For two months I have held off on writing this review, waiting to see how this situation could be resolved and giving them the opportunity to make it right. Apologies for the length, but it has been quite the saga.
In November I purchased a 2005 Honda CR-V from Mike Calvert Toyota. Within 24 hours of the purchase I was nauseatingly regretful, as it was apparent that this car was a lemon. I then had the car assessed by three different shops, in order to gain a clear picture of everything going on with it. The independent diagnoses have all been in agreement; This car that I purchased for $4,800 needs thousands of dollars worth of repairs - anywhere from $5k to $7k. That is hard to even comprehend.
With my financial limitations, I was in no way expecting a car in perfect condition; I purchased a 15 year old vehicle. What I did expect was a car that was in fair working condition. Given the Toyota brand, I assumed this to be a reputable and honorable dealership that would not sell me a car that was a total disaster. I was wrong. I fully understand that I purchased a used car “as is”, but I could never have fathomed that they would sell me a car with repair costs that outnumbered not only what I paid for the vehicle, but the original asking price.
I had hoped that they would be willing to acknowledge that this is not the standard that Toyota holds them to and that we would have been able to come to a resolution that could restore my outlook. Unfortunately that did not happen. I have written and called several times, reaching out to every department, including the General Manager. I’ve sent copies of the three repair estimates I've received, more or less proving the subpar condition of the vehicle. I’ve given them ample time.
Only once were my efforts to communicate ever acknowledged. I was able to speak to a manager and his best offer was to take the car as a trade-in for another used vehicle. Given that his argument was that the dealership does not do a full inspection of the cars in their used inventory and that the condition of mine was typical for their used cars in this price range, why would I want to gamble again? I’d be no better off. (Although, I'm not sure how they determine pricing and which cars to offer Pre-Certified without first fully inspecting all of them...)
Upon first impression, their sales people were professional and amiable. The purchase process was swift. However, I would assume that to be the case for anyone who doesn’t find themselves in my position afterward. Unfortunately, I feel that they've wrapped up the sale and washed their hands of me. Most importantly, I now cannot trust or recommend their product and would not feel comfortable doing any further business with the company.
I don’t know a ton about cars. That’s not my line of work. However, I have to assume (and trust) that the technicians employed at a Toyota Dealership are more than competent. You’d have a hard time convincing me that the myriad issues with this car were missed by their team. If so, then they need to let go of the head technician due to gross oversight. Unfortunately, I don’t believe I have any recourse here. I understand what I signed in the contract, but I had hoped that they would work with me to make it right. Even if within their legal bounds, selling a car in this condition is highly unethical.
In conclusion, if you're purchasing a new vehicle you'll likely have a great experience with them. However, if your budget doesn't allow for that and you aren't mechanically savvy, steer clear; When it comes to Mike Calvert's dealership, you cannot put your trust in the company or in the Toyota branding.