Mike Erdman Toyota

I have or my immediate family has bought 4 new cars/trucks from them since 2014 their service department has no regard for my time I made an appointment got emails confirming the appointment from cars/trucks from them since 2014 their service department has no regard for my time I made an appointment got emails confirming the appointment from them took the car in and they didn't order the part or bother to call me and reschedule this is only one time I've had issues with the service department I will not be trading with Mike Erdman anymore. And still waiting on the service manager to call me. More

I spoke with Daniella Thomas & Jay Manley both were very helpful. I had no way to get to the dealership to test drive the vehicle. Jay picked me up so I could take the car for a test drive. He went above & helpful. I had no way to get to the dealership to test drive the vehicle. Jay picked me up so I could take the car for a test drive. He went above & beyond to help. The only time I've ever had a dealer that was this helpful go out of their way like this was at a dealership in NJ where a very good friend of mine worked More

I cannot say enough good things about LeRoy Snyder at Mike Erdman Toyota. He helped me purchase a new car this week. He listened to what I was looking for and genuinely wanted to help me get a great deal Mike Erdman Toyota. He helped me purchase a new car this week. He listened to what I was looking for and genuinely wanted to help me get a great deal. I would recommend him to anyone in the Central Florida area who is looking for a vehicle. More

Sales department is great service department sucks. Had my Tacoma serviced last Monday and I have requested a copy of my service report four times and they haven’t sent it to me. When I delivered my Tacoma my Tacoma serviced last Monday and I have requested a copy of my service report four times and they haven’t sent it to me. When I delivered my Tacoma for service I requested they look at two issues that I have with my truck. After service my truck they said that they couldn’t duplicate the problem. Right then I’m showered the attendant the problem and even she expected the problem. I have serious health problems and didn’t have time to stay. More

No, no, no.... go somewhere else. This is strictly a business. Not a service. We could write pages but won't. Honesty and ethics are greatly lacking. It seems that the staff are under huge pressure to business. Not a service. We could write pages but won't. Honesty and ethics are greatly lacking. It seems that the staff are under huge pressure to preform with money being the bottom line. NOT honesty or integrity. They are skilled at deception. Their workmanship has become poor. One problem leads to a totally different problem. Always. Every time. No. More

I have only owned Toyota’s and will continue to own Toyota’s. However, this dealership needs an overhaul on their ethics and integrity as well as customer service and honesty. All of which this dealers Toyota’s. However, this dealership needs an overhaul on their ethics and integrity as well as customer service and honesty. All of which this dealership lacks. Might be new and pretty on the outside but the inside is rotten to the core. I’m always told I need something when I take my vehicles in for routine maintenance. I say ok and I’ll get it next time. When I take my car to the local family owned auto shop, 90% of the time, they tell me everything is fine and you don’t need to replace anything. When I have work done at a local family owned auto shop which is as honest as they come because they are half the dealership price. When I take my cars back into Mike Erdman Toyota, they say you still need to replace XYZ. Wow!! If you look on their website and find a vehicle, there is a “request a quote” button. Don’t waste your time, and Internet sales person (mine was Danielle) will email you that they have several vehicles and to come in for a test drive. I let her know that I own the same vehicle and I don’t need to test drive and I’m merely asking for the quote on the vehicle. Never heard back from this person! I guess if they can’t get you in person to screw you face to face they don’t even want to deal with you. Is that Customer Service?? I continue to give them a chance but they continue to lose my business. Don’t waste your time unless you like getting screwed out of your hard earned money! More

The only good thing about my experience was the pleasant sales man Speer I dealt with while at the dealership. He was very knowledgable and friendly and not annoying or creepy like alot of car sales people sales man Speer I dealt with while at the dealership. He was very knowledgable and friendly and not annoying or creepy like alot of car sales people are nowadays. I inquired about some vehicles from the online website because of an email on a sale that was going on. Internet sales agent sent email with some vehicles on Sunday. One of the vehicles listed was for 14k (the MSRP is 25k)which was marked incorrectly in pricing on the email. I had my boyfriend make an inquiring about the vehicle thru a coworkers husband who worked there (that was the first mistake as I'm sure he alerted them to the issue when he went into work) and so he told my boyfriend wasn't available so my boyfriend didn't pursue it further. I on the other hand figured it was a mistake and wanted to see if they would own up to it or honor it. Which they did neither. So when I inquired about the vehicle that was listed at the wrong price I was told that the vehicle wasn't available anymore. And that agent sent me some other vehicles. So instead of being honest about it, I was told that the vehicle was no longer available. Of course not believing that it had sold I had a friend inquire later in the day and he was told it was available and on the lot. So my friend and I went to look at vehicle, it was available and of course not at the pricing listed in the email. When I brought up the email with the lower pricing the mngr I spoke with tried to tell me that someone must have hacked their system and sent out the wrong pricing as we weren't the first people to bring up this email today. Well thats because my boyfriend was the person earlier who had originally inquired about it thru his coworkers husband who worked there. So now I'm having a hard time not believing that they purposely send out an email with this lower pricing to draw you in and when you go its either been sold or there was a glitch or they were hacked and of course they arent going to honor the pricing quoted. I work in sales also and so I know mistakes can happen, but at the company where I work.. if we quote something in writing we honor it. But there aren't companies like that anymore. Ive always thought car dealerships were dishonest and this experience definitely reinforced that. I will be buying a car but it won't be with this dealership now or in the future if this is how the Erdman dealerships are run I would think again about dealing with them. Total scam artists if you ask me. More

The sales management of this dealership needs to study the definition of integrity and following through on what they committed. The sales person gets high marks. (Pedro) The finance guy gets high the definition of integrity and following through on what they committed. The sales person gets high marks. (Pedro) The finance guy gets high marks. (Tommy) The bullpen sales managers are a joke and lied to me. They are slippery, old school used car salesman that have given this business a bad rap. Very disappointed in how unprofessional these few guys handled the purchase. I feel sorry for the sales rep as they put him and the finance guy in an unnecessary awkward spot. I’m not sure if I will ever buy from them again but know I have the backing of Toyota behind a great product. More

I so upset how they treated my 74 year old mommy who takes care of my dad! Took a 35 min drive to Toyota had to leave my 77 year old father at home alone for 2 hours because it took them 1 hour 15 min i takes care of my dad! Took a 35 min drive to Toyota had to leave my 77 year old father at home alone for 2 hours because it took them 1 hour 15 min inside to drop off car and get a Toyota loner car. COVID three people was on her cell phone after me and my husband pre arranged three time with a confrontation call to have mom mom not be inside around the virus and people. Then they talk to woman differently and down to them if they are upset have questions because how they are being treated then they pass you over to someone else and charge a lot so you will leave! Sexism and when you leave there like the last experience pissed off! The nerve of the men treating me a professional from DC. They argue with customers bad service and don’t care how they make u feel and as you know Toyota you have to go there die most of your work! I love my car hate the service center this has been my third issue with this shop I have had my Toyota all over the USA! Very very upset! With three adults on the phone three way we are all in shock they do not listen or care about COVID or you mom or your wallet! Call I’ll tell you all about it! 757-933-5488 Govt More