Mike Bass Ford

2015 Izusu NPR-HD We purchased this truck from Ryder used truck sales and from the very start they had trouble clearing a code. They finally got it cleared, but the tru We purchased this truck from Ryder used truck sales and from the very start they had trouble clearing a code. They finally got it cleared, but the truck never seemed to run great. When the code came back and it went into safe mode, I decided to take it to Mike Bass and not let the Ryder guys mess with it anymore. That was a great decision and now the truck runs better than it ever has! They will be the service company for this vehicle from now on, and they're close. More

Super fast and friendly Came in to get a recall fixed. Everyone was friendly and I was out of there not to long after I sat down. Waiting area was nice even though I didn’t s Came in to get a recall fixed. Everyone was friendly and I was out of there not to long after I sat down. Waiting area was nice even though I didn’t spend much time there More

I was supposed to have 3 free check ups and didnt recieve them. Also the car doesnt come near the gas mileage and battery life it was supposed to have. I am extremely dissatisfied with my purchase and highly them. Also the car doesnt come near the gas mileage and battery life it was supposed to have. I am extremely dissatisfied with my purchase and highly doubt i will work with Mike Bass Ford or even purchase a Ford in general again. I am paying almost $50k for a car that gets maybe 14 miles a charge a day. More

Break repair Very happy with the work performed. We came in with coupon but discovered it was for a different dealership but they excepted it anyways and gave us t Very happy with the work performed. We came in with coupon but discovered it was for a different dealership but they excepted it anyways and gave us the discount. Blake More

Quality of work Stooped in on 1/22/2020. Experienced a tire pressure indicator warning. while I was in the city of Westlake. So drove out to your location to have thi Stooped in on 1/22/2020. Experienced a tire pressure indicator warning. while I was in the city of Westlake. So drove out to your location to have this looked at and decided to the oil serviced as well. When the service was completed the manager told me nothing was wrong with the tire in question. The next morning I was leaving for work and noticed the tire was completely flat. Not the best way to start your day. I filled the tire with air drove up to my regular service shop and he was able to fix the tire without even taking it off the truck. Experience does matter . Maybe you should do some Tech Service reviewing. More

I had took my car in for service and was told it needed a sensor for the repair. I thought the price for the repair was high but I needed my car so I had it repaired. After not hearing from the dealer I call sensor for the repair. I thought the price for the repair was high but I needed my car so I had it repaired. After not hearing from the dealer I called to see if my car was done I was told that it would need another part also. I believe the first part was a misdiagnosis on their part, when I complained to the service writer she was rude. After receiving my car I complained to the service manager and let him know that I was dissatisfied with the whole ordeal he said he would look into it and call me back. After a month I finally received a call back where he stated that he would give me a partial refund. It has been another month and I have not received anything. I will never do business with this dealership again the service is terrible. More

Outstanding Sales and Service Repair service has always been prompt and done right. We have bought several new cars over the years from Bob Hogg. He is an excellent salesman and a Repair service has always been prompt and done right. We have bought several new cars over the years from Bob Hogg. He is an excellent salesman and always a pleasure to deal with. More

Outstanding service department! We use Bass to service our Isuzu truck and they are by far the most experienced dealership in the Cleveland area. Our truck is always completed when p We use Bass to service our Isuzu truck and they are by far the most experienced dealership in the Cleveland area. Our truck is always completed when promised and their pricing is fair. More

Easiest oil change I ever had. I didn’t have an appointment, but the service department took me right away and I was out in 20 minutes. Great job. appointment, but the service department took me right away and I was out in 20 minutes. Great job. More

fantastik as always. very fast oil change....to me and friends I talk to they do tell me the same. also does let you know if any problems my be or upcoming...….I will alwa very fast oil change....to me and friends I talk to they do tell me the same. also does let you know if any problems my be or upcoming...….I will always use mike bass as my go to place! More