Mike Erdman Toyota - Service Center

bad experience in this dealer I went for vacation in orlando its 20 hours drive from toronto canada i drive 2007 sienna with over 150000 mileage on it, it happen that my car I went for vacation in orlando its 20 hours drive from toronto canada i drive 2007 sienna with over 150000 mileage on it, it happen that my car broke down in the highway lucky that a good samaritans name Willie Simon he owns Simon Motorsports he help me a lot, now we decide to bring my car to the toyota dealer MIKE ERDMAN totoya /scion so i wet to the counter MATT LEBLANC assistant service manager he aks me the basic information credit cards sense i have to pay the diagnostic pay. So willie simon help me and my family to find hotel to stay he even let as use his van. Then an hour later Matt called me telling me that my Van needs a new transmission and some other things i ask how much is the price he said $8800.00 plus tax its very expensive so i tell Matt that i can't afford it. I search for another shop to fix my car. So i going back to MIKE ERDMAN pick up my van i ask Matt the key , there Service Director( jay pitter) talk to me that they are willing to fix my van, just changing the transmission and radiator for 4800 tax included so that i can drive my car back to Toronto sense that was last day of our vacation. But I found a shop called AAMCO TRANSMISSION and i ask the price and how long it takes to fix they are close on weekends that was Thursday afternoon, then i called Matt if how long for them to fix the van he told me that i can get it back Monday afternoon i know they are open on weekend so i drove my van back to Toyota dealer ( my van still drivable forward but no reverse) i give my key to Jay and he told me that they are going to take the old transmission from my van then the time they received the new transmission on Monday they just going to installed it so hoping that my car is done in Monday. Willie give me a ride to the hotel. Remember i bring my van Friday early morning. Sense the hotel is very close to Cocoa Beach i bring my wife and my 3 kids to the beach it was so beautiful weekend. After the nice weekend in the beach is over and excited to drive back home. I called MATT on Monday morning for update on my van he said everything is fine the radiator is done, i ask MATT how long it takes to install transmission he said 8 hours max. So hoping in the afternoon everything is fine. Now afternoon came i called MATT the update, he said sorry there is bolt that rusted that take 7 hours to remove ( i said to my self no tools or wd40) so i extend my stay in the hotel which another money, next day comes ( Tuesday) I called again to MATT for updates and telling him that hotel check out is 11:00 am and we don't have money he said we can check out and hung out in the beach will waiting for his call waiting and waiting in the beach like crazy. @4:00 pm i called MATT of what going on on my van he said the mechanics still having problems removing the bolts. so me and my wife and the kids go back to the hotel check in again for another night. Me and my wife take a taxi so that we can talk to MATT but MATT was busy at that time so i ask about Jay Pitter, Mr.Pitter came telling me that the transmission is not received yet so we decided to take my van and tow it to another shop Jay show me my van in the lift no tire making me impossible to tow, me and my wife crying no money for the hotel Jay his a good and professional he offered me a free one in the hotel (thanks. Jay) go back to the hotel using their shutters ang waiting for the next day to make my story short I got my van back on Wednesday @5:00 in the afternoon so we stay one more night and planning to drive back home 2:00 am so that we don't need to book another hotel on the way home, drive my van early morning not even far from the hotel check engine in the dashboard light up i tex Jay for advice ( Jay give me his personal number and told me that i can call him any time while driving home) waiting for his answer in the highway i take a decision to drive the van back to Toronto after few hours of driving Jay called me that the engine sign in the dashboard maybe just a sensors that normal for an 7 years old car after another few more hours of driving I heard lot of noise but i still continue drive l reached home so late. This morning I check my van underneath the engine where the transmission is there's leaks and the cover for the engine to protect the engine from snow and salt they don't even pot it back. Lastly one of there associate called me for the performance surveys while I'm driving a told them to give there comments, to MIKE ERDMAN TOYOYA/SCION from 1to10 what can you give to your people anybody is welcome comments and share post. More

excellent service from service department My car broke down in the area and was towed to this Toyota dealer. Assistant service manager Steve Adkins went above and beyond helping me and my gran My car broke down in the area and was towed to this Toyota dealer. Assistant service manager Steve Adkins went above and beyond helping me and my grandsons with lodging and transportation to and from the hotel. He delivered on the service time line he quoted me on the first day. Everyone was more than pleasant and made the awful circumstance much more tolerable. Your service team is great especially Steve. More

Oil change I had an appointment yesterday, April 14, 2015 at 10:00 for an oil change. I received a coupon in the mail for a free car wash, which for the first t I had an appointment yesterday, April 14, 2015 at 10:00 for an oil change. I received a coupon in the mail for a free car wash, which for the first time in 10 years since buying the car took advantage of. I asked how long the two would take because I was going to get a ride home, and was told the car was already waiting for the car wash. The oil change only took 15 mins. The car wash took almost 2 hours. I should know nothing is ever free, and my time is as valuable as yours. Therefore, I am completely disappointed with your service department and will go elsewhere in the future. Jesse was kind enough to discount my oil change, but I make more than $5 an hour. Debbie Billias More

Excellent, Friendly Service at Mike Erdman Toyota Excellent and friendly service! Leroy knew exactly what I was looking for and he found it for me quickly. I would definitely recommend working with Le Excellent and friendly service! Leroy knew exactly what I was looking for and he found it for me quickly. I would definitely recommend working with Leroy and Mike Erdman's Toyota. He will put you in the car of your dreams! More

Great Friendly Service They were on time for my appointment on a very busy day. Jesse made the experience a pleasant one. He even hand washed my Venza and dressed the tir They were on time for my appointment on a very busy day. Jesse made the experience a pleasant one. He even hand washed my Venza and dressed the tires himself, free. Did a better job than the car wash! More

service I received excellent and friendly service and everything that was wrong was explained to me and the cost and I will come back for further service. I received excellent and friendly service and everything that was wrong was explained to me and the cost and I will come back for further service. More

5k service I was told about the work and the duration and before completion I was informed about another potential (brakes) which we agreed upon to be performed I was told about the work and the duration and before completion I was informed about another potential (brakes) which we agreed upon to be performed later. Everything else was fine, Very pleased. More

Outsanding major repair experience Spectacular service start (stranded in 2000 Tundra on the Beachline Thurs at 6:30 PM) to finish (saturday afternoon). I don't easily spend on major re Spectacular service start (stranded in 2000 Tundra on the Beachline Thurs at 6:30 PM) to finish (saturday afternoon). I don't easily spend on major repairs without knowing details and shopping; and have pretty good rip-off 'radar'. I strongly feel that the price I paid for this repair was more than fair and as good as the price at an independent shop. Plus I got the loaner car at no charge and they finished and I was able to pick it up on Saturday. Steve in service was outstanding with communication start to finish. I left there seriously thinking I need to strongly consider that my next vehicle purchase will be a Toyota because I was treated so well. Big Kudos to Steve in service and the team at Mike Erdman for this excellent experience. More

Engine lite error ........ Test was run, code was the same as 11months ago. All work and parts were covered by warranty! The GOOD part of going to the Toyota dealer ! Thank you Test was run, code was the same as 11months ago. All work and parts were covered by warranty! The GOOD part of going to the Toyota dealer ! Thank you Matt Leblanc, your GREAT at your job ! My thanks to the wonderful mechanics ................... More

Accolades to Ms Stallings My current 2007 Avalon has always been serviced by Mike Erdman Toyota Dealership, as also was a previous Camry. During this time, I had been assigned My current 2007 Avalon has always been serviced by Mike Erdman Toyota Dealership, as also was a previous Camry. During this time, I had been assigned to 3 different service advisors. None have been as helpful and accomadating as Ms. Stallings. This current occasion, was complicated by not only a Holiday, but by my restrictions in having the vehicle available for service, which was spread out for 3 days over a 2 week time period. Ms Stallings was beyond the call of duty under these trying curcumstances. For this extra attention, in spite of the several difficulties, I am very appreciative. Thank you,Michelle. George Rosenfield. More