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Mike Anderson Chrysler Dodge Jeep Ram of Rochester

2.1

3 Lifetime Reviews

1702 Main Street , Rochester , Indiana 46975 Directions
Sales: (574) 223-2711

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3 Reviews of Mike Anderson Chrysler Dodge Jeep Ram of Rochester

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April 04, 2018

"I will never take another vehicle here!"

- NotHappy

We took our truck here for an unknown problem. They told us what the issue was and told us what it would cost to fix it. So we had them "fix" it. We drove it home (Thursday) and realized that the problem was not fixed. So we called and told them that it was still happening and made an appointment (for Tuesday) to take it back and have it fixed. On Thursday I had to call to get an update and they said they hadn't been able to "squeeze it in yet." Fast forward A WEEK LATER they called to ask me what the problem was. Like I hadn't already explained what it was doing and my husband had also called. I get a call that they aren't able to fix it. One, because they aren't sure what it is and two, they dont have the equipment to fix what they found it might be on the internet. Then they charged us another $50! 😡 So to sum it up 3 weeks and $200 later they fixed something that wasn't broken and cant figure out what the real problem is.

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Recommend Dealer
No
Employees Worked With
Cody
April 01, 2017

" Service Dept "

- Diana C Trigg

Jeff Gunnell will go above and beyond for you.. Although I am not exactly happy with the Jeep I purchased I can find absolutely no issue with Jeff...

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Recommend Dealer
Yes
Employees Worked With
Jeff Gunnell
August 05, 2015

"Beware of service dept"

- Saddened by ethics

If you dont know anything about cars, get other estimates, take someone who does! They charged labor and replaced a 2 week old timing belt approx.$1300 among other work that wasnt necessary on a vehicle i sold to an elderly woman. I will NEVER do business there! The only reason they're getting 1 star is because this review wont submit with "0"! They should be ashamed of themselves! They obviously are only interested in the almighty $ and NOT customer service and care! So sad.

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Recommend Dealer
No
Employees Worked With
Didnt ask
1
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