Midwestern Auto Group Dublin in Columbus, Ohio

We are very impressed with the customer service, especially Bob Cox at Volkswagen Midwestern Auto Group in Dublin. There was some noise issue with our Routan (our only vehicle), the dealership gave especially Bob Cox at Volkswagen Midwestern Auto Group in Dublin. There was some noise issue with our Routan (our only vehicle), the dealership gave us a loaner vehicle fit for 3 car seats, even though we did not purchase the car from them. We were daily updated on the status of our vehicle by phone. Our car runs great now. If I were to buy a car in the future I would go to Midwestern Auto Group in Dublin. - Joseph Anthony, Powell, Ohio More

We entered at 6.54pm thinking that your dealership is We entered at 6.54pm thinking that your dealership is open until 8.00pm. I dont know his name but He was tall white man with glasses, grey hair M We entered at 6.54pm thinking that your dealership is open until 8.00pm. I dont know his name but He was tall white man with glasses, grey hair Middle age 40-50 yrs. His desk was 2nd from entrance to pre owned sales Bldg. he was super rude. Dint have any knowledge about pricing or was Not intrested in doing business. Did not offer Business card. We asked him if we could see 5 series 2012 in black. He said we dont have it. I asked if he can ground it since we are very Much intrested in buying. He said dont know when i can do it. I said if we could see any other model that u have. He was so arrogant in saying we close at 7.00pm. I was ok with it. But when I said website says 8.00pm. I did not see that fridays 7.00. But his answer to my question was that I dont do website. So I am not aware of it. No apologies for not being able to do Business. Very unhappy & disappointed. Me and my partner both were together planning to buy BMW 5 series. But sales associate made me Unhappy. More

The service manager physically assualted me during a dispute over damage to a loaner car. The paperwork to release the loaner car was not properly completed by the service associate when the car was giv dispute over damage to a loaner car. The paperwork to release the loaner car was not properly completed by the service associate when the car was given to us nor was a copy of the agreement given to us at the time. When we returned the car there was a small scuff on the bumper, we did not believe it occured while the car was in our possession but the documentation of the inspection that was supposed to have occured was not completed ( we were not asked to initial the diagram showing we approed the car had no damage). The service manager would not release our car that was in for repair until we paid for the damage to the loaner. After finally agreeing under durress to pay for the damage I asked for a copy of the loaner car agreement for my records. Keith refused to give me a copy and threatened to remove me from the building with force. I tried to grab the copy of the agreement so I could show him where it stated specifically I was entiteld to a copy at which point he shoved me into a door and proceeded to physically restrain me. And on top of all this, the car that was in for repair to begin with had already been in once before for the same issue and was not fixed properly and even after this was still not fixed so we're on three attempts now to get one thing fixed on a car that is less than one year old. More

Richard was a capable and professional salesman. He's the type of guy who you'd want to know in private life, such as if he were a neighbor. The night I met him to buy my 2008 Jetta, he had about 100 irons i type of guy who you'd want to know in private life, such as if he were a neighbor. The night I met him to buy my 2008 Jetta, he had about 100 irons in the fire, but I always felt like my purchase was very important to him. He even drove to a nearby convenient store for soft drinks because my finance meeting was running a bit late and the dealership was closing. I can't say enough about Richard and I would highly recommend him to anyone looking for a used car or a new car sold by M.A.G. More

We had a great experience at this dealership. Richard Norman was very professional. He was honest friendly and kept to his word. I will buy another car from this dealership in the future and will recom Norman was very professional. He was honest friendly and kept to his word. I will buy another car from this dealership in the future and will recommend them to friends and family. The car is awesome. Thanks MAG. More

My husband and I had the most fantastic experience when we purchased our 2005 Porsche SUV and 2008 VW Passat from Dublin, Ohio, Midwestern Auto Group. Mr. Richard Norman, Sales Associate, was prompt in we we purchased our 2005 Porsche SUV and 2008 VW Passat from Dublin, Ohio, Midwestern Auto Group. Mr. Richard Norman, Sales Associate, was prompt in welcoming us to MAG. He was tentative and patient in lessoning to our automobile needs. Richard took his time in presenting various options in vehicles within our budget, which took us by surprise in a pleasant since. In addition, Richard was very thorough in addressing any and all questions we had. We highly recommend, not only Midwestern Auto Group to our friends and family, but also, we are more than pleased to recommend Mr. Richard Norman to assist in purchasing an automobile, because of his professional and exemplary knowledge and performance. Mann, he has a God Gifted talent in sales and public relations. More

I have dealt with VW dealers across three states since I live in Columbus and visit family for extended periods in both Missouri and North Carolina. As far a quality work is concerned, no dealer I've deal live in Columbus and visit family for extended periods in both Missouri and North Carolina. As far a quality work is concerned, no dealer I've dealt with beats MAG. Every other dealer I have dealt with has left belly pan screws off after an oil change or overfilled the oil even though I specifically instruct them not to at the time of the write up. These are big problems on Passats and routinely result in dragging bellypans on the highway. MAG never fails to install the belly pan correctly and i don't even have to remind them anymore. Another time, my check engine light came on while I was in NC. Brought it into the local dealer down there and even though they turn off the light, they screwed up and disabled my cruise control. My AM radio also failed to work shortly after that. Since I didn't trust those guys to fix their own damage, I waited and brought it into MAG. MAg fixed the cruise control but had a hard time isolating the AM radio problem. They told me upfront that it may take a while since they had to pull the lining off and order the right piece for the three piece antenna. Then they offered me a Land Rover loaner. But after a couple days, they got it sorted it out and my radio has worked flawlessly for the last 60,000 miles. If you go to vwvortex or Passatworld.com, you'll find that AM radios are a common problem on 2002-2005 passats and a lot of the owners complain that their dealer won't even look at the problem since its a real pain to deal with and VW doesn't reimburse them well for warranty work. So my hats off to MAG for taking a hit for me. To the previous poster: yeah I can see how forcing you to put plate frames on can leave a bad taste in your mouth, but VW dealers generally suck. So when you find a good one like MAG, don't look a gift horse in the mouth. They probably lost money on you so a little give and take is probably not too much for them to ask. More

A little over a week ago, I was driving my 2003 Passat down the interstate and had a sudden loss in power when I hit the accelerator. The nearest VW service department was Midwestern Auto Group in Dublin down the interstate and had a sudden loss in power when I hit the accelerator. The nearest VW service department was Midwestern Auto Group in Dublin so I limped in and was greeted promptly. Then the craziness began. I described the problem and was told they would be happy to look into the issue if an only if they were allowed to change my license plate frames from a competitor to those of their own name. Under the mercy of needing my car fixed, I complied with this demand. After I left and waited on there call to tell me what the problem was, the thought of a requirment to change my license plate frames began to eat at me more and more. It was so stupid to make my service conditional on a 59 cent piece of plastic. The service on the car was good and had this issue been brought up after my car was fixed, I would have been more than happy to convert my plate frames and more importantly my future business. <br><br>However, I was given an ultimatum that left me helpless an in need to have the car fixed under a stupid condition of marketing. I voiced my opinion when I returned to the dealer to pick up my vehicle and told them that this ruined my entire experience. I told VW of America the same thing when they called and gave me their standard post-service survey. In my mind the issue was closed. But to my amazement, MAG could not leave well enough alone and today, I received a phone call from Frank in the service department. I was told that they had received feedback of my survey and that "they could no longer afford to do business with me and told me never to return to their dealership." I can assure you that I never planned to return in the first place, but this phone call was absolutely unnecessary and just demonstrates the interest that this dealer has in total customer satisfaction. So does every customer complaint result in a refusal to provide service? I am sure the competition loves to hear stories such as this and has open arms <br> More