Mike Bass Ford

First called on 6/18. They delivered the car I wanted to my driveway in MD in less than two weeks, the car exactly as advertised. Very friendly and quick to respond to any They delivered the car I wanted to my driveway in MD in less than two weeks, the car exactly as advertised. Very friendly and quick to respond to any questions I had. More

My complaint is with the oil change service that is located at Mike Bass , In my opinion they should be shut down . I have a 2014 F-150 that I have taken in for oil changes there since new . The last t located at Mike Bass , In my opinion they should be shut down . I have a 2014 F-150 that I have taken in for oil changes there since new . The last time that I took it in I had to wait for three hours when I had an appoint ment that they promised me a 45 min wait . I just took it back today and left it there for a tire rotation . They gave me a song and dance about the lug nuts being swollen and that they could not guarantee that they could get them back on . My only option was to purchase new lug nuts for $169.00 . Needless to say I will NEVER return to that rathole for any oil changes or tires etc . More

My mother had an oil changed on her car (Ford 500) in May. About two weeks ago, the light came on that her oil life was 0%. She took her car in today (12/14). They changed her oil again AND charged her! May. About two weeks ago, the light came on that her oil life was 0%. She took her car in today (12/14). They changed her oil again AND charged her! There's no way she needed the oil changed, since she had it changed 7 months ago!! They clearly took advantage of a 77 year old woman. Zachary Ridenour in the service department was of no help regarding this matter. More

This review is not a reflection on the sales department or Ford vehicles. My problem is with the service department, they did a recall service for my windshield of my 2022 ranger and oil service. My truck or Ford vehicles. My problem is with the service department, they did a recall service for my windshield of my 2022 ranger and oil service. My truck was filthy inside and out from the debris from cutting the windshield out and installing it. I can't believe that they returned it to me in that condition! Very dissatisfied with the end result. More

This dealership was amazing. I would highly recommend going here, they were honest, polite and didn’t try to hassle us. going here, they were honest, polite and didn’t try to hassle us. More

I have to say.. My salesman ( James Patten ) is amazing. You tell him what you want and he searches till he finds everything in your check list. Mike Bass Ford is the best dealership HANDS DOWN!!! I have f You tell him what you want and he searches till he finds everything in your check list. Mike Bass Ford is the best dealership HANDS DOWN!!! I have found in northeast Ohio. Never been disappointed when buying a car with them.. More

We have purchased several vehicles from this dealership and have always been treated very well. and have always been treated very well. More

They’re a really nice dealership and Mike Costin was great! He helped us out a lot and is super friendly. My husband and I really enjoyed our experience. great! He helped us out a lot and is super friendly. My husband and I really enjoyed our experience. More

I am very pleased with staff being attentive, listen to what I want, very polite. what I want, very polite. More

Extremely honest, kind, and understanding of the type of vehicle and price point of where we'd like to be at without the hassle. From start to finish we felt like we were in good hands. vehicle and price point of where we'd like to be at without the hassle. From start to finish we felt like we were in good hands. More