Mike Bass Ford

Great job and on time they always do a wonderful job and call when it is ready. That is the reason I continue to bring my vehicles to them call when it is ready. That is the reason I continue to bring my vehicles to them More

Will definitely go back for future service The only factor in not getting a 5 star rating was the wait time. Other than that, the service personnel are great!!! They are knowledgeable and eas The only factor in not getting a 5 star rating was the wait time. Other than that, the service personnel are great!!! They are knowledgeable and easy to work with. More

Incompetence and deceit Being a first time car buyer I was pretty nervous hearing all the stories about shady car dealerships. Well I can say without a doubt that dealing wi Being a first time car buyer I was pretty nervous hearing all the stories about shady car dealerships. Well I can say without a doubt that dealing with Mike Bass Ford has been one of the most frustrating experiences of my life. After making an appointment to see Tyler Gentry I walked into the dealership to find two guys sitting at their desks just talking and hanging out. Totally ignoring me, I walk up to them and tell them I have an appointment to see Tyler. They point in a direction and tell me to take a right down the hall. I walk into an office with a guy sitting at a desk. He introduced himself as Tyler, and we chatted for a bit about what kind of car I was looking for and how much I could afford. I filled out some paperwork to get the financing process started. After a lengthy several hour process and a couple test drives I purchased a car at $20 more than my maximum amount I wanted to pay. At this point I was hungry, frustrated, and anxious to just get this over with. I assumed every dealership is probably like this and I don't want to go through this process again so I thought I should just buy it and be done. Once I got home I noticed one of my car floor mats was missing, I told Tyler about this and he seemed kinda annoyed but said he would get a replacement in a few days and he would call me when they get it. Never received a call back about that. I decided to take a longer trip with my car last week and it broke down on the side of the turnpike. I had to get it towed and get an Uber to take me the remaining 100 miles home($248.98 in out of pocket expenses) I haven't even made the first payment on this car and its already having issues. Every time I have called them it takes at least 10 minutes to get through to anyone and nobody can ever seem to find Tyler when I ask for him, or I get transferred to the wrong desk. So far my first car buying experience has been awful and I only expect it to get worse from here :( More

great i had no problems will go back again to get a car when i am ready fast and polite they knew what they where doing i had no problems will go back again to get a car when i am ready fast and polite they knew what they where doing More

Excellent customer service I just wanted to say how friendly and helpful the staff (Diane) was with my recall. The work was so quick & they are very efficient. I unfortunately w I just wanted to say how friendly and helpful the staff (Diane) was with my recall. The work was so quick & they are very efficient. I unfortunately went to 3 different Ford dealerships to get the recall done, everyone of them said they had to order the parts. Not sure why each of those dealers didn’t have the parts in stock being the fact it was a recall? With that being said I will be coming back to Mike Bass Ford for future work & would recommend them to anyone that needs work done. More

Great place! Everyone is was very kind and willing to work with you on making a deal. This was my second vehicle I purchased from them and both times have been ple Everyone is was very kind and willing to work with you on making a deal. This was my second vehicle I purchased from them and both times have been pleasant. More

As always, a thorough checkup! For even routine things such as an oil change, the service is always prompt and efficient. Tire rotation, checking on brakes and fluids are done, as For even routine things such as an oil change, the service is always prompt and efficient. Tire rotation, checking on brakes and fluids are done, as are other general checks. When the car is returned, I know that I can continue to drive it with confidence because it has "passed inspection." More

Purchase of new vehicles I would recommend the Mike Bass Ford for a new purchase or lease when looking for a new vehicle. My lease is up in September and I will be leasing my I would recommend the Mike Bass Ford for a new purchase or lease when looking for a new vehicle. My lease is up in September and I will be leasing my 6th vehicle again from Mike Bass. They make the process seem so seamless. Wonderful sales team lead by Romalo, couldn't ask for better. More

Big or Small MIke Bass Ford is for the Customer Mike Bass Ford is an honest family company that you can trust. I have always had good experiences with purchasing and service. Chastity kept me updat Mike Bass Ford is an honest family company that you can trust. I have always had good experiences with purchasing and service. Chastity kept me updated every step of the way with my truck. More

Very Good. Service is good, service representative was knowledgeable and understood my concerns. The job was completed a day later than expected but with a reaso Service is good, service representative was knowledgeable and understood my concerns. The job was completed a day later than expected but with a reasonable explanation. More