Mike Burch Ford Blackshear - Service Center

They have a great team. Appointments are easily made. Service department knows what they are doing. Appointments are easily made. Service department knows what they are doing. More

Wanna give a big shout out to Mike Burch Ford service department for screwing up on my explorer AGAIN! I had an appointment scheduled 2 weeks ago for a warranty repair on a converter. Dropped the car off department for screwing up on my explorer AGAIN! I had an appointment scheduled 2 weeks ago for a warranty repair on a converter. Dropped the car off at 8am this morning at the dealership and I was supposed to get a call when it was completed. No call ever came,…all day long! I decided to show up at 4 and my phone rang. It was the service department. I didn’t answer because I just pulled up in the parking lot. I walk in and got ignored for the first couple of minutes. Then the guy who books the appointments finally tells me, “on yours, the tech dropped the ball and wasn’t able to get to it today.” I about lost it y’all, because this same service department did the same thing a few weeks ago when I was buying the vehicle. It needed a sensor fixed and sat here all day without being touched after an appointment was made just like it did today. By chance, someone in charge, by the last name of Burch, happened to come by and heard the issue and is making the tech stay late to make the repair while I sit here for two hours waiting. DO NOT…I repeat…DO NOT take your vehicle to this joke show for service. More

Couldn’t ask for a better salesman. He will definitely have my business going forward. He will definitely have my business going forward. More

Oil change and drain plug was not tight. Oil leaked out on garage floor. Lucky I saw it or that might have been an expensive oil change. Oil leaked out on garage floor. Lucky I saw it or that might have been an expensive oil change. More

Always the best customer service at Mike Burch Ford. Never had a bad experience doing business with them. Never had a bad experience doing business with them. More

William was very helpful with an issue I had with my tire. It was resolved quickly and professionally. tire. It was resolved quickly and professionally. More

They have been very attentive to our needs. Finished the job in excellent timing. Thanks Finished the job in excellent timing. Thanks More

Always good and prompt service. Commutate with me on any problem they see that needs attention. Makes the repairs and on the spot. Commutate with me on any problem they see that needs attention. Makes the repairs and on the spot. More

Dealership couldn’t find or resolve issue. Still charged 150$ just for looking at my truck. Still charged 150$ just for looking at my truck. More

They went above and beyond to make sure We were satisfied with the work they did in my car with the work they did in my car More