From my initial call inquiring about a car I saw online I found the staff at Mike Burkart Ford to be very pleasant and helpful. My questions were answered and everything was waiting for me when I arrived to check out and drive a car I was interested in purchasing, just as I was told it would be. Upon deciding to see if we could come to terms for a price acceptable, some numbers were presented and some things pointed out there were compromises made and a deal was finalized. I had an overall positive experience every step of the way and was driving home in a new used car within a couple hours. Low pressure sales just the way I like it.