Mike Erdman Toyota

I recently wrote a review regarding the buying of my 2021 Corolla. The rating based on dealing with the salesman and the sales manager was a 5. Now however I am about to pay for that vehicle as part of the s Corolla. The rating based on dealing with the salesman and the sales manager was a 5. Now however I am about to pay for that vehicle as part of the sales transaction was for me to finance the vehicle, which I could prepay with a small $75 fee. What is so egregious is an additional fee of $150 called Prepaid Finance Charges. Yes it was listed on retail contract included in a column of numbers that showed a total as the same as the sales price of the vehicle. With a magnifying glass and a calculator I would have know that. I had neither. Which is bad is that I was assured several times that I was financing the sales price. So a rating of 0 for this dealer. And I do not intend to return or recommend. More

I'd leave negative five stars if it was an option. I've been a Toyota customer for 14 years. Mike Erdman Toyota has literally the worst customer service I have ever experienced. I dropped my truck off yest been a Toyota customer for 14 years. Mike Erdman Toyota has literally the worst customer service I have ever experienced. I dropped my truck off yesterday at noon for a scheduled appointment to do an air bag recall and a diagnostic test for a brake issue. I was told the 30 minute diagnostic test would be $69 and they'd run that before doing the airbag recall and that would take a couple hours. I got a call from Sal Torres in service at 2:45pm saying my truck wouldn't be ready and offering me a loaner vehicle. I asked what time they close (at 4pm) to understand how that early in the day they knew my truck wouldn't be ready for something that should only take about 3hrs. Sal said the diagnostic test was taking longer than expected but my air bag was done. Through me off because I was told it takes 30min and would be done first. Then I received another phone call from Saul saying they hadn't done the diagnostic test yet, and then went on to say a problem with my leaf springs. Of course I questioned how he's calling me to tell me about issues being found but the test hadn't been run yet. To which he changed his story again and said it was just taking longer than usual. By that point I was over the inconsistency in what he said. 9 phone calls from Saul and several lies later I demanded the test be free for the inconvenience to which he agreed. Cut to today when my sister and friend went to pick the truck up I get a phone call saying they're charging $84.00 🤯 My friend put me on the phone with Saul and he immediately started lying and saying he never said it'd be free. He wouldn't answer me when I asked how the price jumped from $69, to free, to $84. I demanded to speak to the manager, mind you he wouldn't let me talk to the manager yesterday. Saul told me the manager said there's nothing to talk about. I said I believe there is and to put him on the phone immediately. Queue Jay Piter the "manager" who got on the phone without introducing himself, was totally uninterested, and totally aloof. I informed him his employee is not only incompetent but a blatant liar. He said he'd drop it back down to $69, I asked again how it jumped to $84. $73.89 later I won't ever be going back there EVER again and when I get another Tundra it will be from Melbourne or Orlando More

went there today they were concerned about my problem. said they would help me out. very friendly in finance and sales said I would receive some money back and would work with me said they would help me out. very friendly in finance and sales said I would receive some money back and would work with me More

When your traveling I 95 and 520 in Florida you see our Great Beautiful Nations Flag waiving.. His man is going to get my business...Kurt and Pam Emmick Great Beautiful Nations Flag waiving.. His man is going to get my business...Kurt and Pam Emmick More

Service is slow Been there twice; first time it took over two hours to change oil and rotate tires. Went back today to give them another chance as I was going to be Been there twice; first time it took over two hours to change oil and rotate tires. Went back today to give them another chance as I was going to be in the area. I called and made an appointment for noon. Got there a little early, the service representative (Gino Torres) acted mad that I was there at all, asked when I had made the appointment and finally found my name. He then asked if they had told me how long it would take and I said no. He rather rudely informed me that it would be around 3:00 PM (either by the time it was done or they would start, I don't know) There were no lines in the service department, there didn't seem to be a lot of people waiting on vehicles. i said no and left. I will never be back there for service. They need to revamp both service and scheduling. There are too many dealers around to put up with surly employees. I will certainly find another dealer to service my vehicle. More

Rude & Insulting Sales Manager Recently my daughter went to Erdman Toyota, searching for a new Rav4. The initial sales rep (Bradley) was very friendly, but once the inquiry was tur Recently my daughter went to Erdman Toyota, searching for a new Rav4. The initial sales rep (Bradley) was very friendly, but once the inquiry was turned over to a Sales Mgr. (Larry Lybarger), the insults began. First, Lybarger kept removing his facemask, which really irritated my daughter. He then proceeded to offer her $500 for her 2006 Honda Element without even knowing what she wanted to trade in. He offered no discounts whatsoever on a 2020 Rav4 Hybrid, then insulted her by saying her credit report only showed 670. He only budged slightly on the numbers, at which point my daughter told him she would go to another dealership. She also pulled up her credit report on her phone, showing a score of 728. At another South Florida dealership, she was offered $3,500 for her trade-in, the dealer fee was waived, and about $2,500 in additional incentives. This car also had an upgrade from sunroof to moonroof, and cost her about $6,000 less than Erdman had offered. The car she bought also had 0 miles, while the one at Erdman had close to 200 miles on the odometer. All-in-all, a very disappointing and rude experience at Mike Erdman. The glitzy showroom is tarnished by poor customer service and disrespect. Lybarger made a point of boasting about his 41 years in the industry - it did nothing to cement a positive experience for my daughter. Pablo L More

Service is the slowest around. 7a apt. and first in line. An hour and 10mins for a tire rotation ans my car is still in the air .. Ridiculous. Who knowa how long this will take. I could have done it faster An hour and 10mins for a tire rotation ans my car is still in the air .. Ridiculous. Who knowa how long this will take. I could have done it faster with a car jack More

Waited 2.5 hours for an oil change I waited over 2,5 hours to have my oil changed and am still waiting. Now I am waiting for oil to come from parts store. I have had the oil changed h I waited over 2,5 hours to have my oil changed and am still waiting. Now I am waiting for oil to come from parts store. I have had the oil changed here three times - I bring the oil and filter, they change it. This was recommended by the previous owner. I made an appointment and arrived 15 minutes early and 2 hours later they inform me I didn’t bring enough oil, I bring the same amount every time. Still waiting, this is the last time I come here. More

DONT COME HERE FOR SERVICE! They will “recommend” repairs that you don’t really need and will not tell you that it’s not covered by your warranty! You as the customer don’t matte They will “recommend” repairs that you don’t really need and will not tell you that it’s not covered by your warranty! You as the customer don’t matter to them, all they care about is your money! I 100% regret spending my $30,000 for my Tundra here.. you would think they would help out the customers that are loyal to them but nope, they take advantage of us too! RUN AWAY More

Worst customer service ever. Once you purchase the vehicle, they have their money and that’s where it stops. Service department is the worst. Never returns calls. It doesn’t matter how high up you ca vehicle, they have their money and that’s where it stops. Service department is the worst. Never returns calls. It doesn’t matter how high up you call, no one ever calls you back. Will never buy a car from them again More