Mike Erdman Toyota

Our experience with this dealership started out positively, but unfortunately became very disappointing after the sale. A close family member recently purchased a brand-new Toyota from this deal positively, but unfortunately became very disappointing after the sale. A close family member recently purchased a brand-new Toyota from this dealership. We felt the negotiated vehicle price was fair, and initially we were excited about the purchase. However, shortly after taking delivery, the vehicle developed concerning issues, including multiple warning lights appearing and an unexpected braking/jolting incident while driving. Because these concerns appeared so soon after purchase, we contacted the dealership to discuss our options. Part of that discussion was based on the dealership’s own advertised rescind/exchange policy. We first asked about rescinding the purchase and were told that rescinding the financed transaction was not an option. After that, we tried to pursue an exchange under the dealership’s stated exchange policy. However, instead of handling the replacement as an exchange, the vehicle was being presented to us as a trade-in transaction. That was concerning because a trade-in is very different financially and can involve a new valuation, possible negative equity, and an entirely new transaction. We were not trying to trade in a vehicle that had just been purchased. We were trying to understand and use the exchange option we believed the dealership’s policy provided. That was especially frustrating because this was not a situation where someone simply changed their mind about a vehicle. We were trying to address concerns that arose almost immediately after purchasing a brand-new vehicle. There were also additional service-related concerns shortly after delivery, and getting clear answers and consistent follow-up became increasingly difficult. We later had to carefully review the finance paperwork ourselves to understand several optional products and charges included in the transaction. One of those products was a $564 JM&A Service Term Care plan, which was later removed after we questioned it. My biggest concerns are transparency, consistency, and post-sale support. Optional products should be clearly explained before signing, including what they cover, what they cost, whether they are optional, and how they affect the amount being financed. Likewise, if a dealership advertises a rescind or exchange policy, customers should receive clear and consistent information about how that policy actually works. Tomorrow will make one full week since I sent a follow-up email regarding these concerns, and I still have not received a response. That lack of communication has added significantly to our disappointment. Purchasing a new vehicle is a major financial commitment. I strongly recommend that anyone purchasing here carefully review every line of the buyer’s order and finance contract, ask questions about every additional product and fee, read the dealership’s rescind/exchange policy closely, document any vehicle concerns immediately, and get important explanations or promises in writing. I hope the dealership takes this feedback seriously and improves its transparency, communication, consistency, and level of support after the sale. More

Internet price was used as a bait and switch. Several hidden fees including a 2 year service for 2.1k + which I wouldnt use and they won't remove so the 18K used car was now over 26K, xxxx no! Several hidden fees including a 2 year service for 2.1k + which I wouldnt use and they won't remove so the 18K used car was now over 26K, xxxx no! More

We brought our vehicle in a few days ago to have the hybrid battery changed and vehicle inspected for codes that popped up after already having brought it to another service center that was unfortunatel hybrid battery changed and vehicle inspected for codes that popped up after already having brought it to another service center that was unfortunately unable to handle hybrid vehicles. They quoted us over $6k to do that battery not including anything else. Ultimately, we decided we would absolutely not have them do it since it is SIGNIFICANTLY cheaper($1200ish) to have it done at another shop that specializes in this in Orlando. For the inspection only and quite literally nothing else, they charged us over $570!!! We already knew what was wrong with it and gave them the paper from the other shop showing it needed the battery. So instead of quoting us the battery prices up front, they decided to scam us out of the heaviest diagnostic check ever. Unfreakingbelievable! Please save your money and check around before not only bringing your vehicle into this establishment but even considering to purchase from them. More

Do not shop this Toyota if you can avoid it. What started off as a good experience turned sour. My husband and I went in to test drive a 4Runner and fell in love with it but they didn’t have the What started off as a good experience turned sour. My husband and I went in to test drive a 4Runner and fell in love with it but they didn’t have the color/options I wanted so they told us we could put down a $1000 FULLY-REFUNDABLE deposit and they said they would contact other dealerships in the area to see if the car I wanted was available. They gladly took my credit card out of sight and certainly failed to mention a 3% non-refundable service charge. The very next morning, my husband was able to find the exact car I wanted at another Toyota dealership and without the outrageous $4700 “dealer adjustments” they tack on to the MSRP and without any credit card service charges on the refundable deposit! I immediately contacted Mike Erdman Toyota to say I wanted my refundable deposit back because I just wanted to work directly with the other Toyota dealership. Fast-forward 3.5 weeks later and MULTIPLE phone calls, still no refund. At least once, I was told I would get a call back from a manager - never happened. My husband finally got hold of a manager and they said they would mail us a check but of course without the 3% service charge that they NEVER TOLD US ABOUT. They’ve stopped replying to my emails as well. Today, after a total of 36 days from when I initially said I wanted my refund, I received the check. So all-in-all, I drove almost an hour out of my way to go to this dealership, lost $30 in credit card service fees, and wasted a month of my time dealing with this nonsense. Don’t be fooled by their car salesmen charm! I’m giving them 2 stars just because we had a good test-drive experience but I would never give them my business. More

Jason in the Mobility Department went above and beyond the call of duty in answering my many questions and showing me how the wheelchair mobility features work. He never got tired of helping me, and the d the call of duty in answering my many questions and showing me how the wheelchair mobility features work. He never got tired of helping me, and the deal was the best around! More

The dealership took advantage of a senior neighbor of mine. I went to the dealership with her to get an explanation of the charges and ask questions. She unfairly that lost $1,000 when returning a used mine. I went to the dealership with her to get an explanation of the charges and ask questions. She unfairly that lost $1,000 when returning a used car she bought a week earlier due to needed repairs. She then bought another car to replace the car she just returned and paid another dealership fee on this car. The dealership has professionals and they need to take more time explaining the price, charges, and financing to our senior citizens. The experience I had when trying to help my neighbor wasn’t friendly or satisfactory, this is why I wouldn’t recommend this dealership. More

Purchase a used F150 truck from Toyota Erdman 4 months ago and it stopped running. I had it towed to to the dealership hopefully they would help with the cost of the repair. However, the service departmen ago and it stopped running. I had it towed to to the dealership hopefully they would help with the cost of the repair. However, the service department apparently try to make as much money as possible. They quote one number one day and 24hrs later nearly doubled it. Explanation was...I was quoting a Toyota repair!! in addition, they had the car nearly 3 weeks with lack of updates, I did all the chasing. The cost to replace 2 fuel injectors was the slightly more than as what I later find to Ford charge to change all 12 injectors (6 port and 6 direct injectors). They didn't have the decency to let me know that if I paid by credit card there was a charge 3%. Smaller establishments usually have that charge addition, but a large dealership!!! I will never buy, service or recommend this dealership again; I'd rather drive to Orlando or anywhere else. Do not buy from this dealer! More

We just love the videos and the information provided. Vehicle was finished in a timely manner. Vehicle was finished in a timely manner. More

I can't say enough good things about Mike Erdman Toyota of Cocoa. They bend over backwards for every customer. They don't sell you things you don't need, take fantastic care of our cars and just keep imp of Cocoa. They bend over backwards for every customer. They don't sell you things you don't need, take fantastic care of our cars and just keep improving. Waiting for you vehicle is a pleasure when the dealership has a fantastic tiki bar with great food, a putting green, car wash, gym, refreshments, comfortable chairs and plenty of places to charge your phone or laptop. This time, the mechanic recorded a video of everything he worked on, explaining it all clearly and thoroughly and send it to me when my car was completed. Fantastic service! Our advisor's name was Taylor and he was terrific. More

Today was great service and everything was explained in detail, thanks to Macy. Good job. detail, thanks to Macy. Good job. More