Mike Erdman Nissan

Oil change and tire rotation I bought my car from this dealer . Very good service from the dealer end of it . However the service not so much . I've been back 3 times for service I bought my car from this dealer . Very good service from the dealer end of it . However the service not so much . I've been back 3 times for service . Regular oil change / tire rotation . First time about an hour , second time they asked me if I wanted it washed I said sure as long as it doesn't take to long 2 and half hours later the guy brings my car around not washed apologizes and says next visit is on us sorry for the delay . Today appointment at 11 AM I advised them when I dropped it off no wash I don't have time . Needless to say at 1 PM i asked for status oh they are just finishing it up . I look up and see them just pulllong my car in . It's now 1:35 and I am still waiting! More

Worst Custome Service Out There Dropped car off at 2:30pm on a Friday for a routine oil change and to repair a nail in the tire. The advisor promised to have our vehicle ready by 5pm Dropped car off at 2:30pm on a Friday for a routine oil change and to repair a nail in the tire. The advisor promised to have our vehicle ready by 5pm. At 4pm the advisor called us to tell us we needed new tires. We asked if the tire could be patched, he said "yes" and he would call us when finished. 6:30pm and no phone call( we called twice w/no answer), so we drove to dealership to find out they patched the hole, put too much air in the tire and busted the tire. They put our donut on, never called us and charged us for the patch. Being someone who has worked in this industry, we expect a certain level of professionalism which wasn't delivered at this dealership. More

Basically Mike erdman in a nutshell I bought my 2015 Altima from this dealer a little over a year ago and have had nothing but problems after problem with the car. When I bring it in to I bought my 2015 Altima from this dealer a little over a year ago and have had nothing but problems after problem with the car. When I bring it in to be serviced they keep my car for a day or so, tell me they fixed what was wrong. I get the car to find the issue is still there. (Rear speaker deck rattles, center console rattles, gas mileage isn't near what was advertised, radio doesn't always work, ac is very noisy, it leaks coolant.) This went on for three or four times until I got fed up with my brand new new car with under 15,000 miles still having the same issues its had. They also failed to completely put my car back together before handing me the keys. (Back seat was in pieces for rear deck "repair") So I spoke to the service manager Billy. He was of no use and spoke to me like I was an idiot, so I asked for his manager, hoping he would find some kind of solution for me and still nothing. This dealer has the worst service center and customer care I have ever experienced in my life, the staff is rude and disrespectful to me and my vehicle. I've watched them use my hood to write paperwork up, found dirty fingerprints in my headliner, grease smudges all over my trunk lid, and overall lack of care. I Would not recommend Mike Erdman to anyone after how I have been treated. More

Car buying experience This was the 2nd vehicle that we purchased from Mike Erdman and I can honestly say Greg and the staff at Mike Erdmanmaje the car buying experience pai This was the 2nd vehicle that we purchased from Mike Erdman and I can honestly say Greg and the staff at Mike Erdmanmaje the car buying experience painless. There is no need to haggle with them, they are all very professional and it is a pleasure to deal with their staff. On our recent purchase we were underwater on a 2014 Mitsubishi Outlander Sport, I had contacted the dealership where the vehicle was purchased to see if they could help us get into a automatic from the standard. The salesman nor owner would even discuss trying to help! With Gregg from Mike Erdman he responded immediately and was very positive and honest. I want to thank Greg for always being able to help, answer any questions we have and going above and beyond to get the job done! Mine Erdman has earned all of our future business as well! More

Friendly and fast Very quick customer service. Approachable and knowledgeable.All staff friendly and efficient. Down to the point with no long wait time. Will come back Very quick customer service. Approachable and knowledgeable.All staff friendly and efficient. Down to the point with no long wait time. Will come back next time,Thank you More

Exceptional This is my second vehical from Mike eardman Nissan Merritt island and it is always a pleasure dealing with them. My first vehical I got from Joe Herna This is my second vehical from Mike eardman Nissan Merritt island and it is always a pleasure dealing with them. My first vehical I got from Joe Hernandez and the second from Chris Compton. Both were terrific and great salesmen don't think I would get a vehical from anywhere else. More

Awesome experience I went to Mike Erdman because I had a horrible experience with coastal Hyundai!!!! Mike Erdman made it very easy for me to understand what I was getti I went to Mike Erdman because I had a horrible experience with coastal Hyundai!!!! Mike Erdman made it very easy for me to understand what I was getting and Kevin O'Brien was an amazing salesman More

outstanding buying a new vehicle is usually a drag and high pressure but not at this dealership..everyone was wonderful and friendly. the process was great and ou buying a new vehicle is usually a drag and high pressure but not at this dealership..everyone was wonderful and friendly. the process was great and our sales person was a nice, great guy who was very helpful More

Superior staff! This is my second car bought from Christopher Compton. He always makes sure to go above and beyond to get you the car you want. I would recommend Mike This is my second car bought from Christopher Compton. He always makes sure to go above and beyond to get you the car you want. I would recommend Mike Erdman Nissan to anyone! More

No-Pressure sales. Wonderful! There was no pressure from any of the personnel I dealt with, only a willingness to answer any/all questions and offer any information that they felt There was no pressure from any of the personnel I dealt with, only a willingness to answer any/all questions and offer any information that they felt was needed. Polite, respectful, and reasonable. Very much appreciated. In the section below it asks for my rating of Customer Service and Quality of Work, but I just bought the vehicle. I have only dealt with a salesman, manager, and a financial guy and they were all 5-STAR and excellent. I can not rate the services which I have not been exposed to. More