Mike Erdman Toyota

I don’t know what happened, but this dealership has really went down over the past few years. I’ve bought 3 from them. Now having a run problem with my Tundra that should have been resolved by warranty really went down over the past few years. I’ve bought 3 from them. Now having a run problem with my Tundra that should have been resolved by warranty, the dealership has thrown me under the bus. I’ve sent them 6 or more customers over the past 6 years. However Pat the sales mgr and Frank the body shop manager are completely useless and they don’t care about their loyal customers anymore. I would advise people to read their ratings carefully before purchasing a new vehicle from them!!!! More

Larry was an excellent salesman. Always great service here. 8th purchase in our family. It’s always a pleasure doing business here. Always great service here. 8th purchase in our family. It’s always a pleasure doing business here. More

We made a deal on new vehicle when we went to finance office I questioned the interest rate and was told “ That is what Toyota is offering You” 9% with an 830 credit score. I called the General Manager office I questioned the interest rate and was told “ That is what Toyota is offering You” 9% with an 830 credit score. I called the General Manager but he has not called me back. What a joke. Buyer Beware More

Had an appointment scheduled for an A/C diagnosis. I planned for it all week, went to bed early on Friday, got up early Saturday. When I arrived I was told they don't do diagnosis on Saturdays. The le I planned for it all week, went to bed early on Friday, got up early Saturday. When I arrived I was told they don't do diagnosis on Saturdays. The least they could have done was call or email ahead of time. Clearly no one is actually reviewing/preparing for upcoming appointments. I will take my business elsewhere and will remember this when I make my next vehicle purchase in the near future. More

I wanted to thank Mr. Jay Piter for all his actions from turning a bad experience into a great customer service experience! We recently had our Rav4 repainted by the Erdma Jay Piter for all his actions from turning a bad experience into a great customer service experience! We recently had our Rav4 repainted by the Erdman Toyota dealership due to a factory issue on the paint. We did buy this Rav4 there used years ago. Even though it was passed the mileage and # of years past warranty, they honored taking care of a known White paint delamination issue. Unfortunately when we got the car back from being painted there was still significant paint dust on the inside of the car and some paint over spray on some exterior areas including the tires and wheel. Also some orange peel and some of the paint that just wasn't as good as the original factory finish. I called Frank who had handled the first paint job and he set us up to take the car back for a full clean up. After dropping our car off for a day as discussed, the car was returned in poor condition compared to cleanliness when we dropped it off. I had just had it detailed for her birthday. At this point I got a hold of Mr Piter at the main dealership. He quickly responded and after seeing our pictures he apologized for the condition that the car was returned to us and immediately set out to rectify the situation. He got us set up to get our car back to the paint shop with no inconvenience to us and had it picked up by his staff and dropped off by them at I-95 location near our house. When the car finally was returned to us, it was in as new condition. Definitely better than when we dropped it off! We were extremely satisfied with the final response and look forward to purchasing another Toyota from Erdman Toyota. Thank you Jay. More

Worst purchase ever. I bought a 2023 Tundra … 2 recalls and maintenance issues. The truck is loaded with problems and underperforms. ME Toyota offered to put me in a used I bought a 2023 Tundra … 2 recalls and maintenance issues. The truck is loaded with problems and underperforms. ME Toyota offered to put me in a used Nissan for $25,000 more than my Toyota. I think I’ll pass and hopefully help others not make the same mistake I did More

My review specifically revolves around the conduct if the service manager Gabe and his unprofessional and acceptable refusal to honor policy and insistence on being a xxxxx. service manager Gabe and his unprofessional and acceptable refusal to honor policy and insistence on being a xxxxx. More

my wife had her camry towed in for service, Technician very negative tells her to hold brake to start vehicle, Repair above car value.Whenever she had her hybird in for service, service advisors would tr very negative tells her to hold brake to start vehicle, Repair above car value.Whenever she had her hybird in for service, service advisors would treat her like she was a Dumb.Last time we will deal with dealer, We bought a new camry from their competion. More

Scheduled my " complimentary" oil change and tire rotation for a 7 o'clock am appointment figuring being earliest I would get out early , 2 hours later my car was ready , 2 hours for an oil change an rotation for a 7 o'clock am appointment figuring being earliest I would get out early , 2 hours later my car was ready , 2 hours for an oil change and tire rotation, I was offered a wheel alignment for $129 on a vehicle with 15,000 miles, though More