Mike Bass Ford

Promised free oil changes but didn't deliver Avoid this dealership at all costs. Tried tacking 500$ VIN etching onto car. Then failed to deliver on promise on oil changes. If you do make the poor Avoid this dealership at all costs. Tried tacking 500$ VIN etching onto car. Then failed to deliver on promise on oil changes. If you do make the poor decision of buying from this 1-star dealer get any promise in writing. They will not honor their word!! More

Service Dept is horrible Took my Ford Expedition in for a check engine light , engine is losing power and sputtering. A week later they say they got 4 codes but can't get it t Took my Ford Expedition in for a check engine light , engine is losing power and sputtering. A week later they say they got 4 codes but can't get it to repeat. They want you to pay for diagnostics just to have to bring it back . I will stay far away from this place, they don't return phone calls. If you buy a car from there take it somewhere else for service! More

Purchased a used Ford escape on November 15,2015. The salesman at Mike Bass Ford was great. No pressure, no intimidation, just a very pleasant experience. I found the vehicle on the internet and it ha The salesman at Mike Bass Ford was great. No pressure, no intimidation, just a very pleasant experience. I found the vehicle on the internet and it had everything I wanted. The salesman, Paul Lawson was wonderful, helpful, polite, friendly and a great salesperson! I took my friend Vicky with me as my "negotiator". She was great, She told him exactly what I could spend and the deal was struck, I would definitely Mike Bass Ford and ask for Paul Lawson. II was a positive experience. The two crazy ladies...... More

False advertising and poor seevice This place is a joke. First of all it is dirty and needs to be updated which I could easily forgive if they weren't so dishonest. They advertised a ca This place is a joke. First of all it is dirty and needs to be updated which I could easily forgive if they weren't so dishonest. They advertised a car on Autotrader for a price of $29,700. Over the phone I was told that my trade in would be worth $15,000 as long as the information given by me was correct. After driving the car, and starting a deal, not only did I find out that the actual price was well over 33,000, but my trade was only going to be worth 12000. When asking about the price I saw on Autotrader and the conversation we had had the day before I was told quote just because its on Autotrader doesn't make it true. Tony D is the worst car salesman on planet Earth. I ended up getting a great deal elsewhere without the lies and false advertising. Avoid like the plague! More

Used car purchase was a breeze So, I was on dealer number 5 for the week, on my hunt for a VW Jetta, as a second car to alleviate mileage on my lease vehicle. I called ahead and ma So, I was on dealer number 5 for the week, on my hunt for a VW Jetta, as a second car to alleviate mileage on my lease vehicle. I called ahead and made sure it was still available. Paul, one of the salesman, stayed it was and he'd see me when I arrived. I pulled up and found the car warmed up, and washed off. I spoke with Paul for a minute, and he explained an easy test route for me to take, as I was outside my home turf. I got back, and was satisfied with the vehicle, but noticed some stone chips in the front bumper. We sat down, and I explained to Paul that I was on car shopping burn out. I told him I had all my own financing in line, and had my print outs for pricing guides. We talked price briefly, and I made my offer along with the need to have the bumper repainted. Paul ran the deal past the manager, and we were done. I returned the next week to get the bumper repainted and was given a loaner while the work was performed. The whole process was smooth, low stress, and friendly. After fighting and haggling with all the other dealers, I briefly had that "this was too easy, did I get ripped off?", feeling for a second, but all my edmunds pricing guides showed I got more than a fair price. I'll definetly return to look at new when my lease vehicle is up, and would recommend to family and friends to make the hour drive from my home in Akron. More

A regular trip through xxxx I came here to purchase a new Focus, since they were having the 2014 clearance sale. Dealing with them has been a horrible experience, it has been ov I came here to purchase a new Focus, since they were having the 2014 clearance sale. Dealing with them has been a horrible experience, it has been over 20 days and they have yet to pay off the car I traded fully. I feel bad for whomever bought that car, which they did within a week of me trading it. I had to contact them about it, they didn't want to take care of their mistake and have yet to contact me again about it. I am so tried of this mess, I should have took others advice and went to Liberty Ford. My advice to anyone reading this, is to run away from this dealership as fast as you can. Purchasing from this dealer is something I will regret for the rest of my life. More

My car shopping experience was the best Hello everyone, well I had a great experience at Mike Bass Ford . I got the most for my trade in that was a big big plus. The staff was very friendly Hello everyone, well I had a great experience at Mike Bass Ford . I got the most for my trade in that was a big big plus. The staff was very friendly and not pushy. My sales rep was Paul Lawson great guy. Very knowledgeable gave me different options and helped me find what I was looking for in a car and car payment. Financing was great also. I recommend Mike Bass Ford for your next car purchase. Paul Lawson is the man! thank you so much for all your help. Pedro Roman More

Wet to look at Michelin Tires for my CRV. After telling the young man at the Service Counter what tires I wanted, he stared at the Computer for two minutes and said he didn't have the tires and the sale wa the young man at the Service Counter what tires I wanted, he stared at the Computer for two minutes and said he didn't have the tires and the sale was over that day. Overall he seemed disinterested and didn't try to sell me any other tires. Not the kind of guy I would have working sales and service. Jeff More

I Bought a Ford Mustang earlier this year and i thought that everyone was very friendly and it didnt take long to get my car prepped and ready to go for me to take it home. Mr Cataldo was one of the friend that everyone was very friendly and it didnt take long to get my car prepped and ready to go for me to take it home. Mr Cataldo was one of the friendlies of salesman ive ever dealt with and i would recommend this person to any of my friends or relatives. I would not hesitate to buy another vehicle from them again. More

I have had an awesome experience with customer service and the flexibility with the price. They were very fair and the employees are extremely friendly. I would definitely recommend this dealership. and the flexibility with the price. They were very fair and the employees are extremely friendly. I would definitely recommend this dealership. More