Mike Burkart Ford

Not Professional I have been to this dealership only twice and both experiences were not favorable for a professional business. 1st stop: I came in to test drive and I have been to this dealership only twice and both experiences were not favorable for a professional business. 1st stop: I came in to test drive and possible purchase a new or possible used Explorer. I was met by a sales man who seemed to be annoyed that I stopped in around lunch time. I told the sales man my price range and I was basically laughed at. At that point I was pretty turned off from buying any vehicle at this dealership. Fast forward 4 weeks, I purchased a brand new 2018 Explorer at a Ford dealership in Hartford. 2nd Stop: With my new Explorer, I was experiencing some vibration while driving 60 MPH. I happened to be in Plymouth so i figured i'd stop and see if they could take a look at the issue. The service writer explained that there were no openings for service ( I completely understand). Then he proceeded to explain that my issue would not be covered under warranty ( Vehicle has 600 miles on it) and that I should take it back where i bought it. I was blow away by him saying it would not be covered under the factory warranty. It felt like he was not willing to service my vehicle because i did not purchase it from Burkart. I do plan on contacting Ford to explain my situation and also find out details on where i should take my new Explorer for service if i am travelling. More

Pressure free, easy going dealership. Stephanie was great to work with and helped me get the vehicle I was looking for! This dealership is so nice compared to others I have been to. Th Stephanie was great to work with and helped me get the vehicle I was looking for! This dealership is so nice compared to others I have been to. This is my second vehicle I purchased here and I never feel pressured like I have elsewhere. Ed was great to work with on the financing and very thorough. Rather than just another transaction I felt we were treated like family. So happy to have this dealership so close, and will continue to purchase my vehicles here! More

Easy deal We found the vehicle on the internet we went to the dealership to look. The sales associate I spoke with on the phone was busy so they assigned Matt t We found the vehicle on the internet we went to the dealership to look. The sales associate I spoke with on the phone was busy so they assigned Matt to show us our vehicle. He had two vehicles brought around for a test drive. We liked one of the two started negotiations and purchased the vehicle. From beginning to end the process was quite enjoyable no pressure just presented our options. Matt was detailed when going over cars accessories. It was certainly worth the trip. We would recommend recommend this dealership. Greg & Connie G. More

Excellent Experience My wife and I just purchased a 2017 Mustang GT and found the entire Mike Burkhart buying experience pleasurable. Our salesman, Matt Horstman, was gre My wife and I just purchased a 2017 Mustang GT and found the entire Mike Burkhart buying experience pleasurable. Our salesman, Matt Horstman, was great to work with. The 5-hour round trip (Chicago suburb) was worth it. More

Buying a vehicle Awesome experience. Jack helped when we needed it and let us alone when we needed to talk. Ed was easy to talk with and made the experience easy goin Awesome experience. Jack helped when we needed it and let us alone when we needed to talk. Ed was easy to talk with and made the experience easy going. Will be coming back in future More

Excellent no pressure experience Jack was awesome. Took time to answer any and all questions and show me every part of vehicle. I would recommend. Am waiting on a few warranty rep Jack was awesome. Took time to answer any and all questions and show me every part of vehicle. I would recommend. Am waiting on a few warranty repairs from service. The part wasn’t correct when i went the first time. More

Has some issues seeing truck but Jack made it right! Jack and Jay were great to work with, they took care of any issues we had and keep us well informed and up to date. Jack and Jay were great to work with, they took care of any issues we had and keep us well informed and up to date. More

Very courteous and professional people Jack was very pleasant to talk too. Even during the holidays Jack was very helpful with my purchase. Will be purchasing my next vehicle from Mike Burk Jack was very pleasant to talk too. Even during the holidays Jack was very helpful with my purchase. Will be purchasing my next vehicle from Mike Burkart! More

Great experience We worked with Jack and had a great experience. We had paperwork sent to us really quickly and since we were buying non-locally we really had to trust We worked with Jack and had a great experience. We had paperwork sent to us really quickly and since we were buying non-locally we really had to trust that the dealership was being fair and honest with us. Jack really made us feel at ease and everyone we talked to at the dealership was great! We would highly reccommend their team! We got a great deal and really love our new car! More

A nice car buying experience From my initial call inquiring about a car I saw online I found the staff at Mike Burkart Ford to be very pleasant and helpful. My questions were answ From my initial call inquiring about a car I saw online I found the staff at Mike Burkart Ford to be very pleasant and helpful. My questions were answered and everything was waiting for me when I arrived to check out and drive a car I was interested in purchasing, just as I was told it would be. Upon deciding to see if we could come to terms for a price acceptable, some numbers were presented and some things pointed out there were compromises made and a deal was finalized. I had an overall positive experience every step of the way and was driving home in a new used car within a couple hours. Low pressure sales just the way I like it. More