I have been to this dealership only twice and both experiences were not favorable for a professional business.
1st stop: I came in to test drive and possible purchase a new or possible used Explorer. I was met by a sales man who seemed to be annoyed that I stopped in around lunch time. I told the sales man my price range and I was basically laughed at. At that point I was pretty turned off from buying any vehicle at this dealership. Fast forward 4 weeks, I purchased a brand new 2018 Explorer at a Ford dealership in Hartford.
2nd Stop: With my new Explorer, I was experiencing some vibration while driving 60 MPH. I happened to be in Plymouth so i figured i'd stop and see if they could take a look at the issue. The service writer explained that there were no openings for service ( I completely understand). Then he proceeded to explain that my issue would not be covered under warranty ( Vehicle has 600 miles on it) and that I should take it back where i bought it. I was blow away by him saying it would not be covered under the factory warranty. It felt like he was not willing to service my vehicle because i did not purchase it from Burkart.
I do plan on contacting Ford to explain my situation and also find out details on where i should take my new Explorer for service if i am travelling.