Mike Castrucci Chevrolet Sales, INC.

My husband and I were searching for a new auto. We visited Ford, Toyota, Honda, and Chevrolet. We selected the Chevrolet Cruz. We first visited the Jeff Wyler Chevrolet dealer on Rt 32 in Batavia. visited Ford, Toyota, Honda, and Chevrolet. We selected the Chevrolet Cruz. We first visited the Jeff Wyler Chevrolet dealer on Rt 32 in Batavia. We had two salesmen that we were working with, Dave Bacca, and Greg (don't have the last name). The salesmen went to the desk with on offer we made on the car. Keith Beach, whom I presume was the sales manager, came to us and said he could not accept our offer, it is his responsibility to make sure that he make enough money on a deal to keep the lights on and pay his sales people. He abruptly rose from a sitting position, stormed away and with his back to us stated "you must not WANT to buy a car today". So unprofessional. Well this was not completely true, we were going to buy a car just not from his dealer. We proceeded to our car, Dave Bacca came out and apologized and ask us to reconsider, we made an offer to meet them half way on the deal. Dave went inside and returned and stated there was no change in their offer. We thanked him for being so helpful, but had made the decision to go to Mike Castrucci Chevrolet. On the way to the dealer I called and spoke Ed Dumont. I explained the car I was interested and inquired as to whether they had the car. Ed checked the inventory and confirmed they had the auto. I quoted Ed the numbers that represented the offer I would be making, the same offer I made Jeff Wyler. Ed agreed to discuss with his sales manager and we would meet upon our arrival to the dealer. When we arrived we were greeted professionally. The car was cleaned up and sitting in front of the showroom ready for our arrival. Ed went over the details of the car and we confirmed the car was our selection. We then proceeded to Ed's desk where we wrote up the deal, he presented the offer to the GSM, the offer was accepted. These were the same terms we offered to Jeff Wyler, there were never any harsh words from anyone in the dealership. The experience in working with this dealership was the most pleasant experience we have dealt with in purchasing an auto. Ed introduced us to the General Sales Manager Rich Wilbur, and then to the Finance Manager Rick Loomis. The GSM has a professional and knowledgeable staff. Rich made sure to let us know if we needed his assistance he was available. When making a financial decision to make a large purchase people can become overwhelmed and stressed. The staff at this dealership knows how to make you comfortable in making the decision and ensure that you are happy with your purchase. The staff listens to your needs, and what you are wanting to accomplish. They understand your service needs, and introduce you to other staff in the dealership for future needs. Rick Loomis goes over the paper work thoroughly to ensure you understand what you are signing, there are NO secrets or hidden charges. After signing papers Rich Wilbur came out of his office and spoke with us and took time to get to know us. Ed again went over the features of the car, helped me set up OnStar, and made sure I was comfortable with the features before we left the dealer. Dealing with Mike Castrucci Chevrolet was the most pleasurable experience, after 37 years of marriage, we have ever had in purchasing an automobile and their customer service is far above their competitors! More

matt murrell made our car buying experience great he worked with us to keep our payment in our budget and followed thru with everything that was promised to us to close the deal thanks matt and castruc worked with us to keep our payment in our budget and followed thru with everything that was promised to us to close the deal thanks matt and castrucci chevrolet we will be back More

I thought they was very friendly and courtous. They worked with me to get a good deal and a fair price for my trade-in. My only problem was having to wait on getting my truck detailed, even then they w worked with me to get a good deal and a fair price for my trade-in. My only problem was having to wait on getting my truck detailed, even then they was very friendly and made sure i felt like i was taken care of. The detail job if given a rating 1-10 10 being best I would give a 8. Overall my experience was good. Simon is an A-plus salesman, he is always avaiable any time I have an issue or question. More

This dealer will give you a good price on your trade, and a fair price on what you want, it does take some haggle though. I consider negotiation part of the game with any dealer and these guys are reasonable a fair price on what you want, it does take some haggle though. I consider negotiation part of the game with any dealer and these guys are reasonable to deal with. Do your homework before you go shopping and you will get close to what you expect at Castrucci. Ron Shaffer is not a fast talking salesman, he is a good guy, seems down to earth, but needs to work on his communication skills. I had some minor "agreed on" work to be done on the truck i purchased. After a week and no phone call from Ron to schedule the work, I had to call him. The work got done but I had to make the calls during the process. The body work was top notch except when reassembling the tail light housing the service guy forgot to put the tail lamps back in the sockets, so I had to do that myself when I got home and noticed it. There was actually paint on 2 of the old bulbs so I ran to the auto parts store and just put new ones in. This is not a major thing but the dealer should have finished the job. These issues kept the dealer from getting a top rating from me. All said and done I would go back and do business again with Castrucci. More

Ed went out of his way to make sure we got a great deal on a new truck, knowing that we drove a 100 miles to look at new trucks. Would definitely purchase another vehicle from this dealership. on a new truck, knowing that we drove a 100 miles to look at new trucks. Would definitely purchase another vehicle from this dealership. More

Ed Dumont has great customer skills.He is honest ,friendly ,puts you at ease through the stressfull buying experence. Ed goes out of his way to make you happy. I am a repeat customer. ,friendly ,puts you at ease through the stressfull buying experence. Ed goes out of his way to make you happy. I am a repeat customer. More

I gave the rating cause i feel that josh walker was polite and worked hard on making sure that i was happy with the car that i chose to buy. polite and worked hard on making sure that i was happy with the car that i chose to buy. More

Great Deal and Ed Dumont is great to work with. Got a great price and deal on my 2013 Silverado. Very friendly and great customer service! Thanks again! great price and deal on my 2013 Silverado. Very friendly and great customer service! Thanks again! More

I sent my 19 year old daughter to this dealership to buy her first car. I called them first and negotiated a price for the car she wanted to buy and the deal went through with no hassels. Andy her first car. I called them first and negotiated a price for the car she wanted to buy and the deal went through with no hassels. Andy More

Car was not ready to be picked up...Dead Battery (new one had to be installed) Will be given credit for two new key fobs, which is appreciated. had to be installed) Will be given credit for two new key fobs, which is appreciated. More