I came in to Mike Calvert Toyota to buy a used 2019 Toyota Corolla that I saw online. I asked about the condition of the car and was told that the car was a trade-in by a rich kid who changed his mind about the car after a few months. The car was in pretty good condition, but had a few stains and scratches here and there, of which they told me could easily be taken out. I specifically asked if the car had ever been in an accident and they said “no way”. AFTER I put my downpayment down they told me they could no longer take them out. I was in a rush to get a car, so I put that aside and continued the purchasing process. After everything was finalized I took my car to a friend of mine and he ran his hand across the car and right away he said that this car had been in an accident, and not only that but that it was a terrible paint job and that’s how I could tell. He went ahead and looked up the VIN and lo and behold it had been in an accident and was actually received from the auction, so their little trade in story was a lie.
I went back to the dealer and the manager told me it was MY fault, because everyone who buys a used car signs a CarFax. I said regardless they should have been honest when I verbally asked, but they just continued saying it didn’t matter because the CarFax was signed. I did not recall signing a CarFax, so I asked to see it and that’s when they told me they "accidentally" forgot to present it with me. During this time, the general manager, Mike Grewenig, came out and instead of making the situation better he justified and defended what was going on. At one point he even rolled his eyes at me. Imagine a 60 year old man rolling his eyes at a 22 year old girl who just got cheated to and lied to by his employees. He then told me he was offering me to return the car and no other dealer in Texas would allow that.. That was another lie.. They are required to do so by law since not disclosing an accident is considered dealer fraud.
Nonetheless, I ended up keeping the car, because I was moving soon and out of a car, and didn’t have time to spend another 4 days car shopping and going through the closing process.
This happened about a month ago, and what motivated me to write a review was the fact that someone recently had a similar experience. The manager repeatedly told me this was an accident and that he would assure it would never happen again, but here it is happening again. This dealership needs to be shut down or at least barred from used car sales. All the bad reviews come from there.. The only reason they have any good reviews are because of their new car sales. You can't really scam someone with a new car, but look at all of their bad reviews and it either comes from their sketchy used car sales or their terrible service department.
If you have a similar experience I highly encourage you to submit formal complaints to the appropriate department in Texas, so that other consumers do not fall victim to their predatory practices.