car purchase. I would definitely recommend him to anyone! After we finished signing all the papers, Jazmine patiently showed my technically challenged mom around her new car. She was great making sure that everything was clear. I have purchased several cars in the past, but Midwest Kia is the first dealership that doesn't forget about you when you drive off the lot. Whether you buy a Rio or a K900, each customer is equally important to them. If you are wanting a great buying experience, go visit Big Al! More

Service after the sale I'm 60 and never bought a used car. I did not realize what the disclosure was for and signed a disclosure about the possibility of hail damage. I go I'm 60 and never bought a used car. I did not realize what the disclosure was for and signed a disclosure about the possibility of hail damage. I got the car in my garage and noticed there was hail damage on the hood. I talked to staff and they pointed out that I'd signed the disclosure, however they are still trying to work with me on getting a reasonable fix for both me and them! They've been great to work with and i appreciate their willingness to go above and beyond the initial sale. More