Mike Castrucci Ford of Alexandria

Hybrid-Electric Letdown I wanted to take a second to pass along some feedback about a visit to the Matt Castrucci Ford Service Center in Alexandria, KY. I own a 2013 C-Max E I wanted to take a second to pass along some feedback about a visit to the Matt Castrucci Ford Service Center in Alexandria, KY. I own a 2013 C-Max Energi purchased from a dealership in Chicago as an off-lease, pre-owned car. The Chicago dealer didn't bother to complete any of the C-Max related recalls while in their possession, so I was forced to schedule a service appointment in order to have 4 safety and/or performance recalls completed on my car. When I arrived at the dealership, I was immediately impressed with the people and the facility! I've owned many BMW's and the BMW Store service experience is my baseline for quality customer care. I had no doubt that my time at Castrucci Ford would be fantastic! The service was completed in a timely fashion, and I received a follow-up call from my service adviser letting me know that my car was done and available for pickup. Upon arriving back to Castrucci that evening, I found my C-Max parked in the "rental car row" at the front of the dealership. I immediately walked around the car to inspect it and found that it had not been washed, something that I guess I take for granted as I assumed all dealerships wash customer cars. Upon checking in with the service folks, I spoke to my adviser to ask about any notes made during my full vehicle inspection, and he shared that they had "only" completed the recalls. This may have been just the way in which he said it, but my interpretation of his tone was that a vehicle inspection had not been completed, and also no paperwork was available showing an inspection. This really bummed me out, because that day was literally the final day of my 3-year warranty. When I scheduled my appointment, I had asked for a full inspection to confirm and verify that I didn't have any torn boots, irregular bushing wear, or anything else unusual that could have been covered by my full warranty. Armed with that disappointment, I headed out to my car where I once again had a disappointing moment. You see, I chose Castrucci of Alexandria for my service, because they are the only Hybrid/Electric certified Ford dealer in Northern Kentucky. I wanted to be sure the "right" people saw my C-Max Energi. Again, I have very high expectations for customer care, but I found my electric car with zero charge which truly shocked me since I know the dealership has a 240-Volt Level 2 charger. Overall, my experience with Castrucci was positive, but with three minor tweaks, it could have been amazing! I may return in the future to service my C-Max, but I also may not. Right now, there simply aren't any incentives for me to return. Suggestion #1: Wash customer cars. Suggestion #2: Inspect customer cars and document the results. Suggestion #3: Charge your customer's Electric Vehicles. More

Great service and deal on a 2010 Lincoln Navigator We found what looked like a good deal on a used 2010 Lincoln Navigator L on the Castrucci Alexandria website. The car had just come in and hadn't bee We found what looked like a good deal on a used 2010 Lincoln Navigator L on the Castrucci Alexandria website. The car had just come in and hadn't been detailed yet. Russell was ready for our visit and had the vehicle ready for us We made a fair deal to buy it and the dealership had the car cleaned up for us to take home that day. We then made arrangements to bring it back in for a full detail, oil change and transmission flush. We dropped it off the following Monday, and picked up a loaner car that they provided for us to use for the day. Later that evening, the car was done as promised and looked fantastic. We had a great experience with everyone at the dealership. The price on this vehicle was VERY fair. Highly recommended! More

Exactly what you want, without the things you do not Purchased a new F-150 from Mike Routt at Castrucci Ford Alexandria. Here's my full report - I am a younger buyer, however I've bought over 35 cars in Purchased a new F-150 from Mike Routt at Castrucci Ford Alexandria. Here's my full report - I am a younger buyer, however I've bought over 35 cars in my life. I like to buy and sell, so I know all the song and dance from the buying to selling perspectives. The one thing I despised more than anything is when I have to buy from a dealership to get what I want. Why? They have rules, a process, and they have overhead your average private seller does not have to concern themselves with and almost all seem to think I can't afford the vehicle I want at the time and try presenting me with cheaper options or asking me "what's your payment need to be?" all the time. I'm typically a cash out the door buyer, I just want the bottom dollar price and I'm always a difficult client. I decided after looking online for some time that I wanted a very specific F-150. Castrucci had the best prices online, radio ads announced daily with their current sales, and my friends who purchased from Castrucci swear by this place so I gave them a try. They have a great reputation in Alexandria. Almost all residents have a personal relative who has bought from them in the past - and they maintain that reputation by repeat customers and word of mouth. Selection, simply put if they don't have it - they will get it. Sit down with them and tell them what you want - year/model/color/options/etc... they will get you the car you want so don't settle for what the other guys have on their lot. Sometimes it's worth the wait to get the car of your dreams. Service, typical dealership when it comes to the willingness to help - however the follow-through here is what sold me. They did exactly what they promised and more. Overall, I would gladly buy from them again in the future (hint, hint, mustang, hint, hint) and have already recommended them to my dad who is looking to buy a new truck as well. I'm pleased with my experience. Merry Christmas! More

amazing!!! Scott F. Was amazing great guy and great place to go to get a car!!!! Love the choice i made!! Wouldn't go anywhere else!!!! Scott F. Was amazing great guy and great place to go to get a car!!!! Love the choice i made!! Wouldn't go anywhere else!!!! More

amazing!!! Very satisfied with my service. I HAVE PURCHASED 3 CARS IN 6 MONTHS WITH A PURCHASE OF 2 THIS VISIT. KUDOS TO SCOTT EXCELLENT SALESMAN!!! Very satisfied with my service. I HAVE PURCHASED 3 CARS IN 6 MONTHS WITH A PURCHASE OF 2 THIS VISIT. KUDOS TO SCOTT EXCELLENT SALESMAN!!! More

"Best Place to buy a car" This was my very first time buying a car and I couldn't think of any better place to buy one than Mike Castrucci. My grandfather went the night before This was my very first time buying a car and I couldn't think of any better place to buy one than Mike Castrucci. My grandfather went the night before and found the car I was looking for the dealer that he went through was great. Scott Help him and my boyfriend to whatever they were looking for and the next day I was back and bought my very first car. From the time I got out of the truck he made sure he sold the car to me and not just my grandpa. I am very fortunate to have great service and salesman to help me along the way. I will defiantly recommend Mike Castrucci to others and Scott as a there salesman. Thank you to all the works and how willing they are to work with you to get what you want. More

Horrible They sold me a Ford Focus with a bad transmission. I first thought that things happen and its under warranty but when I called and reported what was g They sold me a Ford Focus with a bad transmission. I first thought that things happen and its under warranty but when I called and reported what was going on and that my car needed looked at they told me it was the transmission because it happens with most of the new focus. He accually told me that they have soany right now they wouldn't even have an appointment for my car to be looked at for two month...what...two months. This is not exceptable for a new car and to sell me a car that you know will have transmission problems is bad business. He said it's ok because it's a recall and will be replaced...no it's not ok. I am currently driven a car is not dependable and all I get for this business is sorry but we won't be able to get you a rental till we have your car in for repair in two months....needless to say stuck driving this car scared for two months...really. That's not all...I have to get oil changes at a ford dealer for my warranty and I've been tiring to get in to this dealership for weeks now...they are always too busy for me...once you sign those papers it's over More

Best sales and Service My Wife and I recently visited this dealership in search of a new F-150. The staff was very knowledgeable, friendly and accommodating. Our salesman N My Wife and I recently visited this dealership in search of a new F-150. The staff was very knowledgeable, friendly and accommodating. Our salesman Nick Rauch knew what we wanted and wasn't pushy. I'm sure is a major asset to this Dealership. More

Excellent Sales Staff My sales experience at Mike Castrucci Ford Lincoln of Alexandria was straight forward, honest, and fair. Dealership even drove to North Carolina to g My sales experience at Mike Castrucci Ford Lincoln of Alexandria was straight forward, honest, and fair. Dealership even drove to North Carolina to get the exact model I was looking for without any hassle. Car arrived within 24 hours in perfect condition. Mike Routt is a down to earth honest salesman with integrity in the work he does. I will most definitely return to Mike Castrucci Ford in the future. More

3rd car bought- will continue to go back I have bought my last three cars through Mike Castrucci- We always return to the same salesman-Brad Blackwell, due to his patience, honesty, and the g I have bought my last three cars through Mike Castrucci- We always return to the same salesman-Brad Blackwell, due to his patience, honesty, and the great deals we always seem to walk away with! We are always shown every option possible- which helps us make our choice that much easier! It definitely helps that Brad is NEVER pushy, but is ALWAY welcoming and there anytime we need him! We will continue to work with Mike Castrucci for all of our future needs without a doubt. Best dealer around! More