Mike Bass Ford

Had an appointment at the Quick Lane on 10/10 at Mike Bass Ford at 11:00. My vehicle was not taken back for service until 12;00pm and was not completed until 12:30pm. No one mentioned to me that they w Bass Ford at 11:00. My vehicle was not taken back for service until 12;00pm and was not completed until 12:30pm. No one mentioned to me that they were backed up. Also, the employee that did take my car back for service was not wearing a mask when he drove my car. I do not care if the do not wear a mask while working on the outside of my car, but they should have some policy that when they are inside a vehicle, a mask should be worn due to the Coronavirus. Amos the employees behind the desk were not wearing their masks all the time. This is the worst service that I have had at the Quick Lane. More

Great service at Quick Lube. Staff is friendly and helpful. I was told in detail about the current condition of my car and possible future service helpful. I was told in detail about the current condition of my car and possible future service More

There staff was extremely helpful,they answered all my questions, but where they really excelled is price.The whole process was pretty hassle free.Though I live near the airport I think I will travel the questions, but where they really excelled is price.The whole process was pretty hassle free.Though I live near the airport I think I will travel the 20 odd miles to MikeBass for my service. More

Our family has been purchasing vehicles from Mike Bass Ford for twenty years. Our most recent purchase was one month ago. The entire process could not have gone any smoother. The sales associates we wo Ford for twenty years. Our most recent purchase was one month ago. The entire process could not have gone any smoother. The sales associates we worked with were courteous and professional. We will continue to visit Mike Bass Ford for future purchases. More

They have done a excellent job of maintaining our Ford products always prompted with communication on status of our vehicle and any upcoming services that are needed products always prompted with communication on status of our vehicle and any upcoming services that are needed More

Mike Bass Ford is a comfortable environment in which to make a purchase. Jeff Caskey is a true professional. We felt an immediate bonding with him. He's doesn't over-promise, and doesn't under-deliver. make a purchase. Jeff Caskey is a true professional. We felt an immediate bonding with him. He's doesn't over-promise, and doesn't under-deliver. They had the product we needed. More

LACK OF CUSTOMER SERVICE WE MADE AN APPOINTMENT FOR OUR VEHICLE TO BE DROPPED OFF BRIGHT AND EARLY ON FRIDAY AND THEY HAD NO KNOWLEDGE OF IT. THEY DIDN'T START WORKING ON IT U WE MADE AN APPOINTMENT FOR OUR VEHICLE TO BE DROPPED OFF BRIGHT AND EARLY ON FRIDAY AND THEY HAD NO KNOWLEDGE OF IT. THEY DIDN'T START WORKING ON IT UNTIL MONDAY. WE HAD TO CALL ON TUESDAY FOR A UPDATE. AT THAT TIME THEY STARTED SAYING THINGS WERE GOING TO COST US, ABOVE WHAT WE HAD AGREED TO AND WHEN WE HAD A SERVICE CONTRACT WITH FORD. I THINK THEY JUST HADN'T GOTTEN TO THAT YET AND NEEDED AN EXCUSE NOT TO DO IT.. SO I WOULD STAY CLEAR OF THIS DEALERSHIP. More

I always get wonderful service at Mike Bass Ford. Everyone is always friendly and service is fast. I have never had an issue there! And I’ve been a Mike Bass Ford customer for about 20 years Everyone is always friendly and service is fast. I have never had an issue there! And I’ve been a Mike Bass Ford customer for about 20 years More

Never received a call with the information I requested while my truck was being serviced. Hours later after 4 attempts to call the service dept with no answer I went and picked up my truck which was sitti while my truck was being serviced. Hours later after 4 attempts to call the service dept with no answer I went and picked up my truck which was sitting there done. Highly inconvenient when you’re trying to schedule a ride to the dealership. More

Not satisfied at all! Will never purchase from Mike Bass again due to service Dept and manager John. I was told I needed brake pads and rotors when I felt nothing was wrong with my breaks. Had loud squeal again due to service Dept and manager John. I was told I needed brake pads and rotors when I felt nothing was wrong with my breaks. Had loud squeal and was told it was probably a stone. I want paying almost $400. My mechanic friend changed for me and my pads and rotors were still good but since I bought parts he put new on. He will address and take these to quality control. More